A startup Fragrance blend company creating signature blends of fragrances for home, offices, cars and other enclosed spaces.Currently responsible along with other employed staff on a temporary basis, source, blend, package and market the range of products, delivering value to our growing customer base.Responsible for developing brand and sales growth strategies.Responsible for financial planning and management to ensure adequate cashflow for operations.

Manage centralised operations support team in relation to IT system support, facilities management, administration, human resources and security and safety of company resources.Ensure standard policies, processes and procedures are in place, properly stored and disseminated for all functional areas.Understand business needs and proffer viable business solutions for efficient operations.Track and manage company risks and develop risk mitigation strategies to curb operational losses. Aid strengthening of internal control standards in line with company policy and regulation.Oversee business transactions processed by business locations for adequate quality control and fraud prevention.Regularly review processes for possible improvements to minimize costs, simplify and reduce duplica-tion of work.Drive change, compliance and implementation of all approved improvement initiatives. Provide relevant periodic reports of performance, trends and new developments to management to aid decision making.Contribute to preparation of annual budgets and monitored the effective utilization of the budgets.

Work closely with the CEO to drive extensive and sustainable growth, introducing new businesses, maintaining and growing existing business relationships. Drive profitable operations by devising and implementing financial plans for effective budgeting, income, cost and tax management.Created and implemented new guidelines and procedures to streamline company activities and operations which included a substantive staff handbook and operational procedure manuals.Restructured company’s operation’s from a typical one man business structure to a multi-level structure with functional units and departments overseen by separate managers.Deployed Skype, Google applications and Sage accounting software for effective communication, collaborative work and accounts processing across the company.Chief Liaison on all client matters, vendor and suppliers management and also with relevant government agencies such as the LIRS, FIRS, LAWMA, NPA, NIWA etc on tax audit and other related matters.

Operations/Compliance RolesOversaw and managed the activities of 30+ direct/indirect reports comprising operations, sales, admin, security staff etc. ensuring staff dedication & optimal performance.Ensured that minimum 90% of customer requests or complaints (internal and external) are resolved within 24 hours and professionally assuring positive customer experience.Developed accurate periodic reports with recommendations based on analysis of staffing, accounts, sales, expenses and budget provisions to guide future strategic planning.Simultaneously trained and mentored 60+ new and existing team members on operations, sales, customer service, Compliance (AML/CDD), ethics, leadership and personal development.Spearheaded implementation of compliance regulations, procedures and process improvement initiatives that improved retention rates by 67% and a 90% increase in customer satisfaction indices as reported by KPMG customer survey reports. e-Business/Technology/Project Management RolesCoordinated and oversaw IT related issues resolution, ATM deployment needs assessment and request, Point of Service (POS) deployment, End User training and User Acceptance Tests. Ensured that the 47 branches in the business region achieved 99% uptime on all ATMs and dispensing more than ₦4 billion weekly by rendering reports of delinquencies and following up for improved performances.Effective requirements gathering, testing and implementation of new applications such as Diamond Teller World (DTW), Flexcube 12.1 UBS upgrade (FCUBS), Diamond Integrated Solution Workflow System for account opening in special IT project teams which were all deployed successfully and slashed operating costs by almost 45%. (Diamond Bank Plc).

Supervised 31+ Front Desk Tellers at different times, administered both local and foreign currencies vaults, managed and balanced the transactions of 5 Automated Teller Machines (ATMs) at a time.Mentored, trained and coached more than 70 new and existing team members on Cash Handling Processes and General Banking activities.Deputized the Branch Operations Service Manager while s/he was on other corporate assignments.Processed Form M and duty payments, PAAR issuance, treasury, tax and loan payment in excess of ₦500 million monthly on behalf of government agencies and large corporate customers.Nominated as “Roving” Cash Officer for the Lagos 1 region ensuring dissemination of standardized procedures and culture across several branches (Diamond Bank Plc).

Opened 200+ new accounts monthly and updated different accounts for more than 2,000 customers monthly; documented and managed the account files and updates of more than 5,000 customers.Handled the requests of more than 130 customers daily, immediately resolving 90% of issues regarding requests/enquiries, intra and inter-bank correspondence.Developed and implemented marketing plans for all of the bank's products and services as well as packaging of personal loans and asset financing.Conducted financial analysis of proposed credit requests using credit skills, turnover analysis; credit checks to satisfy objectives of profitability and safety in line with the bank's Risk Assessment Criteria. Organised account files storage spanning 10+ years from acquired Lion Bank in Broad Street branch, Lagos Island; Integration and migration of customer's to Diamond bank Database from Lion Bank.

Adopted and mastered 5+ new e-collection platforms such as PayDirect, Bank Collect, thereby becoming a resource person for each of those applications. Processed and managed inter and intra-branch transfers and foreign cheques to the tune of over ₦100,000,000.00 on customers’ accounts daily; issued Manager's Cheques upon customers instruction; issuance and liquidation of telegraphic transfers. Processed monthly VAT Remittance/WHT Return schedule; performed General Ledger (GL) accounts’ proofing and reconciliation as well as Form M and Custom duty payments processing.Received, paid and posted cash transactions to the tune of ₦45,000,000.00 daily; spearheaded Foreign Currency (FCY), Retail and Corporate Loan and Fixed Deposit Bookings.Migrated the bank’s core banking application to Flexcube UBS 6.6 software and participated in project team for system testing and feedback.

Preparation of students for final year certification examsOrganised the first Inter-Secondary School Volleyball Tournament in the state.