• Participated in discussions and presenting projects report to leadership, recommending changes and ideas• Managed invoicing and payments process by sending invoices, tracking payments, and tracking balances• Responsible for organizing and motivating a project team• Ensured that prior to releasing final payable to subcontractors that all close out documents were in order.• Developed concepts based on given criteria from clients achieving 99% client satisfaction• Ensured end to end customer satisfaction

• Identifying and processing billing adjustments in a timely manner using billing software• Review codes and claims to ensure they are accurate and represent the level of care provided—no more, no less.• Communicate with the head of departments, coders, and insurance companies to work out any discrepancies or disagreements.• Profounding solutions to denied claims by insurance companies and follow up by filing an appeal for reconsideration.• Reconcile accounts payable transactions to ensure accurate up-to-date vendor account balances• Established monthly payment cycles to ensure checks are deposited in vendors' accounts in time • Code and enter invoices into the accounting system, ensuring correct account coding and proper allocation of expenses• Match invoices with purchase orders, contracts or receiving documents to ensure consistency and accuracy.• Managed end-to-end billing process with insurance companies, including referrals, pre-authorizations, denials, appeals, invoicing, and medical database management• Tracked and recorded outstanding payments and aging, maintain billing software as required• Manage payroll workload to meet operational requirement. Ensure all payrolls are processed in accurate, compliant and timely manner.• Worked with management to resolve issues and discrepancies in the billing and payroll processes.• Executed payroll process by calculating employee level pay, bonuses, commissions, child support and garnishments• Process payroll for employees accurately and on time• Ensure compliance with all applicable laws and regulations• Maintain accurate up-to-date payroll records• Respond to employees’ inquiries regarding payroll matters

• Improved the operational systems, processes, and policies in support of the organization’s strategy• Experience working with cross-functional development teams (QA, Developers, Designers, Legal, Marketing etc.) to execute roadmap and bring new functionalities to the product.• Responsible for establishing Scrum practices, rules and ensures the process is followed• Facilitate Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective Meetings• Coordinates with the Product Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog; creates and documents acceptance criteria, estimation and prioritization on product releases.• Identify and remove impediments for Scrum team and leads the teams’ efforts towards continuous improvements• Developed a successful flow with the Scrum team that promoted collaboration, shorter feedback loop, minimized dependencies, improving completion ratio, customer satisfaction and team dynamic• Analyzed business processed to identify functional gaps and points of external integration• Embrace, coach and evangelize Agile values and principles• Conducted user interviews to gather and understand different stakeholder’ perspective; identified Business opportunities and Business goals• Undertook process improvement projects in management reporting, information flow and management, business process and organization planning• Build team cohesion; foster open and honest team communication• Managed and tracked project using JIRA

 Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures Establishing clearly defined quality methods for staff to apply. Identifying relevant quality-related training needs and delivering training. Examines adherence to procedures and specifications during service activities – Process Audit Design, development and implementation of Contact Centre and Training Quality Management Systems Ensuring tests and procedures are properly understood, carried out and evaluated. To determine and document any areas that may need improvement. Ensure that all business procedures and training are consistent with all departmental and organizational objectives and customer requirements. Provide and ensure the best customer service ethics. Supervise customer /Performance management.  Ensure all Contact Center customers’ requirements are met. Analyze and document necessary changes.

 Identify & resolve customer queries on products, service and network-related issues. Effective and timely resolution of customers queries Following through on customer queries ensuring prompt resolution and feedback Up selling of special projects and promotions to existing and new customers Enlighten and educate customers on new products and initiatives. Participate in team initiatives and activities. Attend team meetings and other call centre specific initiatives

Web designing/ developerUpdating websiteContents development for sites