David Cox Email & Phone Number

Dublin, County Dublin, Ireland

Ireland

County Dublin, Ireland

Team member within Microsoft's Global Datacenter Operations (GDCO)Key function - Microsoft Cloud Infrastructure and Operations (MCIO)-Remotely perform all logical work for supported sites globally. i.e. ordering, receiving, shipping and asset management of hardware -Provide technical instruction for physical work to be carried out by on site teams. -Provide support to various groups throughout Data Center Operations. i.e site services, deployments-Communicate with… Show more Team member within Microsoft's Global Datacenter Operations (GDCO)Key function - Microsoft Cloud Infrastructure and Operations (MCIO)-Remotely perform all logical work for supported sites globally. i.e. ordering, receiving, shipping and asset management of hardware -Provide technical instruction for physical work to be carried out by on site teams. -Provide support to various groups throughout Data Center Operations. i.e site services, deployments-Communicate with international suppliers regarding shipments, escalations, ETA’s etc.-Carry out data audits and perform data maintenance for supported global sites. Show less

County Dublin, Ireland

Responsible for maintaining Stock levels & Controlling Inventory across multiple Healthcare contracts & ensuring best practice & the highest quality on a daily basis. Also Consulting with the Senior Management & Operations Managers on the current Supply Chain Operarions Processes, helping identify gaps & suggesting new potential streamlined processes.Full GDP (Good Distribution Practice) training completed.

Oracle Emea Limited, Block P5, Eastpoint Business Park, Fairview, Dublin 3, Irel

Team member within Oracle's Worldwide Operations Organization.Supply Chain Operations / EMEA Hardware Fulfillment TeamDaily activities• Daily interaction with our global suppliers ensuring stock availability• Exception management through live backlog reporting to support our EMEA customers• Key support for field on issues / queries & manage KPI's• Guidance & support on change order processes from E2E on our ERP system.Quarterly Activities Key drivers and… Show more Team member within Oracle's Worldwide Operations Organization.Supply Chain Operations / EMEA Hardware Fulfillment TeamDaily activities• Daily interaction with our global suppliers ensuring stock availability• Exception management through live backlog reporting to support our EMEA customers• Key support for field on issues / queries & manage KPI's• Guidance & support on change order processes from E2E on our ERP system.Quarterly Activities Key drivers and coordinators of revenue maximization Optimization, Revenue risk & Communication management Deal submission deadline management & Performance awareness QBRs per sales regionOther Activities Global performance analysis Approved Escalation / Optimization & Process Improvements Project Management CRM for Top Customer Regional Accounts Supplier relationship management & maintenanceAll activities are key enablers to:• Ensure best performance in scheduling & shipment of Oracle premium revenue hardware orders in an efficient, timely & cost effective manner, across EMEA.• Actively utilize the Oracle process tools, RC tools and the Optimization tools to improve the shipment, delivery & performance of oracle Hardware fulfillment KPIs, successfully creating Presentations delivering them by driving the Quarterly Business Reviews with sales Ops, Logistics & Finance.• Resolution of EMEA and Key Customers Escalations, & coordinate a quality driven outcome.• Daily collaborative Interaction with Buyers/Suppliers/Planners, Sales, Global Trade Compliance, Global Logistics, Process Analysts, Order Management & Credit Check team, to ensure best achievements for Customer orders, that meets their needs. • Point of contact for all EMEA Fulfillment & Logistics Backlog escalations and KPI improvements. • Run Optimization each Qtr-end, to maximize Revenue Recognition for all of EMEA Backlog orders.I'm also the groups "Local Crisis Management Team" & "Fire Marshall" rep. Show less

Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland.

Manage our EMEA Partners and the 3PL’s daily requirements, whilst travelling to the EMEA sites for external annual audits, Qtr-end closures or new process reviews or implementations.Drive fulfillment of product successfully to EMEA and APJ Customers and Partners that meets demands with a focus on customer quality. Successful examples: Direct order fulfillment for Dixons, Staples and Epay, and the coordinating of external RMA audits for EMEA customers.Collaborate with global Symantec… Show more Manage our EMEA Partners and the 3PL’s daily requirements, whilst travelling to the EMEA sites for external annual audits, Qtr-end closures or new process reviews or implementations.Drive fulfillment of product successfully to EMEA and APJ Customers and Partners that meets demands with a focus on customer quality. Successful examples: Direct order fulfillment for Dixons, Staples and Epay, and the coordinating of external RMA audits for EMEA customers.Collaborate with global Symantec departments, whilst continually developing a network to help provide solutions and results inside SLA’s that helps business efficiency.Consistently implement new Initiatives by the team, to streamline process improvements. Successful examples: Improved Notifications alerts for Customers, streamlining and using Online Certificates for Non-EU countries and the compiling of a matrix for all product sizes, dimensions, weights and volumes for the numerous Symantec products.Attend, collate & publish internal KPI’s for daily and weekly reporting for business review, and also prepare QBR’s and Annual review presentations for our external 3PL’s and EMEA customers.Interact with sales and customers to problem solve issues and provide an expedited service for both exporting and importing products. Examples: Verisign tokens, software and appliances.Management of departmental processes and documenting work instructions, for quality protocol.Complete system UAT testing on ERP for EMEA, and publish completed material on test scripts. Successful examples: End dating of specific Oracle fields, which reduced system errors. Engaged with our 3PL’s to ship sales orders from both systems, whilst generating the correct paperwork.Daily review of the Sales Order Backlog/Demand, order pick releasing to our 3rd party vendors. Solely responsible for general queries into EMEA Logistics Mailbox. Show less

Baldoyle Ind Estate, Baldoyle, Dublin 13

Nature of the business was “Suppliers to the Hotel and Catering Industry”Core duties were: Responsible for managing the KPI’s for customer’s demands.Focus on company administrative Improvements, and identify any processes for review.Accountable for ensuring that our customers SLA’s were met, and collate data for analysis.Provide a weekly stock check, through cycle counting and monitor each result for discrepancies.Pick and pack customer’s orders, whist arranging… Show more Nature of the business was “Suppliers to the Hotel and Catering Industry”Core duties were: Responsible for managing the KPI’s for customer’s demands.Focus on company administrative Improvements, and identify any processes for review.Accountable for ensuring that our customers SLA’s were met, and collate data for analysis.Provide a weekly stock check, through cycle counting and monitor each result for discrepancies.Pick and pack customer’s orders, whist arranging freight carriers and collection times.Designated leader for attending a yearly presentation In the ‘RDS’ and `responsible for putting together the companies Presentation Stand that went on display, for our Irish based customers, which I successfully done on a yearly basis. Show less

Swords Business Park, Swords, Co. Dublin

Nature of the business was “Freight Forwarding”

Level 6, Certificate In Lean Sigma Yellow Belt, Lean Sigma

Lean Sigma for Service and Operational Productivity Improvement

Level 6, Certificate In First Line Management

First Line Management

Certificate, Child Protection In Sport Awareness

Child Protection in Sport Awareness covered off some important topics outlined below: - General Child Welfare - Child Protection Policies.

Diploma, Psychology, Distinction

Activities and Societies: Successfully completed a course in Psychology and has met all the requirements as designated by the College.

Life Coaching

Activities and Societies: Completing any assignments given & reading up on the required material so as to continue progressing. Life.

Diploma, Diploma In Web Design

Activities and Societies: Learning how to build web pages and learn the HTML code. Web Design

High School, Successfully Passsed Leaving Certificate Exams With 9 Honours

Activities and Societies: I was a member of the debate team that we had In school. Also, I was the Chess Champion each year :) Studied