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Fernanda Mathias Email & Phone Number
ITSM Senior Regional Operations Manager LATAM
at
Nestlé
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✓ Verified July 2026
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Current company
Role
ITSM Senior Regional Operations Manager LATAM
Location
São Paulo, Brazil
Company size
Who is Fernanda Mathias? Overview
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Quick answer
Fernanda Mathias is listed as ITSM Senior Regional Operations Manager LATAM at Nestlé, a with 176275 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Fernanda Mathias.
Fernanda Mathias previously worked as ITSM Senior Regional Ops Manager LATAM at Nestlé and IT Service Experience Lead LATAM at Nestlé. Fernanda Mathias holds Executive Mba, Organizational Leadership from Fgv - Fundação Getulio Vargas.
Company email context
Email format at Nestlé
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Nestlé
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Profile bio
About Fernanda Mathias
I am a recognized leader who can lead people in complex, fast-paced environments, like Operations. I have a breadth of skills, ranging from Service Management to technical (ITIL, NCE, Scrum). I am a storyteller and a strong relationship manager, with a proven track records. I am results-driven and eager to continue learning and developing. And last but not least, I love problems and I am career mentor volunteer.
Listed skills include Voip, Telecommunications, Avaya, Itil, and 8 others.
Current workplace
Fernanda Mathias's current company
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Nestlé
10 roles
Fernanda Mathias work experience
A career timeline built from the work history available for this profile.
Itsm Senior Regional Ops Manager Latam
Responsible for the IT Service Experience, Service Desk, Change Management and IT Crisis Management, operations and processes for all the countries in the Latin America region.We work to deliver consolidated operations to +50.000 Nestlé employees for the above mentioned services.
It Service Experience Lead Latam
Leading a team with 8 people allocated over LATAM , responsible for the Nestlé employee's IT Service Experience.We are Incident and Problem Managers, also burning issues mediators.Our ITSM tool is Service Now which we are specialist.We are constantly guiding and training IT community in Best Practices. Also measuring, analyzing and evaluating our IT Services, aiming to find creative solutions to deliver the best Service Experience when they need to open a ticket.
Apr 2018 - Aug 2022
It Service Experience Specialist @ Nestlé
Connectis
Incident, Change and Problem Manager at Nespresso Brasil.Relationship with technical teams to ensure ITSM processes adherence and quality of services delivered.Development of initatives to leverage operations.Burning issues mediator between Receivers and technical teams.
May 2017 - Apr 2018
Service Delivery Manager
Nethus Integradora De Soluções
Responsible for a Service (CA UIM/SDM) delivered to MyNOC AVAYA. Main interface between resident team and the leadership customer team.Responsible for the burning issues, problem solving and continuous improvement.Leadership and assistance to resident analysts in ITSM processes.
Oct 2015 - Dec 2016
Telecom Support Specialist Ii
Support on VOIP Recorders - NICE Systems to premium customers as Citibank, Santander, Itaú and ATENTO at LATAM region. Investigation, resolution and root cause analysis.Daily interaction with Developers/Engineers (foreigners) due to incidents escalations.Standard Routines creation, focused on continuous improvement and standardization.
Apr 2007 - Apr 2014
Service Desk Analyst
Tier 0 on Global Service Desk.Preventive and corrective maintenance in AVAYA PBX (Communication Manager).Follow-up the tickets with suppliers.
May 2006 - Apr 2007
Support Analyst
Apolo Sistemas
Remote support on application Dealer Modular Sales Management (DMSM).Homologation on new versions of DMSM.
Apr 2002 - Dec 2004
Resident Analyst
Onsite support to the end users of gym management system.Preventive and corrective maintenance on hosted servers.Follow up tickets with suppliers.
Nov 2001 - Apr 2002
Support Intern @ Unimed Gru
Proper Informática
Implementation, training and support on applications know as Clinic Management and Unimed Health Assurance Management.
Feb 2000 - Nov 2001
Team & coworkers
Colleagues at Nestlé
Other employees you can reach at nestle.com. View company contacts for 176275 employees →
رم
روان مطاوع
Colleague at NestléCairo, Egypt
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PR
Pascal Romanelli
Colleague at NestléParis, Île-De-France, France
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RC
Ruben Cardenas
Colleague at NestléEcuador
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AO
Adeoye Omolara
Colleague at NestléLagos, Lagos State, Nigeria
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SS
Salah Samha
Colleague at NestléAmman, Jordan
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AC
Ana Claudia H.
Colleague at NestléSão José Do Rio Preto, São Paulo, Brazil
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FA
Fernando Abreu
Colleague at NestléCampinas, São Paulo, Brazil
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JM
Junior Murillo
Colleague at NestléQuito, Pichincha, Ecuador
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AB
Aldo Borges
Colleague at NestléGoiânia, Goiás, Brazil
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MA
Megan Abba
Colleague at NestléYork, England, United Kingdom
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روان مطاوع
Colleague at NestléCairo, Egypt
View →
PR
Pascal Romanelli
Colleague at NestléParis, Île-De-France, France
View →
RC
Ruben Cardenas
Colleague at NestléEcuador
View →
AO
Adeoye Omolara
Colleague at NestléLagos, Lagos State, Nigeria
View →
SS
Salah Samha
Colleague at NestléAmman, Jordan
View →
AC
Ana Claudia H.
Colleague at NestléSão José Do Rio Preto, São Paulo, Brazil
View →
FA
Fernando Abreu
Colleague at NestléCampinas, São Paulo, Brazil
View →
JM
Junior Murillo
Colleague at NestléQuito, Pichincha, Ecuador
View →
AB
Aldo Borges
Colleague at NestléGoiânia, Goiás, Brazil
View →
MA
Megan Abba
Colleague at NestléYork, England, United Kingdom
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3 education records
Fernanda Mathias education
Executive Mba, Organizational Leadership
Bacharel Em Ciência Da Computação, Information Technology
Arquitetura De Interiores, Interior Design
Ete Carlos De Campos
FAQ
Frequently asked questions about Fernanda Mathias
Quick answers generated from the profile data available on this page.
What company does Fernanda Mathias work for?
Fernanda Mathias works for Nestlé.
What is Fernanda Mathias's role at Nestlé?
Fernanda Mathias is listed as ITSM Senior Regional Operations Manager LATAM at Nestlé.
Where is Fernanda Mathias based?
Fernanda Mathias is based in São Paulo, Brazil while working with Nestlé.
What companies has Fernanda Mathias worked for?
Fernanda Mathias has worked for Nestlé, Connectis, Nethus Integradora De Soluções, Avaya, and Apolo Sistemas.
Who are Fernanda Mathias's colleagues at Nestlé?
Fernanda Mathias's colleagues at Nestlé include روان مطاوع, Pascal Romanelli, Ruben Cardenas, Adeoye Omolara, and Salah Samha.
How can I contact Fernanda Mathias?
You can use AeroLeads to view verified contact signals for Fernanda Mathias at Nestlé, including work email, phone, and LinkedIn data when available.
What schools did Fernanda Mathias attend?
Fernanda Mathias holds Executive Mba, Organizational Leadership from Fgv - Fundação Getulio Vargas.
What skills is Fernanda Mathias known for?
Fernanda Mathias is listed with skills including Voip, Telecommunications, Avaya, Itil, Nice Systems, Microsoft Sql Server, Sistemas Operacionais, and Tecnologias Avaya.
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