Maria Hammer Email & Phone Number

New York, New York, Us

Recruited to strategically and tactically build company’s Salesforce practice, establishing structure and quality output driven by end-user experience. Manage in-house and implementation vendor teams across commercial application landscape to ensure on-time delivery and adherence to budget constraints while navigating multiple layers of technology and business. Developed governance framework for Salesforce spanning development, management, monitoring, and provisioning activities. Implemented CI/CD pipeline to streamline development and delivery processes.

New York, New York, Us

Led highly skilled work teams of administrators and developers through full application lifecycle, coordinating successful implementation of multiple complex cloud-based initiatives to enhance organizational efficiency and optimize user experience. • Managed multi-application org, achieving significant cost savings on overlapping licenses and providing optimal UX-driven capabilities.• Fostered direct communication channel between business and technology departments to encourage culture of collaboration and secure buy-in, commitment, and adoption of delivered solutions.

New York, New York, Us

Managed multiple orgs and mission-critical implementations/integrations as Salesforce technical expert, focusing on security and auditing. Oversaw Salesforce-to-Salesforce integrations between regional instances and configurations and process enhancements for smaller organizations within 21st Century Fox (NGP Creative, Fox Europe Operations) and provided exceptional system administration for several SFDC organizations, including Fox Ad Sales, Fox News, National Geographic, Fox Latin America, and FNGIT.• Built LATAM and APAC orgs.• Led complex and sophisticated security approach for data sharing on same platform between Fox and Disney, eliminating risk, providing guidance, and hiring consultants to assist in implementation

New York, Ny, Us

Led digital transformation program strategy and direction, including integration and evolution of Salesforce platform, steered operationalizing of sales infrastructure, and oversaw building and launch of efficient and scalable customer relationship management (CRM) solutions across enterprise. Managed team of Salesforce administrators, developers, and trainers, coordinated SFDC platform enhancements with all business units, and engaged extensively across all levels of organization. • Utilized deep knowledge of Salesforce platform to effectively onboard and engage business, driving adoption.• Effectively shared vision of leveraging Salesforce to streamline sales processes, highlighting potential to drive efficiency and productivity and produce actionable workflows.

Us

Strategically designed, built, configured, supported, maintained, and improved applications and processes on CRM. Collaborated with senior leadership, business units, IT, end-users, and consultants to enhance system capabilities and maximize platform effectiveness. • Built custom application to automatically capture, monitor, and resolve customer issues, streamlining workflows and reducing resolution time.

New York, Ny, Us

Led processes and functional improvements to support $7M marketing budget, focusing on accuracy and increasing capabilities. Supported relationships with vendors responsible for coding and integration enhancements, observed and analyzed business processes, and designed intuitive workflow processes for users.

Bachelor Of Arts (B.A.), Italian Language And Literature

Coursework In Finance And International Business