Folana Calhoun is a Call Center Lead/Guest Relations Administrative Clerk at Six Flags Discovery Kingdom & Hurricane Harbor Concord.
Six Flags Discovery Kingdom & Hurricane Harbor Concord
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Call Center Lead/Guest RelationsSix Flags Discovery Kingdom & Hurricane Harbor Concord May 2015 - PresentVallejo, CaProvide superior customer service to our guest, manage guest memberships & accounts via automated/in park Ability to navigate between various software and mainframe systems on a personal computer with an established operating system. Excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills Demonstrated ability to use various computer applications (MS Office, Word, Excel) and common office equipment (fax/copier/pc/etc.) required.Cashier duties as dictatedCall center duties as dictated, Data entry of all guest request & their concerns/comments Accompany guest on VIP tours of the theme park Ticket purchases as well as refunds, processing of donation throughout our theme parks
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Crossmark IncCrossmark Inc. Aug 2012 - Nov 2014Antioch, CaEnhance customers' shopping experience improve speed- to-shelf on new items Managing resets per plan o gram & schematics through a coordinated approach by leveraging our resources (people processes & technology) to provide better visibility measures and results Superior customer service effective merchandising of new items marketing program execution & promotion compliance Building retail brands through lifestyle management consumer trend & category analytics & in store execution -
Receptionist/Patient Care Representative/Pharmacy Clerk/EvsAustin Health Center Of Cook County Apr 2007 - Jan 2010Chicago, IlGreet all guests & visitors that arrive @ our clinic as well as through telephonic systems Verifies insurance eligibility & authorization for clients Data coordination & clerical support Maintain Excel & Word documents Creates PowerPoint presentations for pharmacy management Enters data into system for TARS/CDF Provide administrative support, schedule all patients for return appointments on patient scheduling system Check eligibility & collect all patient co-payments post information of both within system daily Pull & file all medical records at the beginning & or end of each day Extracts clinical data from medical records & answers insurance inquires, acts as primary source for clients staff & practice physician Packages & sells fill prescriptions Performs other related duties as assigned Medical Records experience. Experience with multi-line phone system as well as pharmaceutical merchandise Clerical duties as dictated per supervisor Medical Terminology Provide a clean environment for hospital operationsUse cleaning equipment provided in order to complete sanitary taskDetail cleaning to protect from harmful bacteria in operating areasComply with prescribed safety procedures or federal laws regulating waste disposal methods.Operate machines or equipment to remove, package, store, or transport loads of waste materials
Folana Calhoun Education Details
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Medical Terminology
Frequently Asked Questions about Folana Calhoun
What company does Folana Calhoun work for?
Folana Calhoun works for Six Flags Discovery Kingdom & Hurricane Harbor Concord
What is Folana Calhoun's role at the current company?
Folana Calhoun's current role is Call Center Lead/Guest Relations Administrative Clerk.
What schools did Folana Calhoun attend?
Folana Calhoun attended Napa Valley College.
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