Responsible for managing the company's overall operations. Also, delegates and directs agendas drives profitability, manages company organizational structure, strategy, and communicates with the board.

• Oversees all Human Resources and personnel issues. • Reviews all processes in place for the employee benefits program and payroll and makes recommendations to save costs. • Responsible for the recruitment and selection of employees based on the applicant’s credentials and qualifications including training and licensure. • Coordinates an orientation program for all new employees, including an introduction to the organization, staff, and employee rules and responsibilities. • Certifies that all employees receive ongoing education, including in-services, training, and other activities to maintain and improve staff competence. • Ensures that all employees meet their required mandatory training, keeps records of in-services, and files employees' certificates of attendance in the employee personnel folder. • Guarantees that all employees are meeting the performance expectations stated in his/her job descriptions by collaborating with the supervisors. • Confirms that all employees are in compliance with the mandatory requirements for employment. • Maintains strict professional ethics, confidentiality, and privacy of the patient and/or family members. • Participates in personnel policy revisions. • Perform ad-hoc projects as required.

Manage relationships with vendors, multi-site facilities, unions, call center, payroll and Human Resources Management System (HRIS) to evalute, clarify and resolve administrative and eligibility discrepancies. Promoted from Benefits Analyst.Assist and oversee retirement vendor relationship, participating in bi-weekly vendor calls, day to day vendors inquires and project specific issues, ensuring vendors support company initiatives and adhere to their service level agreements. COMPLIANCE, ADMINISTRATION AND COMMUNICATIONS.•Resolve employee cases pertaining to eligibility and claims, and provide appropriate counseling with respect to plan provisions and procedures to employees for all applicable programs as needed.•Execute monthly trust reconciliation, reviews, validates payroll contributions to vendor on a quarterly basis.•Liaise with management and legal counsel on sensitive matters such as QDRO’s.•Coordinated and updated union information with HRMS and payroll teams to ensure contract compliance.•Ensured all controls are adhered to Sarbanes Oxley (SOX).AUDIT AND REPORTING •Provides support for accurate and timely completion of all required reporting documents including Form 5500 and 11k filings; reconciliation of retirement record keeper census, actuary census and payroll data.•Manage annual process to ensure all mandatory mailings and disclosures are mailed and filed e.g. 5500’s, SARs, PPA Notices.401k AND PENSION PLANS•Conduct weekly audit for 401(k), reconciliations and process funds for vendors for over 18,000 employees and quarterly funding of defined benefit plans. •Update and interpret 401(k) summary plan descriptions (SPD). COMPENSATION•Administer deferred compensation, Savings Restoration Plan (SRP) and Employee Stock Purchase Plan (ESPP). Provided funding for biweekly deferred compensation, weekly for SRP, and monthly for ESPP.•Liaison with executives in managing the payments for deferred compensation and Savings Restoration plans.

•Collaborated with health insurance carriers to review and resolve employees’ benefits and claims inquiries.•Analyzed and determined employees and retirees’ benefits based on company guideline.•Administered medical, dental, vision and prescription plans for union and non-union employees. •Performed analytical tasks in health and welfare benefits for union and non-union employees.•Managed relationships with various health plan carriers to evaluate, clarify and resolve administrative and eligibility issues. •Sole benefits contact and representative for the Amalgamated Transit Union 726 and 1056 member Union. •Updated and interpreted health & welfare summary plan descriptions. •Administered the Annual Open Enrollment process, made sure employees were in the correct plans and corrected any discrepancies.•Liaised with life insurance companies to effect death benefits payout to active and retired members’ beneficiaries.

•Researched and resolved issues of discrepancies in employees’ pension benefits.•Determined eligibility and calculated supplemental pension and Medicare Part B reimbursements for eligible retirees and dependents.•Administered short term/long term disabilities and leave of absence.•Communicated with vested employees and retirees, updating participant information as necessary.•Conducted new hire orientations providing information on retirement/pension benefits.