At MDO Consulting, we specialize in delivering precise and customized project management, operations, and logistics solutions that empower small businesses. Our approach ensures that each client receives strategic support aligned with their unique needs and growth objectives. Whether optimizing operational workflows, implementing cost-effective solutions, or enhancing logistical efficiency, we are dedicated to achieving measurable results that promote sustainable business success.Selected Engagements:* Bookkeeping and Accounting Management: Managed bookkeeping and accounting tasks using QuickBooks with 99% accuracy. Processed an average of 150 invoices monthly and reconciled accounts totaling $730,000 annually.* Software Implementation Leadership: Led cross-functional teams in executing a software implementation project within a $7,000 budget. Delivered the project three weeks ahead of schedule with a 95% user adoption rate, contributing to a 25% increase in operational efficiency.* Financial Analysis and Reporting: Conducted regular financial analysis, providing senior management with insights for cost-saving opportunities and revenue enhancement strategies.* Administrative Support: Supported efficient operations with comprehensive administrative assistance, including calendar management, meeting coordination, and travel arrangements.* Project Facilitation: Facilitated project success through effective administrative support, ensuring seamless communication and coordination among stakeholders.

Committed and meticulous with a proven track record in real estate market analysis, property appraisals, and complex contract negotiations. Expertise in analyzing market trends and delivering valuable insights. Skilled at managing transactions and fostering client relationships, ensuring smooth and successful outcomes.Selected Contributions:* Managed and educated 20-25 clients annually on housing market trends and the property sales process, coordinating with lenders, title companies, appraisers, home inspectors, and other stakeholders to ensure timely and efficient transactions. Achieved a 90% client satisfaction rate based on post-closing surveys.* Directed the compilation, analysis, and management of financial data for buying/selling contracts, utilizing Excel to produce detailed financial analysis documents. Successfully facilitated transactions ranging from $250K-$625K, (ensuring clients were well-informed throughout the process. OR resulting in an average closing time reduction of 10% compared to industry standards.) * Negotiated and finalized contracts with buyers, sellers, and investors, ensuring compliance with legal and regulatory standards while optimizing terms and conditions to maximize client satisfaction and project success.* Implemented technology-driven solutions to streamline document management, client communications, and lead tracking processes, resulting in a 30% increase in operational efficiency and enhancing overall project management capabilities. Reduced administrative time by 10 hours per week through automation.* Conducted performance evaluations, provided ongoing training, and supported a team of real estate agents to align their efforts with organizational goals and uphold high standards of service delivery in project execution.

Collaborating with a dedicated team, I played a pivotal role in ensuring the safety and security of flights at Logan Airport. My responsibilities encompassed vigilant monitoring and maintenance of ramp safety, as well as meticulous evaluations of aircraft exteriors to identify and address potential damage, thereby prioritizing passenger safety above all else.Selected Contributions:* Safety and Security Oversight: Led vigilant monitoring and maintenance of ramp safety and security, conducting meticulous evaluations of aircraft exteriors to ensure uncompromised passenger safety.* Compliance and Coordination: Demonstrated unwavering commitment to compliance with safety policies and FAA regulations, fostering seamless coordination with flight crews and ground personnel. Implemented and enforced safety protocols resulting in zero safety incidents over a two-year period.* Operational Efficiency: Coordinated ground operations activities including aircraft servicing, baggage handling, and gate operations, achieving a remarkable 98% on-time departure rate through efficient workflows and meticulous oversight.* Process Improvement: Analyzed operational data to identify inefficiencies and implemented targeted process improvements, resulting in a significant 15% reduction in turnaround time and enhanced overall operational efficiency.* Customer Service Excellence: Recognized for exceptional customer service, particularly in assisting disabled passengers with securely storing their devices, ensuring their comfort and safety throughout their journey.* Communication and Collaboration: Facilitated effective communication between ground crew, flight crew, and management, ensuring seamless coordination and operational success in dynamic airport environments.

As a seasoned Office Manager, I have a proven track record of leading front-desk operations and providing comprehensive assistance to both in-office and virtual clients. My expertise includes implementing efficient financial reporting and accounting processes, ensuring meticulous tracking of costs associated with client resource billing.Selected Contributions:* Operations Leadership: Directed daily operations of a bustling coworking space serving over 200 members. Implemented initiatives that significantly improved client satisfaction by 20% through effective project management and process optimization.* Facility Management: Managed the maintenance and functionality of a large 45,000 sq. ft. facility, implementing rigorous quality control measures to ensure consistent operational efficiency and uphold high standards of presentation.* Data Management Enhancement: Enhanced data management systems for 150 virtual clients, achieving a 15% increase in data accuracy and accessibility. Developed and implemented streamlined record-keeping processes to optimize client service delivery.* Event Planning Expertise: Planned and executed corporate events for over 100 attendees with meticulous attention to detail. Leveraged strong project management skills to coordinate logistics, negotiate with vendors, and secure competitive pricing. Achieved a 10% reduction in event costs and maintained a 95% satisfaction rate among attendees.

In my role as a Marketing Specialist at Upper East Oral & Maxillofacial Surgery, I gained extensive knowledge of the medical profession and successfully forged reputable partnerships with dental offices throughout New York City. I am recognized as a goal-oriented marketing professional with a proven track record of achieving measurable success.Selected Contributions:* Partnership Development: Established strategic partnerships with numerous dental offices, significantly expanding the clinic's network and referral base.* Awareness Campaigns: Orchestrated impactful presentations and awareness campaigns, resulting in a notable 15% increase in brand awareness and patient referrals.* Relationship Building: Conducted proactive visits to external businesses, fostering strong relationships and enhancing the clinic's reputation within the local medical community.* Market Research and Insights: Played a pivotal role in organizing and conducting market research initiatives. The insights gathered influenced strategic marketing decisions, contributing to a substantial 12% increase in patient satisfaction metrics.

During my internship at Municipal Credit Union’s Collections Department, I developed a robust skill set in data analysis and contributed to enhancing collections strategies through advanced analytics tools. I collaborated closely with risk management, legal, and finance departments to ensure data accuracy and integrity, supporting cohesive and compliant collections processes.Selected Contributions:* Data Analysis and Optimization: Utilized advanced analytics tools to input and analyze data, identifying collection trends, patterns, and optimization opportunities. This initiative significantly enhanced collections strategies' effectiveness and operational efficiency.* Reporting and Strategic Planning: Produced comprehensive reports and visualizations based on data analysis for management, enabling data-driven decision-making and strategic planning aligned with organizational goals and regulatory requirements.* Cross-Functional Collaboration: Collaborated with risk management, legal, and finance teams to ensure accurate data input and maintain data integrity throughout collections processes. This collaboration fostered a cohesive approach to collections management and compliance.

As Secretary of Johnson & Wales University's Student Government Association (SGA), I oversee external communications, marketing, advertising, and branding initiatives. I am a vital member of the Executive Board and chair the Communications & Development Committee, driving strategic initiatives to enhance visibility and engagement.Key Responsibilities:* Manage SGA operations as a member of the Executive Board, contributing to strategic decision-making and policy formulation.* Promote candidacy and increase voter participation in campus-wide elections, fostering active student involvement in governance.* Chair the Communications & Development Committee, leading strategic marketing campaigns to amplify the Association's impact and reach.* Orchestrated the holistic AskSGA campaign, addressing questions, comments, and concerns from the university community.Achievements:* Executed a comprehensive platform enhancing communication channels, fostering transparency and responsiveness university-wide.* Elevated SGA visibility and impact through effective marketing and branding strategies.* Led innovative campaigns like AskSGA, fostering dialogue and collaboration across diverse student groups.* Recognized for leadership in promoting student interests and enriching campus life.

In my role as a receptionist at Experiential Education & Career Services, I effectively managed a variety of responsibilities to support daily operations and enhance client satisfaction.Selected Contributions:* Job Posting Management: Responded promptly to job posting emails, entering over 50 new positions into the jobs and internship database, ensuring timely availability for students.* Project Execution: Efficiently executed department projects, consistently meeting specified deadlines and contributing to organizational efficiency.* Customer Service Excellence: Provided exceptional customer service to over 40 walk-in students and handled an average of 30 phone calls daily, resolving inquiries effectively and maintaining a high level of client satisfaction.* Mail and Financial Processing: Managed the organization and distribution of incoming office mail, ensuring timely delivery. Accurately processed checks for career events, supporting financial operations seamlessly.