Folarin Odunayo Email and Phone Number
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Experienced Customer Success Manager with a strong background in retail banking, wealth management, and e-commerce consulting. Skilled in building client relationships and driving strategic business outcomes through innovative solutions and tailored account plans. Proven track record in increasing client retention and satisfaction by optimizing operations and showcasing new features. Eager to leverage expertise to enhance customer success and revenue growth.As a Customer Success Manager, Folarin drives strategic business outcomes by helping clients navigate platform challenges and deliver innovative solutions that boost revenue growth. He develops tailored account plans, focusing on actionable adoption strategies that deepen loyalty and increase client retention. Folarin excels in collaborating with stakeholders to optimize operations, while showcasing new features that enhance client satisfaction.In his role as a Talent & Business Manager, Folarin empowers creatives to master their finances and secure their futures through sound financial planning. He represents clients in negotiations, crafts effective release strategies, and produces live entertainment events, ensuring a strong business foundation for creative professionals.Folarin holds a Bachelor’s degree in Economics from Carleton University, where he served as President of the student’s union and as a student representative on the university’s Board of Governors. In 2021, he earned a Master’s degree in Management, Innovation, and Entrepreneurship from Queen’s University’s Smith School of Business, where his team placed 3rd in the regional finals of the Venture Capital Investment Competition.
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Key Account Manager, North AmericaSesammToronto, On, Ca -
Business ManagerAye Aye Music Jul 2023 - Jul 2024Toronto, Ontario, CanadaIn my role as a Business Manager with Aye Aye Music, I provide tailored financial services to music industry professionals. AAM Artists receive insightful reports into day-to-day business activities, tour profitability, royalty payments and management expenses, all designed to improve artist knowledge and confidence about the financial side of the business.Artists I collaborate with:- TALK- Lady Donli- Bambii -
Client ExperienceWealthsimple Feb 2024 - May 2024Toronto, Ontario, CanadaI work closely with every part of Wealthsimple, learning the intricacies of how webuild products, invest clients' money, and most importantly keep clients happy through direct engagement.-> Deliver an amazing client experience using investment, personal finance and stock trading knowledge to explain concepts in a simple and accessible way.-> A key part of monitoring, facilitating and improving operational processes and working withour back-office to deliver exceptional… Show more I work closely with every part of Wealthsimple, learning the intricacies of how webuild products, invest clients' money, and most importantly keep clients happy through direct engagement.-> Deliver an amazing client experience using investment, personal finance and stock trading knowledge to explain concepts in a simple and accessible way.-> A key part of monitoring, facilitating and improving operational processes and working withour back-office to deliver exceptional service to clients. Show less -
Merchant Success Manager / Customer Success ManagerShopify May 2022 - May 2023Toronto, Ontario, CanadaAs the primary relationship manager for Shopify Plus merchants, my role involved elevating the merchant experience to help these high-growth, high-volume companies achieve their business goals and revenue targets on Shopify. Shopify Plus Merchants within my portfolio generated between $4-$12 million in gross merchandise revenue annually 💰In this role, I worked to:✓ Develop strong relationships with key contacts and help with long-term solutions to their biggest roadblocks… Show more As the primary relationship manager for Shopify Plus merchants, my role involved elevating the merchant experience to help these high-growth, high-volume companies achieve their business goals and revenue targets on Shopify. Shopify Plus Merchants within my portfolio generated between $4-$12 million in gross merchandise revenue annually 💰In this role, I worked to:✓ Develop strong relationships with key contacts and help with long-term solutions to their biggest roadblocks with the platform.✓ Own elements of the discovery process including leading calls, identifying growth opportunities, and recommending best ways to utilize the Shopify platform.✓ Lead, manage & execute merchant E-commerce projects from project sign off to completion.✓ Oversee multiple complex projects with concurrent deadlines through effective account management and leadership.✓ Collaborate with internal Shopify teams to fulfill merchant needs & technical requests. Being a successful relationship manager required understanding your position as a partner in commerce and consistently developing domain knowledge in vital subject areas required for success. These included learning about the best eCommerce practices, industry trends, API support, ERP integrations, advice on social commerce strategies, conducting effective site audits, insight into digital marketing, Google Adwords, Facebook ads, conversion marketing techniques and much more. Show less -
Account Executive And Financial Advisor, Imperial ServiceCibc May 2018 - Jan 2021Toronto, Ontario, CanadaCIBC Imperial Service provides comprehensive financial planning and banking service to high value clients. Total assets under management, ~$62million. ➤ Designed and executed lead generation strategy to improve an underperforming portfolio growing assets under management by 48%.➤ Coached clients in building financial management habits and designed comprehensive financial solutions leading to outcomes exceeding 115% of total gross credit sales, personal and business lending.➤ Build… Show more CIBC Imperial Service provides comprehensive financial planning and banking service to high value clients. Total assets under management, ~$62million. ➤ Designed and executed lead generation strategy to improve an underperforming portfolio growing assets under management by 48%.➤ Coached clients in building financial management habits and designed comprehensive financial solutions leading to outcomes exceeding 115% of total gross credit sales, personal and business lending.➤ Build partnerships across bank channels in private banking, commercial lending and investment specialists to enhance client experiences and drive business growth, partnerships led to additional $1.5M in sales. Show less -
Senior Financial Services RepresentativeCibc May 2017 - May 2018Yonge And Eglinton Banking Centre -
Financial Services RepresentativeCibc Sep 2016 - Jan 2018Yonge & Eglinton Banking Centre -
Executive DirectorYawa Jul 2018 - Dec 2020Toronto, Ontario, CanadaYAWA is an entertainment and media company operating in Toronto, Ontario. YAWA published an online digital magazine, “YAWA Magazine” and has developed multiple media, most notably, “Two Takes and a Pod” and "Uncomfortable Conversations"☛ Created and implemented content development strategies for digital publication which led to increased audience reach.☛ Lead editorial team of 4 in planning and executing content and marketing strategy, growing viewership by 250% year over year… Show more YAWA is an entertainment and media company operating in Toronto, Ontario. YAWA published an online digital magazine, “YAWA Magazine” and has developed multiple media, most notably, “Two Takes and a Pod” and "Uncomfortable Conversations"☛ Created and implemented content development strategies for digital publication which led to increased audience reach.☛ Lead editorial team of 4 in planning and executing content and marketing strategy, growing viewership by 250% year over year across all channels, web and social media for YAWA! Magazine.☛ Spearheading up to 5 concurrent content development projects with full accountability for storytelling, media production, marketing, distribution plans and timelines to deliver annual growth of 50% on YAWA Media content development plan. Show less
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Customer Service RepresentativeTd Oct 2015 - Sep 2016Ottawa, Ontario, Canada• Successfully promote and sell a wide range of financial products, services and solutions, hitting over 150% of goals and targets set in consecutive quarters. • Identify and assess financial advice opportunities and provide tailored solutions to TD Canada Trust clients. With over 25 referrals generated per quarter, with a close ratio of 70%.• Engage with clients on a day-to-day basis, looking to build and maintain effective relationships that lead to future sales. -
PresidentCarleton University Students' Association, Inc. May 2014 - Apr 2015Ottawa, Ontario, Canada. -
Vice President Of Finance & Chief Financial OfficerCarleton University Students' Association, Inc. May 2013 - Apr 2014Ottawa
Folarin Odunayo Skills
Folarin Odunayo Education Details
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Master Of Management Innovation & Entrepreneurship -
Economics - Financial
Frequently Asked Questions about Folarin Odunayo
What company does Folarin Odunayo work for?
Folarin Odunayo works for Sesamm
What is Folarin Odunayo's role at the current company?
Folarin Odunayo's current role is Key Account Manager, North America.
What is Folarin Odunayo's email address?
Folarin Odunayo's email address is vp****@****line.ca
What schools did Folarin Odunayo attend?
Folarin Odunayo attended Smith School Of Business At Queen's University, Carleton University.
What are some of Folarin Odunayo's interests?
Folarin Odunayo has interest in Formation.
What skills is Folarin Odunayo known for?
Folarin Odunayo has skills like Management, Team Leadership, Policy, Student Leadership, Student Engagement, Student Counseling, Student Development, Event Management, Event Planning, Organizational Effectiveness, Financial Analysis, Leadership.
Who are Folarin Odunayo's colleagues?
Folarin Odunayo's colleagues are Pierre Deyries, Nicolas Forté, Laura Beladjouz, Hakim Diouane, Sakina Ouisrani, Mohamed Nadhir Mghirbi, Amal Garci.
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