Fong C. Email & Phone Number

• Summary: Participate in all system life cycle activities from analysis, implementation, testing and vendor certification, end-user support and training. Systems:
• Fiserv DNA Core
• Black Night Empower LOS and Consumer Portal
• DataCard CardWizard
• Fiserv VelocityMain Areas of Responsibilities:
• Deploying and configuring system changes

Baltimore, Maryland Area

• Provided application maintenance and support of the PeopleSoft financial system.
• Liaised with global IT partners across the global: Mexico, Chile Switzerland, Peru, New Zealand, Australia, Ecuador, Italy and Spain.
• Analyzed monthly support metrics to streamline processes to minimize service disruptions and to meet service level goals.
• Managed the customizations and reporting of the Footprints ticketing system for the enterprise application team.
• Served as the… Show more
• Served as the project manager on a large-scale project to migrate the PeopleSoft system from Educate, Inc. to a Laureate managed system.

Information Services, MD

C++ application developer within the Customer Technology portfolio supporting UPS's largest shipping system, WorldShip. Closely adhered to SDLC to implement and support service offerings: WorldEase global consolidated shipping; incented rates for qualifying customer accounts; editor to store freight commodities; editor to set custom shipping preferences.

Information Sevices, MD

Software tester within the Operations portfolio. Responsible for test case creation and execution related to the on-demand dispatch system that provided real-time communication between dispatchers/managers and drivers. The system used emerging GPS and text messaging technologies to send/receive messages to the driver's electronic clipboard (DIAD).