Bill Black Email & Phone Number

FocusPlanIT professional services help companies meet their objectives by providing experienced Business Management Services. A perspective on business with years of real life experience with business ownership and management.Positioned uniquely with extensive insight to MSP operations, sales and finance. Extensive experience with ConnectWise Manage, Quickbooks and a list of other tools for the IT service industry."You Focus on Your Business, We'll Focus on Getting Things Done."Extensive real world business knowledge of ConnectWise Manage, having worked with hundreds of companies on implementation projects.Over the years, FocusPlanIT, LLC has performed these types of appointments:-ConnectWise Manage Implementation-Business Assessments -Sales and Account Management-Organizational Development & Coaching-Strategic Planning & Execution

I founded Black's Support Services, LLC to provide common sense technical solutions for small to medium businesses. The company grew over the years with professional staff members and a high quality of business sense and client service. Our business model was developed with strategic partnerships in order to provide premier support at an effective, easily managed budget. The business was acquired in 2012.

Madison, In, Us

Responsible for management of Grote Industries network infrastructure at all locations, including Madison, IN, Canada-Waterloo, Canada-Toronto and Monterrey, MexicoManaged staff of System Support Specialists, supporting the network infrastructure and related applications. Implementation and management of Global Support Center. Primary technical team member for the implementation of hardware infrastructure renovation project that involved the installation of multiple hardware and software products.Responsible for network management of Windows network.Maintenance and technical support in house, as well as field sales and remote locations in Mexico and Canada.Responsible for all related hardware and software acquisition and installation, establishing and maintaining vendor relationsSuccessfully led project to mobilize the global sales force, including hardware acquisition, distribution, training and ongoing support.Implemented and managed a staffed 24x7 Support Center program with call group to support calls from all North America locations.Implemented, completed and maintain extensive equipment inventoryDirected implementation of Windows servers and desktop LAN connections for North America operationsDirected Year 2000 inventory audit and compliance for desktop systems