Concentrix Catalyst provides world-class delivery of experience design and engineering, leveraging a myriad of cloud technologies from Google (GCP), Amazon (AWS) and Microsoft Azure.Responsible for coordinating and supervising a number of project and engagement teams in various departments of the organization and improving processes and policies in support of organizational goals.As a delivery manager, Franklin is responsible for managing client relationships and communication and ensuring that solutions are delivered with an emphasis on business value: on time, within budget, and with maximum quality. As an operations manager, Franklin has been responsible for driving efficient cooperation and coordination between internal teams and departments as well as across a diverse set of clients, as well as providing operational improvements in project management, delivery, and reporting, and creating repeatable and resalable processes and products through the implementation of a centralized knowledge base. Franklin has also been responsible for growing a world-class team through recruiting, coaching, and career counseling.

Concentrix Catalyst is the experience design and engineering team of ConcentrixJoined as part of the Concentrix/PK acquisitionProviding Operations, Development, and Security Leadership for both in-house and externally-facing client projects and programs.Program lead for data and API security programs, running audits and certifications for all manner of cloud and on-prem data stores and APIs.Product owner for development of new proprietary solutions, including cloud-based API and data security assessment and certification software.

Providing Operations, Development, and Security Leadership for both in-house and externally-facing client projects and programs. Program lead for data security program, running audits and certifications for all manner of cloud and on-prem data stores. Product owner for development of new proprietary solutions, including cloud-based API and data security assessment and certification software.Team lead responsible for management, coaching, and career development for assessors, project managers, and developers. Engagement manager responsible for client interface and coordination, providing daily, weekly, and quarterly updates to all levels of management and transforming client needs into responsive solutions.

Responsible for the architecture, design, development, implementation, and ongoing support of the enterprise information security architecture at Caris Life Sciences. Regularly collaborate with and coordinate policy execution across IT, including networking, Windows, Linux, Exchange, and SQL administrators, and partner with business leads corporate-wide to meet the demands of a rapidly growing and cutting-edge medical research and technology institution. Areas of responsibility include• Organizational project management, including development and implementation of new project management methodology to facilitate cross-team collaboration and enable greater visibility, accountability, and prioritization of projects, personnel, and resources• Identity and Access Management, including Active Directory design, security policy and procedure definition, integration, implementation, and support.• E-mail security through both Exchange administration and Cisco ESA administration, including filtering, whitelisting, and protection against phishing and malware• Public and private SSL certificate management, Websense/Forcepoint Proxy support, and DLP/File Integrity Monitoring through FileTrek and Digital Guardian• Enterprise virus/malware protection via Symantec Endpoint Security and client monitoring via GRR Rapid Response• Network security and management of Cisco FirePower/SourceFire IPS and F5 LTM, and Vulnerability Scanning• SEIM via ElasticStack (Elasticsearch, Kibana, Beats, and Logstash)

Engineer with Intel's Information Security - Active Directory Core Engineering team, tasked with engineering support of Intel's Corporate Active Directory Services. This includes maintenance of core infrastructure service designs and configurations in accordance with IT standards, and interaction with customers, service managers, and operational support teams to design, test, and deploy security and/or automation solutions to meet business needs. Responsibilities include:• Design, engineering, and deployment of multiple Active Directory forests and domains throughout path-to-production, and migration from Server 2012 to 2016• Engineering and deployment of management and monitoring tools, including Quest Tools, Kibana, Splunk, BigFix, and SCOM.• Deployment of servers and objects into cloud computing solutions including AWS and Azure AD• Establishment of ADFS federation for Office 365• Working with internal and external Director and C-level management on strategic solutions for seamless mergers, acquisitions, and divestitures

Senior engineer providing managed hosting implementation and support for a myriad of applications, including information security, payroll, benefits, relocation, stock purchasing, training, data warehousing, content management, legal and foundry applications, and internal/external job listings. Solutions architect for full path to production for server resources on secure networks, both internally and externally facing. Significant achievements include: • Re-platformed and fully integrated global information security controls and compliance services following merger with McAfee, Inc. Deployed several hundred servers across a range of secure network enclaves (SIZ/HTZ/DMZ) and on a number of OS platforms running a variety of products, including McAfee Vulnerability Manager, ePolicy Orchestrator, and RSA Archer.• Developed and deployed a performance reporting and forecasting solution known as “Management with Data.” Aggregating data from a number of tools (IMODs, FogLight, SCOM, PerfMon, et al), performance indicators, system standards and compliance scores are tracked and graded over a quarterly term. Utilization trends for various hosted environments (Windows SQL and IIS servers, Geni/PeopleSoft systems) provide intelligence for capacity and consolidation decisions.• Installed and maintained fully managed hosting solutions for a diverse client base for over a decade, utilizing physical and virtual server technologies from a number of vendors (HP Proliant, ESX VMWare) running a variety of operating systems (Microsoft Windows 2000/2003/2008/2012, RedHat/Ubuntu Linux). • Implemented and supported a number of front and back end technology solutions on hosted infrastructure, including IIS, Apache, WebLogic, SQL, and Microsoft Windows Server Failover Clustering. Applications are commonly deployed behind F5 BigIP load balancers, and replicated to out-of-state disaster recovery sites.

Senior engineer on the Windows Server Infrastructure team, responsible for design, deployment, and support of enterprise-wide server infrastructure. Significant achievements included: • Directory services design and support: This includes support and maintenance of legacy Windows NT 4.0 domains, as well as construction of and migration towards a Windows 2003 Active Directory. • File and print services design and support: Developed and implemented enterprise file and print standards, which included the deployment of Windows 2003 active/passive server clusters with SAN attached storage to provide high availability.

Contract engineer hired to deploy new employee services web infrastructure, a redundant shared IIS environment hosting over 40 internally facing human resources applications servicing over 80,000 employees.

Provided a turnkey solution through a corporate-wide technology refresh. Responsible for assessment, planning, purchasing, design, and implementation. Project deliverables included reaching full HIPAA compliance with a comprehensive Active Directory and Exchange Server migration as well as complete workstation upgrades.

Lead I.T. support engineer and administrator for VeriFone’s primary corporate and engineering office and manager of Western U.S. data center operations. Job responsibilities included administration of all data center operations for the Western region, as well as completion of a major Active Directory migration, Exchange Server upgrade, and server consolidation that resulted in monthly support cost savings of over 50%.

Lead engineer and administrator over a rapidly evolving technology infrastructure. Job responsibilities included design and implementation of information technology solutions, management of production resources, and project administration. Major projects included:• Windows NT Enterprise Integration: Project overseer and technical lead for the post-merger integration of corporate NT resources; this included consolidating 5 separate accounts domains into an existing master-resource domain model and preparing for the implementation of Windows 2000 Active Directory.• Thin client design and deployment: Engineered the construction of a new server-based thin client computing standard deployed throughout company call centers using Microsoft’s Windows NT 4.0 Terminal Server, Windows 2000 Terminal Services, NCD ThinPath and Citrix MetaFrame• NetWare to NT conversion: Planned, designed, and implemented the conversion of several NetWare 4.1x servers (across multiple NDS trees) to a Windows NT 4.0 domain environment, improving client access capability and reducing IS management and support costs by an estimated $1.6 million.

Contract engineer for several Fortune 500 companies engaged in a multitude of server and workstation support and integration projects, ranging from Windows NT 3.51 to Novell NetWare administration. Supported every business-class version of Windows workstation, MS-DOS, and OS/2, and a number of legacy messaging solutions, including Microsoft Mail and Lotus Notes. Pioneered early Windows thin-client solutions such as TekTronix Windows Distributed Desktop, which brought Windows apps to UNIX engineering workstations.