Experience as focal point in preparation of systems requirements documents to credit cards, taking part in Management Team of Credicard, Citibank. Also in monitoring the production errors resolution, by contacting the local team and, when necessary, the technology centers of the Citibank located in Mexico and Singapore.

Consultant / PMA (Project Management Assistant) in the IBM team, in the PMO Downsizing Project of the insurance company, Tokio Marine. Project migration from mainframe systems to lower platform. Daily monitoring of test cases running on the new system, and follow-up to resolution of errors. Creation of indicators and daily charts to aid the understanding for decision making.Assistance to project managers ensuring the successful monitoring of projects, achieving the milestones and the… Show more Consultant / PMA (Project Management Assistant) in the IBM team, in the PMO Downsizing Project of the insurance company, Tokio Marine. Project migration from mainframe systems to lower platform. Daily monitoring of test cases running on the new system, and follow-up to resolution of errors. Creation of indicators and daily charts to aid the understanding for decision making.Assistance to project managers ensuring the successful monitoring of projects, achieving the milestones and the expected quality.Conflict management, providing easy communication and areas integration (both users and technical areas). Achieving recognition from client. Show less

Technical support to company. Open calls for internal monitoring cases of sending and receiving files problems and through the transactions portal of maintained by the company. Analysis of processing and layout files, authentication status on the system, correct settings to access the application, meet the prerequisites for the analysis of level 2.Development of indicators and demand control spreadsheets.