Fardeen Mushfiq Email & Phone Number

Montreal, Quebec, Canada

Montreal, Quebec, Canada

Longueuil, Quebec, Canada

Kabul, Afghanistan

• Manage, overseeing and support overall operation for Billing and mobile money system• Preparing and maintaining technical documentation, procedures and network diagrams• Providing timely response to all incidents, outages to management and resolving it as per standard procedures• Identify new user requirements, analyze current issues and determine appropriate course of action• Daily monitoring of systems, network devices (switch/Router)• Ensures systems implementations occur in accordance with established Change Management procedures• Communicate periodic status reports for current Billing System project and/or current issues• Knowledge of all Telecom products like VAS, IN, core and access part• Preparing and executing test plans and test cases• On call 24/7 for any issues/alarms in system• Manage system update, system upgrade and user requests effectively and minimize the risk of system change/outage by having detail assessment

Kabul, Afghanistan

Working as a member of IN & VAS Operations team• Operation and maintenance of VAS platforms like SCU (Converged Billing), SMSC, CRBT, MMSC, WAP, VMS, MCA, Mobile money, OTA, IVR • Working in different platforms from different vendors (Cisco, ZTE, Huawei, Telepin)• Operating different hardware systems (IBM, SUN, ZTE)• Operating network devices (switch and router)• Worked as the project engineer for several VAS projects• Using versions of DBs’ including Oracle, Sybase• Maintaining the running platforms and service availability• Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved• Prepare implement plan and call review meeting for Service Provisioning• Network and service performance data collection• Assist in specifying performance measurement parameters, such as type of data and collection frequency• Set-up and initiation of data collection/ Traffic monitoring for every platform related to VAS• Compilation of reports based on network performance data• Performance report administration and Traffic management/analysis• Periodically evaluate the Network subscriber growth patterns and assess these trends• Prepare implement and rollback plan and call a review meeting for configuration request• Network resource utilization monitoring and Recommendation of the capacity expansion• Monitoring alarms for all VAS nodes / Operations on both SS7 and IP based networks• Coordination with revenue assurance team for revenue leakage or fraud• Review and analysis of Acceptance Test Procedures for VAS systems• Coordination with Customer Care department to resolve subscriber's complains

Bachelor Of Computer Science, It

Activities and Societies: Debate Team, Football Team

Secondary Education, Information Technology