- Identify and initiate business wide manpower planning, ensure skilled human capital in the right numbers to achieve business results. Review staffing numbers to ensure optimal staffing of functions.- Lead the recruitment and selection process by collaborating with the department leads, also drive the talent acquisition initiatives accordingly. Ensure an efficient onboarding and departmental induction for all new joiners in the organization.- Deliver quality HR services to support all… Show more - Identify and initiate business wide manpower planning, ensure skilled human capital in the right numbers to achieve business results. Review staffing numbers to ensure optimal staffing of functions.- Lead the recruitment and selection process by collaborating with the department leads, also drive the talent acquisition initiatives accordingly. Ensure an efficient onboarding and departmental induction for all new joiners in the organization.- Deliver quality HR services to support all the stakeholders, including but not limited to onboarding / offboarding, maintaining of personnel records, salary disbursement, insurance renewal, transfer etc.- Prepare and conduct timely training sessions, job shadowing and skill development programs. Compile training feedback and analysis for future company use.- Review and monitor key HR metrics for the business to understand the efficiency of HR policies & processes and take corrective actions, if required.- Assist in planning, implementation and ongoing maintenance of SOPs, labor relations, employee relations, equal employment opportunity, compensation and employee recreational programs.- Oversee the outlet operations and compliance related matters, address business units, outlets or staff regarding any violation of company policies and managerial guidelines.- Overall supervision and guidance to the quarterly performance review process by adhering to the established frameworks and standards.- Institutionalize performance Management philosophy and build a culture of timely Goal Setting, Reviews & Feedback and Salary Increments. Show less

- Develop and support general HR programs including recruitment through interview & sourcing, orientation & training, employment lawcompliance, remuneration & benefits policy, employee relations, performance management, promotions and terminations.- Act as a contact point of HR related services, update HR database with proper and accurate staff informations. Assist in Payroll Managementby providing relevant data and keeping records of absenteeism, insurance, conveyance & travel… Show more - Develop and support general HR programs including recruitment through interview & sourcing, orientation & training, employment lawcompliance, remuneration & benefits policy, employee relations, performance management, promotions and terminations.- Act as a contact point of HR related services, update HR database with proper and accurate staff informations. Assist in Payroll Managementby providing relevant data and keeping records of absenteeism, insurance, conveyance & travel bills etc.- Identify training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers. Design and conduct training programs for new and existing staffs across all the areas of the organization.- Maintain managerial guidelines by preparing, updating, and recommending human resource policies and procedures. Manage all personnel files ensuring up-to-date records of all employees in the company database.- Manage work environment issues, mentoring and motivating employees, mediating complex employee concerns/complaints, Resolve employee grievances and other personnel related issues.- Works closely with the broader regional and global HR team on the ongoing administration and support of key HR programs and initiatives.- Analyze the existing system and process for the betterment of the organizational development, formulating different policies which is pertinent to the business of the organization and compliant to the local laws as and when required. Show less

- Assist in developing and implementing HR policies and procedures in line with company objectives and philosophy and ensure their implementation and administration.- Arrange, conduct & process hiring activities as per company Recruitment & Selection policy. Ensure that a fair recruitment strategy is being followed.- Oversee the compensation & benefit policy and practice, responsible for job evaluation, job leveling, titling, grade categorization, salary administration and benchmarking… Show more - Assist in developing and implementing HR policies and procedures in line with company objectives and philosophy and ensure their implementation and administration.- Arrange, conduct & process hiring activities as per company Recruitment & Selection policy. Ensure that a fair recruitment strategy is being followed.- Oversee the compensation & benefit policy and practice, responsible for job evaluation, job leveling, titling, grade categorization, salary administration and benchmarking processes.- Administer and implement programs to reward individuals appropriately based on their performance level and employment status.- Identify training needs for business units and individual executive coaching needs. Arrange and conduct training programs, provide counseling hours to the employees on regular basis.- Run training need analysis; assist in managing standard training materials, venue, equipments, refreshments and quality trainers.- Ensure timely evaluation of employees as per the employment contract and ensure interim performance evaluation by fixing appropriate position and compensation package.- Monitor absenteeism, labor turnover, complaints and grievances to alert the concerned authority of impending personnel problems so that necessary measures can be taken in time. Show less

- Providing information, services and escalating complains as per external or internal demands and satisfaction. Maintaining and preparing targeted KPI for specific teams on a regular basis and reporting to the authority.- Ensure all changes to customer details are communicated to and implemented by the appropriate departments, participating in special projects to fulfill the management objectives.- Act on Customer concerns in accordance with Customer Support policies, procedures and… Show more - Providing information, services and escalating complains as per external or internal demands and satisfaction. Maintaining and preparing targeted KPI for specific teams on a regular basis and reporting to the authority.- Ensure all changes to customer details are communicated to and implemented by the appropriate departments, participating in special projects to fulfill the management objectives.- Act on Customer concerns in accordance with Customer Support policies, procedures and guidelines. Continuously build and maintain a comprehensive working knowledge of all company related products and services. Show less