Folakemi Ariyo Email and Phone Number

- Leading the programmatic work for post-purchase, I achieved a 25% increase in side sheet coverage for the top 70% of ASINs.- Collaborated with cross-functional teams to create 30% more post-purchasetroubleshooting videos and enhanced customers' overall shopping experience at Amazon.- Collaborated with brand specialists and successfully reduced concessions at Amazon by 15% through complete product documentationfor all ASINs.- Contributed to a 10% reduction in search irrelevances on the Amazon website throughcollaboration with other teams.

- Promoted the bank’s brand and unique product offerings through personalized customer service while also managing multiple clientsand stakeholders.- Resolved concerns with products and services which helped with the retention of customers and drove sales by 5% in 3 months.- Leveraged all available resources to investigate and resolve issues promptly, maintaining high effectiveness and timeliness in customer issue resolution.- Collaborated with the service and product development team to relay customer feedback, resulting in a 15% improvement in productusability.

- Greeted and assisted visitors, parents, and students promptly, ensuring a positive first impression.- Managed incoming calls, emails, and messages efficiently, directing inquiries to appropriate staff members.- Enforced security protocols to safeguard students, staff, and school property, contributing to a 100% incident-free safety record duringtenure.- Achieved a 95% satisfaction rate from parents and visitors regarding front desk services, as measured by feedback surveys.- Provided administrative support to staff and management, including data entry, filing, and maintaining records.- Assisted in organizing school events and functions, ensuring smooth coordination and participation, leading to a 95% satisfaction rateamong attendees.- Managed inventory and ordering of office and school supplies, reducing expenses by 15% through efficient procurement practices.

- Started as an intern and grew to take up higher responsibilities. Demonstrated strong organizational and time management skills while delivering projects on time and efficiently to complete all tasks within deadlines- Supported the leadership of the radio station with the day-to-day operations, working efficiently and productively with all team members.

- Functioned as Secretary of the Nigerian Institute of Public Relations and was responsible for planning and organizing the institute's monthly meetings.I also managed, prioritized, and adeptly resolved multiple tasks related to the institute's projects and led the Institute’s publicity project which scaled up membership subscription by nearly 50%.