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Fernanda Mathias is listed as ITSM - Senior Regional Manager - Nestlé IT LATAM at Nestlé, a company with 176275 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Fernanda Mathias.
Fernanda Mathias previously worked as ITSM Senior Regional Ops Manager LATAM at Nestlé and IT Service Experience Lead LATAM at Nestlé. Fernanda Mathias holds Executive Mba, Organizational Leadership from Fgv - Fundação Getulio Vargas.
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I am a recognized leader who can lead people in complex, fast-paced environments, like Operations. I have a breadth of skills, ranging from Service Management to technical (ITIL, NCE, Scrum). I am a storyteller and a strong relationship manager, with a proven track records. I am results-driven and eager to continue learning and developing. And last but not least, I love problems and I am career mentor volunteer.
Listed skills include Voip, Telecommunications, Avaya, Itil, and 8 others.
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A career timeline built from the work history available for this profile.
São Paulo, Brasil
Responsible for the IT Service Experience, Service Desk, Change Management and IT Crisis Management, operations and processes for all the countries in the Latin America region.We work to deliver consolidated operations to +50.000 Nestlé employees for the above mentioned services.
São Paulo, Brasil
Leading a team with 8 people allocated over LATAM, responsible for the Nestlé employee's IT Service Experience.We are Incident and Problem Managers, also burning issues mediators.Our ITSM tool is Service Now which we are specialist.We are constantly guiding and training IT community in Best Practices. Also measuring, analyzing and evaluating our IT.
São Paulo, Brasil
Incident, Change and Problem Manager at Nespresso Brasil.Relationship with technical teams to ensure ITSM processes adherence and quality of services delivered.Development of initatives to leverage operations.Burning issues mediator between Receivers and technical teams.
São Paulo E Região, Brasil
Responsible for a Service (CA UIM/SDM) delivered to MyNOC AVAYA. Main interface between resident team and the leadership customer team.Responsible for the burning issues, problem solving and continuous improvement.Leadership and assistance to resident analysts in ITSM processes.
São Paulo, Brasil
Support on VOIP Recorders - NICE Systems to premium customers as Citibank, Santander, Itaú and ATENTO at LATAM region. Investigation, resolution and root cause analysis.Daily interaction with Developers/Engineers (foreigners) due to incidents escalations.Standard Routines creation, focused on continuous improvement and standardization.
São Paulo, Brasil
Tier 0 on Global Service Desk.Preventive and corrective maintenance in AVAYA PBX (Communication Manager).Follow-up the tickets with suppliers.
Mogi Das Cruzes - Sao Paulo
Remote support on application Dealer Modular Sales Management (DMSM).Homologation on new versions of DMSM.
São Paulo, Brasil
Onsite support to the end users of gym management system.Preventive and corrective maintenance on hosted servers.Follow up tickets with suppliers.
Guarulhos - Sao Paulo
Implementation, training and support on applications know as Clinic Management and Unimed Health Assurance Management.
Other employees you can reach at nestle.com. View company contacts for 176275 employees →
Shermen Lim
Colleague at NestléWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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KD
Komolafe David
Colleague at NestléNigeria, Nigeria
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DB
Dinesh Bhatt
Colleague at NestléIndia, India
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SM
Shameeka Matthews
Colleague at NestléPasadena, Texas, United States, United States
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SI
Shifat Islam
Colleague at Nestlé‘Ar‘ar, Northern Frontier, Saudi Arabia, Saudi Arabia
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HL
Hélio Luciano Silva Silva
Colleague at NestléUberlândia, Minas Gerais, Brazil, Brazil
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BF
Bye Felicia
Colleague at NestléDavao, Davao Region, Philippines, Philippines
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RG
Ricky Golden
Colleague at NestléStockbridge, Georgia, United States, United States
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ED
Emad Djahangiri
Colleague at NestléLausanne, Vaud, Switzerland, Switzerland
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MA
Mohammed Ali Elfadl
Colleague at NestléDubai, Dubai, United Arab Emirates, United Arab Emirates
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MBA Executivo: Gestão com Ênfase em Liderança e Inovação
Activities and Societies: Semana do KK
Quick answers generated from the profile data available on this page.
Fernanda Mathias works for Nestlé.
Fernanda Mathias is listed as ITSM - Senior Regional Manager - Nestlé IT LATAM at Nestlé.
Fernanda Mathias is based in São Paulo, São Paulo, Brazil while working with Nestlé.
Fernanda Mathias has worked for Nestlé, Connectis, Nethus Integradora De Soluções, Avaya, and Apolo Sistemas.
Fernanda Mathias's colleagues at Nestlé include Shermen Lim, Komolafe David, Dinesh Bhatt, Shameeka Matthews, and Shifat Islam.
You can use AeroLeads to view verified contact signals for Fernanda Mathias at Nestlé, including work email, phone, and LinkedIn data when available.
Fernanda Mathias holds Executive Mba, Organizational Leadership from Fgv - Fundação Getulio Vargas.
Fernanda Mathias is listed with skills including Voip, Telecommunications, Avaya, Itil, Nice Systems, Microsoft Sql Server, Sistemas Operacionais, and Tecnologias Avaya.
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