Frank M. O'Brien Email & Phone Number

Lexington, Kentucky Area

Lexington, Kentucky Area

• Supervised and managed projects to develop processes that improve operational efficiency and ensure compliance with laws and regulations• Planned and executed team-building events to develop a consistent culture among closing, underwriting and processing departments• Served on the operational readiness team that provided customer service by carrying out action plans to reduce the impact of issues that required immediate attention

• Managed the day-to-day operations of over 40 disclosure specialists• Designated point of contact responding to all company email inquiries related to the loan disclosure process• Conducted frequent one on one coaching sessions with disclosure specialists to provide guidance and instruction

• Reviewed home purchase contracts to identify items that require disclosure to the borrower• Consistently exceeded department quotas for processing borrower disclosure documents while meeting strict governmentally enforced deadlines

Columbia, Missouri Area

• Performed data entry to initiate processing new home loans• Supported the Account Manager by splitting out loan documents into organized sections as well as placing orders for missing documentation as needed

Jefferson City, Mo

• Entered data from completed contracts into contract management system• Updated the formatting of the budget sheets in Excel

Columbia, Missouri

• Learned how to create an application to better market the college ministry• Brainstormed and executed social events• Prepared for and led weekly meetings of at least ten people

Worked in production of foodTended to the cash register and helped with customer serviceWashed dishes and cleaned tables

Entrusted with working alone in the factory to manage weekend print operations in an effort to increase weekly production.Tore rolls of paper and kept them in orderWhen needed, helped on the t-shirt line at all positions