Fond Nee L. Email and Phone Number
Experienced in Financial Services and Insurance industry, with a demonstrated history being the role of Product Owner with track record of developing 3 first in the market products/ services as well as leading partnership deals with leading automotive players in Malaysia. Skilled in leading cross functional teams, competent in program and project management, revenue uplift tracking, middle to long term strategic planning, organizing sales conventions, internal sales channels’ campaign implementation and monitoring, quality assurance as well as customer care for financial services industry. Detailed oriented and resourceful professional with proven track record working in fast paced environment coupled with career exposure in agile methodology.
Etiqa Insurance And Takaful
View- Website:
- etiqa.com.my
- Employees:
- 3178
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Vp And Senior Program Manager, Ev Product OwnerEtiqa Insurance And TakafulKuala Lumpur, My
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Vp/ Senior Program Manager, Ev Product OwnerEtiqa Insurance And Takaful Apr 2023 - PresentMalaysiaManaging product, partnership and portfolio for Electric Vehicle as well as program management for key strategic initiatives in Etiqa Malaysia/ Singapore. Demonstrated history being the role of Product Owner with track record of developing 3 first in the market products/ services as well as leading partnership deals with leading EV automotive players in Malaysia. Skilled in leading cross functional teams, competent in program and project management, revenue uplift tracking, middle to long term strategic planning, quality assurance as well as customer care.
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Program ManagerEtiqa Insurance And Takaful Jan 2018 - Mar 2023i) Lead and manage various strategy projects and programs under Etiqa Group.ii) Product Owner for electric vehicle, leading expansion of Etiqa’s footprint in green mobility. iii) Scrum Master for various initiatives under Bancassurance, e-Channel and life/ family agency channels.iv) Program Manager for e-Channel’s Malaysia and Singapore from 2020-2022.v) Program Manager for Banca Malaysia from 2018-2019.vi) Monitor the achievement of strategic program’s revenue uplift from Malaysia and Singapore.vii) Collaborate with e-Channel on strategy setting for M25 and development of leading indicators to track and measure strategy projects/ programs.
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Manager Change Portfolio ManagementHsbc Feb 2013 - Nov 2017Malaysiai) Project Manager for regulatory projects (FATCA, CRS, PDPA) of Retail Banking and Wealth Management (RBWM) department. ii) Gap analysis and localization of regulatory processes into existing products and services. iii) Conduct regular trainings as well as assume role of Subject Matter Expert for FATCA and CRS. iv) Manage software delivery order book for RBWM. -
Sales And Distribution Support Manager- Rewards And CommunicationsHsbc Jan 2009 - Feb 2013Malaysiai) Plan and execute annual and quarterly branch and sales staff campaigns.ii) Manage business plans to ensure optimized results and cost. iii) Plan and manage annual sales conventions, branch management workshops and recognition events.iv) Communicate regular campaign updates to sales networks. v) Work with head of divisions, regional sales managers and direct sales managers to address queries and determine commitment to current and future plans.
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Assistant Manager, Customer Proposition Hsbc Amanah TakafulHsbc May 2007 - Dec 2008Malaysia1) Sales channel support to all channels in particular HSBC Bank, strategic partners and third-party providers.2) Work closely with the product development, operations, training and development, sales quality, marketing and compliance team in ensuring a consistent and standard customer experience level 3) Developed sales quality assurance programs for the various distribution channels
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Team Sales Manager, Direct Sales Team- Cards And PilHsbc Jun 2006 - Apr 2007Malaysia1) Experience leading a team to achieve departmental sales target, this is inclusive of planning and organizing team’s sales strategies 2) Sourcing, recruitment and interviewing staff
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Staff OfficerHsbc Jun 2004 - May 2006Malaysia1) Monitoring and managing the performance of service vendor/ supplies in delivering the goods/ service to the requirement of the company2) Managing the efficient operation of the administration business of the department by providing efficient and effective administration and purchasing services 3) Contributing to the department’s office expenses control by checking the accuracy of all office expense invoices and allocation cost to relevant cost-center4) Ensuring compliance with all procedural guidelines, rules and regulations set by local compliance office 5) Updating the management on the recruitment statistics employment and attrition 6) Ensuring that the department is complying to all audit requirements
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Senior Executive, Sales And ServiceHong Leong Bank Berhad Jan 2002 - Mar 2004Malaysia1) Providing Customer Care trainings 2) Managing a group of 7 tellers3) Ensuring excellent delivery of customer services to customers 4) Performing operational functions of cash management, current account, savings account and fixed deposit 5) Heading the Quality & Productivity Program in the branch -
Customer Service ExecutivePrudential Assurance Malaysia Berhad Mar 2001 - Dec 2001Malaysia1) Handling enquiries from customers on company products and services2) Identifying solutions to resolve service issues of customers
Fond Nee L. Education Details
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Master Of Business Administration - Mba -
Bachelors Of Economics
Frequently Asked Questions about Fond Nee L.
What company does Fond Nee L. work for?
Fond Nee L. works for Etiqa Insurance And Takaful
What is Fond Nee L.'s role at the current company?
Fond Nee L.'s current role is VP and Senior Program Manager, EV Product Owner.
What schools did Fond Nee L. attend?
Fond Nee L. attended University Of The Sunshine Coast, Universiti Utara Malaysia.
Who are Fond Nee L.'s colleagues?
Fond Nee L.'s colleagues are Siti Aisyah Naser, Aainaa Kamila Baharuddin, Fia, Syida Aziz, Low Kim Hua Low, Adibah Hashim, Sher Ling Lim, James Tan.
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