Foka Averil Email & Phone Number

Dubai, Ae

United Arab Emirates

• Good working experience of Communication and workspace management tools: Zoom,Loom, Slack, Click-up, Monday.com Trello, HubSpot, zen desk, monday.com, Google Suite, to ensure work Proficiency and customer satisfaction. • Communicated innovative approaches and procedures that wincreased the efficiency of processes and products to increase our retaining/ managing/ recovering records. • Organize travel arrangements, including booking flights, and transportation. • Provide customer support via email and chat, addressing inquiries and resolving issues promptly.Creative work with writing ,media designs and handling media platforms • Maintains a detailed calendar to coordinate schedules, and appointments, book/set up meetings, with a vicw of time-zone differences, and send prompts and reminders. • Good knowledge of report writing, research, and recommending efficient and industry-related findings. • Performs other administratlve dutles, data management, and support to enhance the smooth running of the business.

United Arab Emirates

• Coordinates outgoing and Incoming client calls for both Internal and external customers to provide hospital, technical and other needed support; while keeping tabs on clients" needs, actvities, and expectation to ensure satisfaction for client retention. • Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all oustomer service expectations.• Contribute to the development of customer service policies and procedures to enhance overall service quality.• live chat with customers to help them with Inquiries, problem-solving and troubleshooting.

Yaoundé, Centre, Cameroon

• Handled high-volume customer inquiries and complaints with professionalism and efficiency.• Processed orders, returns, and exchanges, ensuring accuracy and customer satisfaction.• Conslstently recognized for the quallly and timeliness of reports, attentian to detall, exemplary customer service delivery, and team-player attltude.• Conducted follow-up calls to ensure customer issues were resolved satisfactorily.• Participated in team meetings to discuss performance metrics and areas for improvement.

Yaoundé, Centre, Cameroon

• Provided administrative support to senior management, including managing calendars, coordinating meetings, monthly payment slips and preparing documents.• Handled confidential information with discretion and ensured data privacy.• Assisted with the organization of company events, including scheduling, logistics, and communication.• Managed office supplies inventory and placed orders as needed.• Developed and implemented filing systems, improving document retrieval efficiency.