Fabio R. Email & Phone Number

Beverwijk, NH, NL

Amsterdam, North Holland, Netherlands

As a Cloud Enterprise Escalation Manager and Program Manager at Atlassian, I collaborated onestablishing a Global Escalation Team to address sensitive customer challenges worldwide. I was vital in creating new Standard Operating Procedures (SOPs) and defining best practices and guidelines for addressing escalated customer issues. Additionally, I influenced.

Amsterdam Area, Netherlands

As an Incident Manager & Customer Assurance Program Manager at NetApp, I took charge of highlysensitive, revenue and reputation-impacting incidents. I drove them to expeditious resolutions, leading a virtual team of cross-functional specialists. I reported incidents at the highest levels internally, to C-level executives, and externally, ensuring.

Amsterdam Area, Netherlands

As a Project Manager at Booking.com, I spearheaded the creation and implementation of anEmergency Response Plan for the Amsterdam offices in collaboration with official entities. I structured and organized the Emergency Response teams, ensuring readiness for any unforeseen events. Additionally, I successfully directed a Disaster Evacuation Drill involving.

Lelystad

As Store Manager at New Yorker, I efficiently managed the daily operations of a 1300m² store,overseeing task delegation and setting priorities to ensure optimal team performance with a customer-centric focus. Within the first 2 months of my tenure, I implemented strategies that resulted in a 5% increase in sales revenue. This achievement led to internal.

Amsterdam Area, Netherlands

As a Customer Service Executive at Booking.com, I handled customer inquiries via email andphone with a solid commitment to resolution and customer satisfaction. Specializing in escalatedcustomer complaints, I excelled in addressing complex issues with tact and diplomacy, ensuring swiftresolution and customer retention. My dedication to resolving escalated.

Setúbal Area, Portugal

As the Directly Responsible Individual (DRI) for Customer Service & Sales Support at TMS SA, I led allcompany customer service and sales support initiatives. In this pivotal role, I managed and optimizedcustomer service processes, ensuring high service delivery and customer satisfaction. Additionally,I played a central role in supporting the sales team.

Setúbal Area, Portugal

As Store Manager at Clip Factory Store, I efficiently managed the daily operations of a 300m² store,overseeing task delegation and setting priorities. With a customer-centric approach, I optimized team performance. Additionally, I supported other stores, cultivating a positive and collegial environment within the management team.