Folakemi Arogundade Email & Phone Number

Lagos State, Nigeria

• Provide high-level administrative support to the Executive Director, managing a complex and ever-changing calendar, prioritizing appointments, and ensuring optimal time management.• Coordinate all travel logistics, including flights, accommodation, ground transportation, and itineraries for domestic and international travel, while ensuring all details are aligned with business goals.• Serve as the key point of contact for internal teams, external stakeholders, and board members, ensuring smooth and timely communication on behalf of the Executive Director.• Prepare, proofread, and edit confidential reports, board meeting minutes, and high-level presentations for executive meetings and external engagements.• Manage special projects, including event planning and coordination of large-scale conferences, workshops, and leadership team retreats.• Anticipate the needs of the Executive Director by proactively identifying opportunities to streamline workflows and minimize disruptions.• Handle highly confidential information with discretion, ensuring compliance with company policies and maintaining trust within the executive office.• Facilitate smooth board relations by coordinating meeting schedules, distributing materials, and providing administrative support during board meetings.

Lagos, Nigeria

• Greet and welcome clients, ensuring a professional and friendly first impression.• Answer, screen, and direct phone calls and emails, addressing inquiries regarding property listings, pricing, and availability.• Provide detailed information on available properties, promotions, and services, ensuring client needs are met.• Handle client feedback, resolve complaints, and escalate issues to relevant departments for swift resolution.• Maintain an organized reception area and manage day-to-day front desk operations, including booking appointments and scheduling meetings.• Prepare and manage correspondence, reports, and client documentation (e.g., property contracts, client records).

Ikeja, Lagos, Nigeria

• Evaluating credit worthiness by processing loan applications and documentation within specified limits• Managed a portfolio of delinquent loans, ensuring timely recovery through direct contact with clients.• Contacted clients via phone, email, and field visits to discuss repayment plans and negotiate settlements.• Utilized effective negotiation skills to recover overdue payments while maintaining positive client relationships

Lagos, Nigeria

• Handled inbound and outbound calls to provide information, support, and solutions to customers regarding service and inquiries.• Verified customer data by cross-referencing information across internal databases, ensuring accuracy and compliance with laid down policies.• Resolved customer issues and complaints in a timely and professional manner, escalating complex cases to supervisors when necessary.• Maintained a high level of accuracy in data entry and customer information verification, helping to reduce errors in customer records.• Tracked customer feedback and communicated common concerns to management to improve service and address recurring problems.

Lagos, Nigeria

● • Coordinated the arrival and departure formalities for VIPs, diplomats, and high-profile guests, ensuring compliance with airport regulations and international protocol standards.• Managed and expedited immigration, customs, and security clearance processes for high-ranking officials and special guests, maintaining discretion and professionalism at all times.• Provided personalized assistance to VIP travelers, including baggage handling, escorting, and fast-tracking boarding and disembarkation procedures.• Assisted in the preparation of VIP lounges, ensuring that all guests' needs were met, including refreshments, seating arrangements, and special requests.• Maintained confidentiality and diplomatic sensitivity when handling the travel arrangements and preferences of dignitaries and government officials

Lagos, Nigeria

Lagos, Nigeria

● Supporting customers daily to ensure satisfaction and retention in the course of carrying out my responsibility.● Providing quality responses to customer contacts in person, email and live chats. ● Dealing with escalated complaints and enquiries daily efficiently and effectively.● Professionally handling irate customers and ensuring excellent customer satisfaction.● Manage upset customers, conflicts and challenging situations.

Lagos, Nigeria

• Assisted reporters and editors in gathering information, conducting research, and verifying facts for news stories• Shadowed experienced journalists, gaining hands-on experience in journalistic best practices, ethical standards, and deadlines.• Attended editorial meetings, contributed ideas for news stories, and supported the editorial team in day-to-day operations• Monitored news wires and social media platforms to stay updated on breaking news and developing stories