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Overland Park, Kansas, Us

Overland Park, Kansas, Us

Overland Park, Kansas, Us

My role at WND UK consists of the following • Facilitating the build and management of the Sigfox IOT LPWAN covering the UK:• Strong contributor to hitting a 95% UK population coverage target, by strategically placing basestations, which was achieved by using radio planning tools and map analysis to ensure the best coverage for each given area.• Proactively monitoring the network, to ensure peak radio performance (Spectrum Analysis).• Responsible for ensuring engineers have installed basestations correctly and that the equipment is communicating with the relevant management platform (TR-069 / SSH for Modems and GUI / API for basestations).• Using bash scripts to ensure that the basestation and modem can communicate with each other.• Ensuring that the network is within the required SLA KPI of 98% uptime.• Testing and rebuilding faulty basestation equipment (RMA).• Managing Mikrotik modems over SSH / TR-069.• Delivering support (via Service Desk, Email and Telephone) to customers with their Sigfox IOT devices in relation to matters including device connectivity, device usage, and network availability.• Providing Sales colleagues with technical support while demonstrating to customers, contributing to effective sales and revenue for the company.• Providing IT Technical support for both UK and LATAM staff.• Local IT support and provisioning in the UK.• Implemented global Service Desk using JIRA which is now based as L1 support in Central America, whilst all managed countries are L2 support.• Management of internal network using Unify gateway and switches.• Setup and manage VOIP phone system. (Registration, IP allocation for desk phones, hunt groups)• Provided support for Google Cloud Platform• Setting up virtual machines for VPN, database, and finance systems• Ensuring that online backups are setup and that there are offline backups for mission critical files• Management of Office 365, Zoho CRM, and OneLogin in the UK & LATAM regions.

Bracknell, Berkshire, Gb

My role at TDB Fusion entails 3rd line support to a wide range of customers. Forms of communication would be email and phone calls.I have had experience in using the following applications in terms of usage and troubleshooting:EMC DELL NCMEMC DELL SMARTSNokia VitalSuite Performance ManagementManagement of tickets, responses and SLAs are recorded in ServiceDesk ManageEngine +, keeping to a strict SLA protocol and response times. To help the team keep to an excellent response time and minimize violations , I have created a sound notification system that will alert the team 15 min before a ticket will violate and a visual alert on monitors in the office.Apple OSX and Unix is what I have been using and have gained substantial experience.I also have experience in the following applications:SolarWinds NCMSevOne Performance MonitoringScienceLogicITRACSInfoblox DDIDocker – Helped dev team build a container that contains a base OS and testing software that can be created and removed on the fly. Without having the need to create a VM saving IT resources.BPM Process – Learned how to create processes that can help customers automate specific functions with ease. An example was using ScienceLogic to create a discovery session and action it.API – How to implement API using REST calls between underlying software and a browser to GET / POST information.

Oxford, Oxfordshire, Gb

Provided 1st and 2nd line support for Medical Students and staff at the John Radcliffe Hospital and satellite sites in Oxford.Reporting to the IT Director.Communication was via telephone, face to face, email and RT ticketing system.Excellent knowledge of all known Operating Systems Windows Apple OSXLinuxThorough insight in desktop applications and packages (Microsoft Office, Office 365)Can troubleshoot and replace faulty hardware on desktop machines and laptops.Managed a small team with good communication and leadership.2014 promoted to Systems Officer, 3rd line support. Working in a team of 4.Involved in more critical projects that are dependent on the running of the university hospital network and systems infrastructure.Replaced old cisco 2950 switches with new 2960-X series. (equaling to 100~ replacements)Using Cisco CLI (Telnet / SSH / Serial), updating or configured switches with required VLAN and IP settings.Removed and designed network infrastructure for a whole buildingUpgraded from homebrew Unix firewalls to Fortigate firewalls.User and Device management via Novell ZenworksVM creation and management using VMware VsphereAntivirus management via Sophos Endpoint.Setup and managed PapercutConsulted on a project where a professor required to automate a survey to have the data inputted automatically into a database.

Oxford, Gb

Provided 1st and 2nd line support to a group of 30 library staff at the Medical Library at the John Radcliffe Hospital in Oxford.Reporting to the Head of the Health Care Libraries.Maintain the database that stores user information regarding library catalogs and inventory.Managed print systems such as:PapercutPcounterUpgrading PCs and making sure that the latest patches are up to date.Liaising with MSDIT regarding 3rd line support issue or NHS IT regarding NHS access on the NHS network for staff and students.Setup up new MiFare card scan system so that users can use their University IDs instead of having to use a separate card for the library.

Oxford, Oxfordshire, Gb

12 Month University placement Department currently running Novell Groupwise [GroupWare consists of email, calendaring, instant messaging document management]Bought in to help with migrating from Novell GroupWise to Microsoft Exchange.Entailed going to all user’s machines and removing old GroupWise software and Installing / configuring Microsoft Outlook.Also, setting up with a variety of mobile devices such as iPhones, Android and Blackberry. Created a Database to track each user and what part of the migration process they are at.liaising with University Central IT Services, if there were issues with accounts connecting to the exchange server.Creation of PST files to migrate old archives from Novell to be used with MS Outlook.

This job entailed me to work together as a team to serve customers with a professional manner, by approaching, greeting and asking the product that they wanted to purchase.

Bachelor'S Degree, Business Information Systems

Education record

Education record