Developed and implemented social media strategies, increasing brand awarenessManaged and grew social media accounts on Facebook and InstagramCreated engaging content, posts, stories, and videos, leading increase in engagementMonitored social media trends and competitor activities to stay ahead in the marketAnalyzed social media performance using analytics tools to inform strategy adjustmentsEngaged with the online community to build relationships and manage brand reputation

Developed and executed email marketing strategies, increasing conversion rates Managed planning, execution, and reporting of email campaigns.Created personalized email journeys, improving open and click-through rates Collaborated with CRM team for seamless lead journey and customer onboardingImplemented a "test and learn" framework to optimize email performance.Maintained documentation of email procedures and training materials.

- Research customer needs and current trends- Creating engaging text, image and video content- Designing posts to sustain readers’ curiosity and creating buzz around new products- Report online reviews and feedback from consumers- Develop an optimal posting schedule, considering web traffic and customer engagement metrics- Create new ideas promotions and campaigns to attract prospective customers

-Process fleet database changes and duplicate material requests -Update and audit client profiles while managing all third-party vendor communications -Investigate and provide resolution to client issues, log all inquiries, summaries of issue and resolution-Provide regular status updates on open items with clients-Develop client relationships

-Coordinate vendor appointments to discover new innovative products for client award programs using market research -Present deadline driven product presentations using Keynote and PowerPoint -Assist with the creation and promotion of digital content for Facebook and Instagram to drive in potential new client sales -Assemble changes to all E-commerce stores by adding products, images, and descriptions -Analyze and review statistical data performance within ads and campaigns

-Liaison for Marketing and Player Development to ensure the successful operation of the VIP Lounge and high limit gaming areas-Collaborate with the marketing department to assist with the planning and execution of all events determined by analyzing the customer needs and wants utilizing customer surveys -Extend complimentary comps in accordance with the property comp matrix-Assist the Player Development Executives in providing outstanding service to guests-Assist the Player Development Executives by scouting potential high roller patrons and using metrics to analyze active player patterns

-Provide efficient sales support to existing and new customers-Develop wireless technology class lessons to help develop customers knowledge of all products -Strategically use active engagement tactics to increase technology classes by 42% within 6 months-Strategically use active engagement tactics to Increase accessory product revenue by 60% within 6 months-Develop and monitor action plans for daily and monthly sales goals