Franklin Mayse Email & Phone Number

Mentor, Ohio, Us

Technical Consultant for E-learning deployment. I advise clients implementing new LMS/E-Learning systems with industry best practices, including:Content management and development- Importing existing content- Creating and designing new content- Tagging, filtering, and provisioning- Revision ControlECommerce- Pricing Schemes- Coupons and marketing campaigns- Managing extensions and access timeframes- B2B vs B2CAPI Integrations- Native vs custom- Middleware: Workato, ZapierUser Experience- Importing existing transcripts and certifications- Matching look and feel- Simplify user access with SSOOther needs- Freemium content strategy- FAQ/Glossary- Getting the most out of reporting

Boston, Massachusetts, Us

Senior Sales Engineer, SaaS Customer Learning Cloud- Built and presented tailored demonstrations for prospects’ technical and business needs. - Led technical discovery of client learning objectives including API integrations, learning site and content design, user migration, content migration, ecommerce, and multi-tenancy.- Developed go to market strategies for software training, manufacturing training, and professional training vertical markets.- Advised prospects on WCAG 2.0 compliance and site accessibility.- Responsible for successful customer transition from sales to implementation. - Delivered vertical-specific demonstration for the professional training industry including custom site, script, presentation, and training materials.- Designed and managed hands-on experiences for prospect evaluation. This included targeted use cases, prospect buy-in, and check-in cadence to ensure full customer participation. Typically managed 2-3 evaluations per week. - Led RFP response process. Managed timeline, responses, and SME contributions.- Acted as product liaison between customers, prospects and the internal product development team. Helped strategize and build the product roadmap.- Developed Workato workflows for custom integrations.

Cleveland, Ohio, Us

Solutions Engineer• Lead SaaS sales strategy, selling technology solutions for the background check industry.• Identify customer pain-points in employment screening and develop specific solutions that focus on Turn-Around-Times, Cost, Compliance, and Service.• Solution owner on over $10 million in current opportunities and on track for over $6 million closed won for 2019. • Develop presentations and demonstrations tailored to customers’ technical and business needs.• Act as a product liaison by providing “voice-of-the-customer” feedback to product management and to help develop products and features to stay ahead of the industry.• Develop Statements of Work for new products and features.• Coordinate work between software partners and Asurint Integrations Team.• Facilitate customer handoff from sales to implementation.• Technical account manager for existing customers: provide training, demonstrations, and other value-added activities. • Manage sales team training and coaching.

Cambridge, Gb

Technical DiscoveryI work with prospective customers to understand their data needs and deficiencies regarding materials and materials properties. Discussions focus on the clients' specific business and technology pain-points, and how GRANTA MI can address those issues. Custom DemonstrationsI create custom demonstrations addressing client needs and highlighting how the client can save time, effort, and money utilizing the GRANTA MI solution. These demonstrations range from pre-scripted to building entire databases from customer-provided data. Trials/Proof of ConceptI manage every aspect of a customer trial. This includes scoping the trial, setting use cases and expectations, facilitating the deployment of the test environment, and training end users. Proposals and ImplementationsI write business proposals and statements of work for delivery of software and services. I collaborate with Granta’s implementation team and client stakeholders to create an implementation plan, addressing specific use cases and pain points. I then manage the project handoff from the sales team to the implementation team. Training/WorkshopsAs part of the post sales activities I organize and run training and learning workshops. These sessions include initial user training, database configuration, and recurring Lunch-and-Learn opportunities for key clients.Account ManagementI work with existing clients to develop data management plans and to improve their processes. I work with the account manager to assess customer situations for product enhancement as well as training and engagement opportunities.

Strongsville, Oh, Us

As an Applications Engineer for the Reliance Boiler Trim product line, I am responsible for quoting and designing custom boiler trim orders. I work with customers and manufacturers' representatives to design systems that meet their technical and cost needs. I support the manufacturing and assembly team to ensure orders are made correctly and on time. I also provide customer support by answering technical questions and troubleshooting maintenance issues. I will work with customers, onsite, to help inspect their boiler systems, troubleshoot, and help with new product start up. I also help process customer returns or RMAs. I will inspect returned goods and make recommendation for repair or replacement.

Birmingham, Ohio, Us

Power Knife Noise Reduction ProjectReduced excessive vibration and noise in electric gyro meat tool. Solved the problem by utilizing a new power supply, which also reduced the machine cost by $60. Designed and tested the new machine to meet UL and NSF compliance.Casing Cost Reduction and Improvement ProjectReduced the cost of driveline casings by $3 per unit. Accomplished by changing the end connection from molded plastic to crimped metal. Changed casing material from TPO to Vinyl to improve chemical resistance and increase life. Part of a cross-functional team tasked with reducing the cost of the Batter Breader machine by $800. Lead engineer to redesign drive shaft and sprocket assemblies, which reduced costs by $20 per assembly. Supported the Exsurco Medical DermaSharp product line.Lead three engineering 5S events.Transition products from R&D to Manufacturing by finalizing designs, testing, and vendors. Coordinate with other groups such as manufacturing, quality, marketing to bring products to market.Maintain legacy products by responding to customer feedback and manufacturing issues and implementing design improvements and cost reductions.

Product Support and Design Engineering. Maintain and improve existing products, responding to manufacturing, quality, vendor, and customer needs. Process warranty claims.Tasked with transitioning the PSI Smart Impact Tool product from startup to viable product line. Establish engineering prints, develop testing procedures, collaborate with vendors.Utilized Lean Manufacturing and 6Sigma to reduce the assembly time for the Datatorq System from 3-5 hours per unit to 90 minutes per unit. Minimized operator travel and assembly steps, standardized testing procedures, received operator and management buy-in.Managed the custom tool ordering and development process. Worked with design, ordering, and production teams to maintain 8 week lead times for custom tools. Managed up to 12 custom tools at one time. I am also the Safety Committee Chairman for SAT. Our committee works with management and employees to promote safe work practices and identify, remove, and prevent unsafe conditions and work habits.

Cleveland, Oh, Us

Machine R&D Engineer working in the Welding Torches and Related Accessories group.Developed welding torch for Fanuc robotic welding applications. Created unique torch connect that reduced cable wear, increased torch life, and increased robotic welding envelop. Collaborated with manufacturing team to transition production to Lincoln's Mexico production facility. Lead engineer on TIG 185 welder reintroduction project. Reduced costs by using improved materials and manufacturing techniques. Updated and created engineering documents, testing procedures, and regulatory compliance. Collaborated with manufacturing team to produce the welder in the company's Mexico facility. Total reduced cost: $250 per machine. Part of an engineering team that created a Lock-out Tag-out safety program for all production equipment in the Euclid, OH facility. Created a de-energizing plan for safety and maintenance personnel for each machine.

Solon, Ohio, Us

• Rotations in Corporate Lab Group, New Product Development, Swagelok SemiconductorServices Co., and the Valve Service Group.• Designed and constructed laboratory test equipment including high-speed high-pressure cycletesters.• Conducted fatigue tests to determine the expected lifecycle of new tube fitting technologies.• Ran pressure, temperature, and failure tests for product improvement and customer warrantyclaims.• Utilized Disciplined Problem Solving to find solutions to product, manufacturing, and relatedissues.• Utilized detailed product knowledge to construct special orders for customers.

Master Of Business Administration (Mba), Business Administration And Management, General

B.S.E., Mechanical Engineering