Frank Miceli Email & Phone Number

Mount Vernon, Ny, Us

• Led the successful implementation of Procore as the new Construction Management software by analyzing and selecting the platform, then developing and executing the DGC project implementation plan. Spearheaded both the in-house and Procore implementation teams to ensure a smooth deployment.• Analyzed and implemented a new Construction Bid Management software system in collaboration with the Estimating team to define system requirements. Conducted a thorough evaluation of in-house development versus third-party options, preparing cost and time estimates for both. Concluded that the packaged solution offered superior functionality and cost-effectiveness compared to a custom-designed system.• Collaborated with our Managed Service Provider (MSP) to design a new network strategy, including hardware and software upgrades. The design featured load-balanced servers to improve processing efficiency and ensure continued productivity in the event of a server failure.• Developed and implemented a comprehensive disaster recovery plan, including an analysis of our current IT configuration, identification of vulnerabilities, and the creation of a robust strategy to ensure business continuity in the event of a disaster.• Analyzed and researched Voice Over IP (VoIP) phone solutions to replace traditional copper lines. Successfully implemented the 8x8 system, reducing our phone charges by 50%.• Partnered with our Managed Service Provider (MSP) to implement a comprehensive Cybersecurity Awareness program, enhancing staff knowledge and reducing security risks.• Evaluate and recommend new technologies and applications to enhance operational efficiency. Identify and implement cost-saving opportunities within the IT budget.

Trumbull, Ct, Us

• Implemented the Made 2 Manage ERP software solution, Shop Floor Manager, to capture detailed labor hours from warehouse team members during product assembly. This enabled more accurate time estimates for customer orders and improved labor cost tracking for product production.• Collaborated with the Warehouse Manager to implement a row/aisle inventory location tracking system. This system optimized warehouse organization, boosting team productivity by directing staff to the exact location of products needed for customer shipments or components required for production.• Used Made 2 Manage Report Writer and SQL programming to design automated business reports and Excel file downloads. These solutions eliminated the manual effort required for generating accounting, warehouse management, and sales reports, enabling team members to focus on customer sales and cost analysis. • Collaborated with outsourced Network Support Consultants to design and implement a new network strategy, enhancing the overall infrastructure. This included developing a comprehensive network design to support future scalability and optimize performance. Additionally, I played a key role in addressing internal data security, ensuring robust protection measures were in place to safeguard sensitive information and align with industry standards.

• Utilized Microsoft Access to except data from various sources to sort, merge data and output a standard file eliminating the need for the printing of large reports and manual data entry into other systems.• Install new POS Software for a local IHOP restaurant. Support for the owner in developing reports to help better manage the business. • Project Management, System Design and Development, Computer installations (hardware and software), help desk support, business management, and Network Administration.

DIRECTOR OF INFORMATION TECHNOLOGYStaff: 5 Direct Reports – Java Developers, Network Administrator, RPG Developer, and Database AdministratorDirect all aspects of an IT Department charged with creating and implementing front and back-end office software applications to support an internal call center. Major IT activities include software development management, SDLM practices, systems design and integration, systems administration, data center management, IT and data security/integrity, PC management, technology evaluations and recommendations, build vs. buy decision making, IT project management, disaster recovery planning, and technical consulting. Immediately assumed leadership of a software application and saved external vendor support costs by taking care of all software upgrades and modifications.• Spearheaded the implementation of a company website which integrated web- and back-end processing functions. Instrumental in saving $40,000 per year by eliminating the need for 2 Customer Service Representatives charged with printing and re-entering customer orders.• Built a new network infrastructure, and created a multi-file server environment to push system performance levels and accelerate employee productivity levels. IT project delivered a $30,000 cost saving, and doubled employee production. Infrastructure included Microsoft Exchange, file, print, backup, antivirus, DHCP, and backup web servers.• Designed a disaster recovery plan that included daily tape backups, backup storage systems, offsite tape storage, and large capacity servers to restore applications and data following any hardware failures. • Led IT team that developed a warehouse merchandising picking system, an on-line trophy building software, and an automatic interface application that enables company to provide interface customer engraving information on an AS400 and transition it to a PC-based application.

Hired to direct operations of a corporate data center comprised of AS400s, 100 PCs, and a Windows NT network system. Moreover, ensured system was available to local and remote end-users 7 days a week, and managed any operating system and patch upgrades for this mail order company.• Developed a software similar to EDI, and created standard order and shipment applications that were approved by all vendors. Technology solution boosted order turn around times, and was key in accelerating revenue since company could only invoice customers once products were shipped.• Migrated a batch processing order shipping system and carrier compliant bar coded label function to a Windows NT interactive platform. Technology increased shipping productivity and eliminated need for management to develop manual reports.• Created a new computer operations document and daily operations schedule. Effort enabled reports to be distributed to the right employee and also provided a new backup system.

Bronx, New York, Us

• Moved an accounting system to a more robust Lawson software accounting system to enhance the accounting organization. Teamed with the Accounting Project Leader to set up the system, handle RPG programming activities to convert data, and conduct end-user training sessions.• Used MS Access and Access Basic to create, program, and deploy several Account Payable reports and inquiry screens via a Novell network.• Developed UNIX script programs to retrieve and upload data from end-users’ PCs to a Lawson database residing on a RS6000 system.

Computer Science

Html, Css And Xml, Java

Project Management Professional