• Provide financial, administrative and clerical services.• Work with the Sales Managers in validating sales and appropriate daily processing charges.• Reconciling expenses.• Perform month-end sales accruals and reconciliations.• Coordinate with internal and external auditors to complete financial audit.• Receive and verify invoices and requisitions for goods and services.• Prepare, verify, and process invoices.• Submit invoices for payment.• Maintain listing of accounts receivable and payable.• Maintain the general ledger.• Maintain updated vendor files and file numbers.• Provide administrative support in order to ensure effective and efficient office operations.• Maintain inventory files.• Monitor and order office supplies.• Prepare purchase orders.

Technical Support RepresentativeNov 2014 to Aug 2015CosmoLex, North Brunswick, NJ• Provide telephone and email support to our existing client base.• Assist the Technical Manager in managing support tickets submitted by clients.• Log, track and update errors in Jira, reaching out to clients when they are remedied.• Use remote-access software tools to install CosmoLex for new clients.• Learn how to use CosmoLex and its new features as they are released.• Be a resource to our client consultant team so they can be productive in the field.• Identify areas we can improve our processes for both our consultants and clients.• Build rapport and elicit problem details from help desk customers.• Work with a programming team to identify, gather requirements for solutions.• Apply diagnostic utilities to aid in troubleshooting.• Identify and learn appropriate software and hardware used and supported by the organization.• Test fixes to ensure problem has been adequately resolved.• Perform post-resolution follow-ups to help requests.• Develop knowledge base articles for end users which are viewed the company website.• Perform related duties consistent with the scope and intent of the position.• Direct technical presales experience architecting customer solutions.• Providing demo and training on the software over web-meetings to new prospects.• Continue to enhance product knowledge and stay current with product changes.• Follow up with customers to gain feedback about the resolution process.• Perform basic office management skills.• Commitment to professional customer service.

BluePrint Technologies is dynamic business communications company providing the most reliable and feature-rich telecommunication technologies and business telecom products, services including VOIP for Business, Unified Communications, Data Networking, Voice Mail, and Video Conferencing & Web Conferencing.• Demonstrated knowledge of PC operating systems, networking architecture, hardware and peripheral device configurations and connectivity methods.• Ability to use the core products in the MS Office Suite.• Ability to identify basic components of data and voice networks.• Excellent analytical, problem-solving, customer service and communication (written and verbal) skills.• Basic knowledge of Internet browsers, remote access / communication packages.• Strong background in use of Help Desk tools, processes, procedures, and environment, including call tracking software (Service Manager).• Proven ability to write clear and concise problem descriptions.• Strong technical understanding of products supported by the client.• Providing technical support for the Mitel 5000 & 3300 digital phone systems.• Issue license codes to new and existing customers.• Strong ability to work through complex problems and provide efficient and effective solutions.

• Consult with University faculty, researchers, staff and students on the availability and use of campus information technology. • Knowledge of Help Desk Best Practices and attainment of certification from appropriate Help Desk Institutes.• Active Directory password changes and set-up email.• Installed Malware Bytes & Super Anti Spyware & Symantec Endpoint software.• Installing, imaging, computer maintenance and troubleshooting.• Special projects as assigned by the IT Manager (Equipment Inventory & Asset Management).

• Responsible for providing general technical support over the telephone to over 2000 staff in 21 different locations.• Performs maintenance/upgrades.• Support for MS Office Suite applications.• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.• Supports Audio Visual Equipment• Receive, log and manage IT support requests and ensure timely completion of help desk tickets to meet service needs.• Use basic Active Directory knowledge to setup and maintain new and existing accounts and manage passwords.• On-boarding setup.• Remote troubleshooting• Provide desktop support to approximately 250 end-users and remote users.• Device configuration and support, example, Desktop / laptop/ printers and blackberry.• Supports Audio Visual Equipment• Meticulously document problems and solutions using problem tracking software and written communication.• Manage User accounts in Active Directory.• Advise end-user in basic security practices.• Perform basic network installation, administration and troubleshooting.• Trained new and existing employees (continuously) on all claim procedures, systems, MS Suites.• SPOC for SharePoint Record Retention.• Developed and prepared training materials.• Hardware inventory and procurement.