F J.O Email & Phone Number

Texas, United States

San Antonio, Texas, Us

New York, Ny, Us

- Led planning and implementation of rationalization activities for cross-functional Paper-Based Forms- Collaborated with Technical stakeholders and Developers for software design mapping, configuration, and modelling- Directed metadata Extract/Transform/Load (ETL) database decommission activities for cashback rewards program - Guided Operational Excellence partners to create effective Process Flows, define Controls, and establish ownership- Supported customer journey end-to-end optimization initiatives for commercial card onboarding programs- Facilitated implementation initiatives for large, medium, and small-scale projects

San Francisco, California, Us

- Engaged Business partners to analyze information accuracy of process metadata in the system of records - Collaborated with AI Technology stakeholders and Developers for software design, configuration, and development- Organized and facilitated Enterprise-wide Lines of Business process design and re-engineering initiatives - Developed project tasks and business strategy improvement approaches within Security Business Groups- Established standards for measuring performance for project requirements utilizing formal process engineering tools- Identified and managed resources including cross-entity Leads, Owners and Managers to execute projects- Facilitated Lines of Business stakeholder interviews utilizing best practices to transform end-to-end processes- Acted in a coaching capacity and as a Change Management catalyst providing techniques to improve performance- Conducted periodic regulatory standard quality assurance maintenance analysis for Lines of Business process models- Supported Enterprise Level Process Architecture initiatives, Process rationalization, validation, and implementation- Analyzed and documented dependencies between new and existing business processes for Enterprise Functions

New York, Ny, Us

- Analyzed organizational design current state to identify improvement and automation areas- Coordinated stakeholder interviews to document current state process maps and develop future state action plan(s)- Collaborated with Software Development and Technical team for solution design, modelling, and system migration- Facilitated Agile ceremonies and enhancement initiatives for service/product alignment, and data migration- Implemented business solution strategies for inventory management and quality assurance- Supported scope identification and categorization of events into incident and problem management databases- Directed project tasks for future state process transformation, optimization, and operational excellence initiatives- Acted as a merger & acquisition Change Management catalyst in a culture transition, mentoring and coaching capacity- Utilized methodologies, tools, and out-of-box functions to implement and monitor continuous service improvement- Guided Asset Management(tagging/labelling), Inbound, Outbound and Warehouse operations to ensure efficiency- Improved stakeholders, internal/external customer collaboration to sustain continuous improvement action plan(s)- Provided subject matter expert support and generated KPI dashboard reports for Leadership executives

Ridgefield Park, Nj, Us

- Analyzed the Asset delivery process to identify automation opportunities and implemented solutions- Collaborated with the Information Technology Team to customize and enhance software technology capabilities- Facilitated stakeholder engagement and Agile ceremonies and monitored end-to-end customer Asset return lifecycle- Tracked Asset returns inventory for distribution management to include resell, recycling and scrap disposal- Generated KPI dashboard reports to include asset aged days, rework elimination and asset replacement- Improved stakeholder collaboration with vendors ensuring efficient asset return turnaround time- Implemented Kanban system and process improvement templates for Asset tracking distribution

Dallas, Texas, Us

- Collaborated with the Information Technology Team to perform data migration and develop/deploy the Service Catalog- Facilitated stakeholder engagement and Agile ceremonies for product integration and the Order Fulfillment life cycle- Improved Procurement and Strategic Sourcing team collaboration for vendor performance and labor rate negotiation- Directed automation database management development for Incident and Problem processes- Utilized techniques to identify impediment root causes and implemented solutions- Operated as a single point of contact and cross-functional liaison to achieve process value- Coordinated real-time tracking and forecasted delivery for Emergency orders- Implemented Kanban system for goods and services procurement process- Enhanced operational business relationship between vendors and end user facilities- Analyzed reports to resolve issues with price discrepancies, rework elimination, back-order resolution, invoice matching, product recalls, promo-products and inactive items

- Analyzed end-to-end current state processes to recommend automation opportunities and improvement areas- Supported Service Catalog, Incident/Problem management, Asset and Configuration Management processes - Provided technical and functional subject matter expert support for process integration points- Facilitated stakeholder engagement and Agile ceremonies for inbound & outbound product integration and migration- Implemented Kanban system for procurement and inventory management- Improved internal/external stakeholder collaboration to achieve tasks within defined timelines- Optimized the request fulfillment process to align with forecast, real-time tracking and delivery- Conducted report reviews for value analysis to detect and resolve incidents- Negotiated supplier contracts, reviewed packages and labor rates- Acted as merger & acquisition Change Management catalyst in a culture transition mentoring and coaching capacity

- Facilitated stakeholder collaboration to gather requirements for project scope, project charter objectives and tools- Developed and maintained records to support the automation of the Supply Chain Management process lifecycle- Generated KPI dashboards and reports for performance ensuring ITIL best practices are implemented- Directed IT and non-IT business initiatives to deliver precise solutions within defined budgets and timelines - Guided Procurement management and Kanban system for product-stock management- Gathered and analyzed data for end-to-end project lifecycle management - Tracked & presented project deliverables to top-bottom organization levels

- Created ITSM process workflows and reviewed user story enhancements- Improved process integration between Incident Management and other related records- Collaborated with IT managers on process status and service level reporting- Facilitated stakeholder meetings to gather and document requirements for Service Catalog projects- Reviewed service level targets to ensure business goals of IT services align with organization Service Level Agreement- Reported bi-weekly operational performance for vendors and suppliers