Dirctor Of Technical Services
CurrentDirect development efforts and the creation and management of client technical support operations• Expanded the company product line by creating a revolutionary set of telephony tools for programmers called “TeleTools 4.0”• Handled converting the products to UNICODE and then 64 bit operating systems• Worked with Cisco Systems to fix operational issues in their Call Manager TAPI implementation• Increased revenues through implementation of a “JumpStart” training and consulting program• Consult with Clients to install VoIP and Wireless (including cellular gateways) solutions