Fong C. Email & Phone Number

Summary: Participate in all system life cycle activities from analysis, implementation, testing and vendor certification, end-user support and training. Systems:• Fiserv DNA Core• Black Night Empower LOS and Consumer Portal• DataCard CardWizard• Fiserv VelocityMain Areas of Responsibilities:• Deploying and configuring system changes• Identifying requirements for configuration changes and for enhancements to exsisting functionality•… Show more Summary: Participate in all system life cycle activities from analysis, implementation, testing and vendor certification, end-user support and training. Systems:• Fiserv DNA Core• Black Night Empower LOS and Consumer Portal• DataCard CardWizard• Fiserv VelocityMain Areas of Responsibilities:• Deploying and configuring system changes• Identifying requirements for configuration changes and for enhancements to exsisting functionality• Providing production support for defect resolution, research, and vendor escalations• Testing, including issue reporting, monitoring and tracking• Exploring new systems Accomplishments:• IT Lead to implement CardWizard Instant Issue• Participated in major upgrade of DNA system• Participated in major upgrade of Empower LOS/Portal• IT Lead on Velocity Credit Life and Disability Rate Changes as mandated by State regulations Show less

Baltimore, Maryland Area

• Provided application maintenance and support of the PeopleSoft financial system.• Liaised with global IT partners across the global: Mexico, Chile Switzerland, Peru, New Zealand, Australia, Ecuador, Italy and Spain. • Analyzed monthly support metrics to streamline processes to minimize service disruptions and to meet service level goals.• Managed the customizations and reporting of the Footprints ticketing system for the enterprise application team. • Served as the… Show more • Provided application maintenance and support of the PeopleSoft financial system.• Liaised with global IT partners across the global: Mexico, Chile Switzerland, Peru, New Zealand, Australia, Ecuador, Italy and Spain. • Analyzed monthly support metrics to streamline processes to minimize service disruptions and to meet service level goals.• Managed the customizations and reporting of the Footprints ticketing system for the enterprise application team. • Served as the project manager on a large-scale project to migrate the PeopleSoft system from Educate, Inc. to a Laureate managed system.• Served in a lead analyst capacity on the project to replace the Ariba expense and procurement system with PeopleSoft, including integration with Visa to populate confidential credit card transactions.• Participated in major upgrade of PeopleSoft application from version 8.4 to 9.0.• Served in a lead analyst capacity on the initiative to interface PeopleSoft with an external HR system to automate the account creation and account deactivation processes.• Developed UPK "See It, Try It, Do It"​ training material for the company's expense reporting solution. • Designed and maintained internal SharePoint site for Board of Directors and Laureate Executives.• Served as secondary Hyperion technology support specialist. Show less

Information Services, Md

C++ application developer within the Customer Technology portfolio supporting UPS's largest shipping system, WorldShip. Closely adhered to SDLC to implement and support service offerings: WorldEase global consolidated shipping; incented rates for qualifying customer accounts; editor to store freight commodities; editor to set custom shipping preferences; export tool for Hazmat shipments; and label printing enhancements for consolidated batch shipping.

Information Sevices, Md

Software tester within the Operations portfolio. Responsible for test case creation and execution related to the on-demand dispatch system that provided real-time communication between dispatchers/managers and drivers. The system used emerging GPS and text messaging technologies to send/receive messages to the driver's electronic clipboard (DIAD).