Franklin M. Roedel Email and Phone Number

• Strong Experience managing and supporting Azure Services, being responsible to automate and deploy customer Cloud Services• Development in C# allows users to delete their Profiles in the Data File System Server (DFS) and restart their Dynamics Services remotely without needing to access the Servers. • Improved the current PowerShell scripts to automate Azure\Private data center deployments• Created PowerShell Scripts to automate the setup and deployment process for DFS and RDS Servers• Developed Azure Site Recovery, responsible for setting and automating the failover for Azure to Azure and Azure to on-premises using Azure Automation Runbooks.

• Perform MSFT Dynamics ERP (AX, GP, NAV, and CRM) deployments for customers in Azure and Private Data Centers, being responsible for creating the Virtual Servers using Hyper-V, installation and configuration of SQL Servers and its modules (SSIS, SSAS, SSRS, etc.), Rd Web Farm setup, etc. • Responsible for ensuring Microsoft Dynamics services' availability, safety, and capacity, supporting clients' requests such as solving complex issues, SQL Databases Backup\Restores, performance troubleshooting, etc.• Implement new revisions, releases, patches, and updates of Microsoft Dynamics services on customer environments to ensure the customer's platform quality and integrity.• Resolve complex incidents and complete ongoing changes, documenting the steps taken to resolve issues to make sure to share with the engineering team.• Set up and maintain run books, service descriptions, and other technical documentation

• Assigned to the General Electric account as the key contact to manage all activities related to the customer, such as hosted software deployments, upgrades, integrations, and enhancements, having the leadership and technical role when needed throughout the implementation lifecycle. • Coordinated weekly, monthly, and Quarterly meetings with the customer to provide a strategic channel for management communication to discuss possible escalations and KPI compliances, review and summarize ongoing projects and future opportunities between the customer and Loadspring, ensuring that the customer-hosted environment is aligned with their client’s expectations.• Guided the support and delivery teams to solve complex problems or unusual challenges for applications such as XenApp, Citrix Presentation Servers, Web Server (Weblogic), Oracle Databases, Primavera P6 EPPM, etc.• Responsible for creating an automated set of scripts in PL/SQL and PowerShell that extracted critical data such as client database information, number of concurrent users, and the server load of the customer’s Citrix Servers, providing an accurate qualified environment size to prospective customers and also improving performance to several current clients already being hosted through LoadSpring.

• Responsible for providing support to any issues related to PDE. Parallel Database Extensions (PDE) is the software that enables parallelism for Teradata systems. PDE presents a unified virtual platform for a single instance of the Teradata Database across a massively parallel physical configuration.• Accountable for providing depth-knowledge, assistance, instruction, and fixes of Teradata Applications products running under Linux SUSE environment to effectively and efficiently support customers• Log, research, and accurately resolve customer inquiries and problems promptly, meeting and exceeding SLAs of highly complex and restricted data running Teradata applications

• Responsible for providing expertise in all phases of the system development life cycle (SDLC), including the project planning and requirements analysis, architecture design, software implementation, testing, deployment, and support of Oracle applications such as Primavera P6 EPPM and SOA, OBIEE, Weblogic, Oracle databases in both Windows and Linux environment for several major companies such as Exelon, Alcatel-Lucent technologies, Aramco, etc.• Accountable for maintaining the systems integration points by writing functional specifications documents, interfacing with the technical staff that will program integrations, views, system validations, and reports based on the available specifications• Responsible for providing technical support for the development team by monitoring P6 and SOA applications and debugging any related defects occurring throughout the deployment and integration with SAP systems• Assigned as the environment leader, responsible for maintaining and upgrading the infrastructure of the Physical and Virtual Servers (VMware)

• Accountable for providing 2nd and 3rd-level support for Primavera Suite and Active Risk Management software for 1500 plus employees for Alstom worldwide.• Participated in Primavera EPPM project migration from 6.2.1 to the latest, helping to define, install, and test the new infrastructure• Developed several Excel macros/ procedures to automate/optimize the business support process • Responsible for configuring and maintaining Primavera and Active Risk Management infrastructure, including P6 database procedures, Java Heap settings on Weblogic, Internet Information Services (IIS)• Participated in the Remedy roll-out from version 5 to version 7.7 as a power user, responsible for defining and setting up the Support Groups, following ITIL v3 foundations.