F J.O

F J.O Email and Phone Number

IT and Digital Product Owner and Lead Project Manager - Security Operations (Sec Ops) @ Frost
Texas, United States
F J.O's Location
Dallas-Fort Worth Metroplex, United States, United States
About F J.O

PROFESSIONAL SUMMARY A solution oriented professional that utilizes best practice methodologies designed to optimize technical and functional performance areas to enhance information security, scale efficiency, deliver quality, achieve customer satisfaction, and generate revenueKEY PROJECT MANAGEMENT ACHIEVEMENTS- Security Operations (SecOps) Module Integration, Deployment and Post Go Live! Support- Go Paperless! – Rationalization of Business Groups Paper-based forms- Database Decommission - Data and Systems Migration for customer cashback rewards program.- Similarity Engine Software Development (AI) – Automation of Database Search Criteria (73.96% reduction capacity)- Enterprise Lines of Business Target Operating Model Business Transformation- Merger & Acquisition - Operational Excellence, Systems Migration, Continuous Improvement ($26bn Acquisition)- Asset Reverse Logistics Lifecycle - Asset Recovery and Distribution Fulfilment- Order and Request Fulfillment - Automation and Software Development (SDLC)- ITSM Ticket Deflection- Automation of Incident Ticket Deflection and Record Producer- Systems Migration and Revamp - Service Catalog creation and bi-annual chronological taxonomy overhaulSKILLS SUMMARYProficient in MS Office Suite, MS Power BI, MS Project, MS Visio, MS Teams, ServiceNow, NetSuite, JIRA, SAP, Tableau, BPMN 2.0, Signavio, IBM Blueworks, iGrafx, Automation Anywhere Enterprise, Camunda, Blue Prism, Minitab, SharePoint, Rally, WebEx, Zoom, Slack, Skype for business, Google Meet

F J.O's Current Company Details
Frost

Frost

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IT and Digital Product Owner and Lead Project Manager - Security Operations (Sec Ops)
Texas, United States
F J.O Work Experience Details
  • Frost
    It And Digital Product Owner And Lead Project Manager - Security Operations (Sec Ops)
    Frost
    Texas, United States
    View
  • Frost
    It And Digital Product Owner/Lead Project Manager - Security Operations (Sec Ops)
    Frost Jun 2022 - Present
    San Antonio, Texas, Us
    View
  • American Express
    Senior Information Technology Project Manager - Global Transformation
    American Express Dec 2021 - Jun 2022
    New York, Ny, Us
    - Led planning and implementation of rationalization activities for cross-functional Paper-Based Forms- Collaborated with Technical stakeholders and Developers for software design mapping, configuration, and modelling- Directed metadata Extract/Transform/Load (ETL) database decommission activities for cashback rewards program - Guided Operational Excellence partners to create effective Process Flows, define Controls, and establish ownership- Supported customer journey end-to-end optimization initiatives for commercial card onboarding programs- Facilitated implementation initiatives for large, medium, and small-scale projects
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  • Wells Fargo
    It Program Manager/Lead Process Engineer
    Wells Fargo Dec 2020 - Dec 2021
    San Francisco, California, Us
    - Engaged Business partners to analyze information accuracy of process metadata in the system of records - Collaborated with AI Technology stakeholders and Developers for software design, configuration, and development- Organized and facilitated Enterprise-wide Lines of Business process design and re-engineering initiatives - Developed project tasks and business strategy improvement approaches within Security Business Groups- Established standards for measuring performance for project requirements utilizing formal process engineering tools- Identified and managed resources including cross-entity Leads, Owners and Managers to execute projects- Facilitated Lines of Business stakeholder interviews utilizing best practices to transform end-to-end processes- Acted in a coaching capacity and as a Change Management catalyst providing techniques to improve performance- Conducted periodic regulatory standard quality assurance maintenance analysis for Lines of Business process models- Supported Enterprise Level Process Architecture initiatives, Process rationalization, validation, and implementation- Analyzed and documented dependencies between new and existing business processes for Enterprise Functions
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  • Kpmg Us
    It Program Manager-Continuous Improvement (Merger & Acquisition)
    Kpmg Us Jul 2019 - Dec 2020
    New York, Ny, Us
    - Analyzed organizational design current state to identify improvement and automation areas- Coordinated stakeholder interviews to document current state process maps and develop future state action plan(s)- Collaborated with Software Development and Technical team for solution design, modelling, and system migration- Facilitated Agile ceremonies and enhancement initiatives for service/product alignment, and data migration- Implemented business solution strategies for inventory management and quality assurance- Supported scope identification and categorization of events into incident and problem management databases- Directed project tasks for future state process transformation, optimization, and operational excellence initiatives- Acted as a merger & acquisition Change Management catalyst in a culture transition, mentoring and coaching capacity- Utilized methodologies, tools, and out-of-box functions to implement and monitor continuous service improvement- Guided Asset Management(tagging/labelling), Inbound, Outbound and Warehouse operations to ensure efficiency- Improved stakeholders, internal/external customer collaboration to sustain continuous improvement action plan(s)- Provided subject matter expert support and generated KPI dashboard reports for Leadership executives
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  • Samsung Electronics America
    Senior Information Technology Project Manager (Reverse Logistics Lifecycle Management)
    Samsung Electronics America May 2018 - Jul 2019
    Ridgefield Park, Nj, Us
    - Analyzed the Asset delivery process to identify automation opportunities and implemented solutions- Collaborated with the Information Technology Team to customize and enhance software technology capabilities- Facilitated stakeholder engagement and Agile ceremonies and monitored end-to-end customer Asset return lifecycle- Tracked Asset returns inventory for distribution management to include resell, recycling and scrap disposal- Generated KPI dashboard reports to include asset aged days, rework elimination and asset replacement- Improved stakeholder collaboration with vendors ensuring efficient asset return turnaround time- Implemented Kanban system and process improvement templates for Asset tracking distribution
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  • Baylor Scott & White Health
    Senior Information Technology Project Manager (Migration & Implementation)
    Baylor Scott & White Health Jan 2017 - Apr 2018
    Dallas, Texas, Us
    - Collaborated with the Information Technology Team to perform data migration and develop/deploy the Service Catalog- Facilitated stakeholder engagement and Agile ceremonies for product integration and the Order Fulfillment life cycle- Improved Procurement and Strategic Sourcing team collaboration for vendor performance and labor rate negotiation- Directed automation database management development for Incident and Problem processes- Utilized techniques to identify impediment root causes and implemented solutions- Operated as a single point of contact and cross-functional liaison to achieve process value- Coordinated real-time tracking and forecasted delivery for Emergency orders- Implemented Kanban system for goods and services procurement process- Enhanced operational business relationship between vendors and end user facilities- Analyzed reports to resolve issues with price discrepancies, rework elimination, back-order resolution, invoice matching, product recalls, promo-products and inactive items
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  • Ooo Ags/Froesch
    It Program Manager-Business Process Management
    Ooo Ags/Froesch Apr 2013 - Dec 2016
    - Analyzed end-to-end current state processes to recommend automation opportunities and improvement areas- Supported Service Catalog, Incident/Problem management, Asset and Configuration Management processes - Provided technical and functional subject matter expert support for process integration points- Facilitated stakeholder engagement and Agile ceremonies for inbound & outbound product integration and migration- Implemented Kanban system for procurement and inventory management- Improved internal/external stakeholder collaboration to achieve tasks within defined timelines- Optimized the request fulfillment process to align with forecast, real-time tracking and delivery- Conducted report reviews for value analysis to detect and resolve incidents- Negotiated supplier contracts, reviewed packages and labor rates- Acted as merger & acquisition Change Management catalyst in a culture transition mentoring and coaching capacity
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  • Ooo Ags/Froesch
    Information Technology Project Manager
    Ooo Ags/Froesch Jan 2010 - Mar 2013
    - Facilitated stakeholder collaboration to gather requirements for project scope, project charter objectives and tools- Developed and maintained records to support the automation of the Supply Chain Management process lifecycle- Generated KPI dashboards and reports for performance ensuring ITIL best practices are implemented- Directed IT and non-IT business initiatives to deliver precise solutions within defined budgets and timelines - Guided Procurement management and Kanban system for product-stock management- Gathered and analyzed data for end-to-end project lifecycle management - Tracked & presented project deliverables to top-bottom organization levels
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  • Ooo Ags/Froesch
    Supervisor, Business Operations Analyst
    Ooo Ags/Froesch Dec 2006 - Jan 2010
    - Created ITSM process workflows and reviewed user story enhancements- Improved process integration between Incident Management and other related records- Collaborated with IT managers on process status and service level reporting- Facilitated stakeholder meetings to gather and document requirements for Service Catalog projects- Reviewed service level targets to ensure business goals of IT services align with organization Service Level Agreement- Reported bi-weekly operational performance for vendors and suppliers
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F J.O Education Details

  • Texas A&M University
    Texas A&M University
    Business Analytics

Frequently Asked Questions about F J.O

What company does F J.O work for?

F J.O works for Frost

What is F J.O's role at the current company?

F J.O's current role is IT and Digital Product Owner and Lead Project Manager - Security Operations (Sec Ops).

What schools did F J.O attend?

F J.O attended Texas A&m University.

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