Assist and perform in coordinating basic software implementation project plans. Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan. Assist in validating and verifying the accuracy of converted data. Assist and provide application support throughout the project lifecycle. Assist with basic level conversion analysis. Prepare Change Requests (CRs) and follow up through resolution. Perform… Show more Assist and perform in coordinating basic software implementation project plans. Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan. Assist in validating and verifying the accuracy of converted data. Assist and provide application support throughout the project lifecycle. Assist with basic level conversion analysis. Prepare Change Requests (CRs) and follow up through resolution. Perform after hours call support as assigned. Show less

Providing actionable insights to the business based on customer feedback; take active steps to improve processes and systems on a continuous basis. Support positive cross-communication between Customer Success and Recruiters. Drive renewal readiness through internal coordination and customer engagement as clients transition from sales prospects to active users of Team.AI's custom products and recruitment solutions. Deliver and participate in training on new topics; serve as a mentor to newer… Show more Providing actionable insights to the business based on customer feedback; take active steps to improve processes and systems on a continuous basis. Support positive cross-communication between Customer Success and Recruiters. Drive renewal readiness through internal coordination and customer engagement as clients transition from sales prospects to active users of Team.AI's custom products and recruitment solutions. Deliver and participate in training on new topics; serve as a mentor to newer team members. Show less

In 2019, as a New Hire assigned to the California region, reduced individual branch AR by $10% or $150-275K month-over-month. Exceeded annual collections goals by 10-15% while training, shadowing and on-boarding New Hires. In 2020, decreased branch individual AR by 25% or $175K-$200K while cross-training with Billing and Cash Applications teams. Individual contribution to Accounts Receivables reconciliation efforts have resulted in additional bonus payouts for the entire California region… Show more In 2019, as a New Hire assigned to the California region, reduced individual branch AR by $10% or $150-275K month-over-month. Exceeded annual collections goals by 10-15% while training, shadowing and on-boarding New Hires. In 2020, decreased branch individual AR by 25% or $175K-$200K while cross-training with Billing and Cash Applications teams. Individual contribution to Accounts Receivables reconciliation efforts have resulted in additional bonus payouts for the entire California region across ALL lines of business by March 2021. Promoted to AR Team Lead of the US-Florida Region, including Puerto Rico, in June 2021. Supported 12-15 entry-level team members by creating and maintaining weekly and monthly coaching schedules, submitted formal corrective action recommendations, used ADP software to manage attendance/scheduling conflicts for employees. Created training documents and shared folders accessibility. Managed Key Account portfolio for Miami-Dade County Government entities with over $12.3M in open AR. Exceeded collections goal by 29% or $3.6M by year end. Show less

Performed account and billing reconciliation for both Medicare insured and private pay customers. Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs; Process orders, route calls to appropriate resources, and follow up on customer calls where necessary. Piloted and implemented workflow processes within the Collections department. Created and trained Collections department on new… Show more Performed account and billing reconciliation for both Medicare insured and private pay customers. Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs; Process orders, route calls to appropriate resources, and follow up on customer calls where necessary. Piloted and implemented workflow processes within the Collections department. Created and trained Collections department on new account setup processes and new Auto-pay functions, not previously established. Show less

Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.Provide accurate… Show more Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions. Show less