Kenneth T. Fong, Ms Email & Phone Number

San Francisco, Ca, Us

Sausalito, California

-Manage and enhance Sausalito Beautiful's CRM (Bloomerang) to ensure data integrity, reporting, and proper use of system through training.- Developed organization's Inventory of Sausalito's 18 Parks in order to better partner with the City of Sausalito to plan and prioritize beautification efforts.- Serves as an Adopt-a-Park leader (Langendorf Park), who organizes beautification and cleanup efforts on a quarterly basis. On average, brings together 25 neighborhood volunteers per beautification event.

- Asked by leadership to accept this time-limited full-time position to cover for a colleague on maternity leave. - Headed the Patient Communications Department, which produced all essential communications for patients and visitors. - Launched over 25 communication campaigns, including notification of masking policies, publicizing UCSF's COVID treatment program for Paxlovid, announcing new patient services, notifying patients of potential delays of visits due to on-site construction, and pre-appointment reminders for clinic visits. - Designed and launched campaigns in the following channels: mail, website, texting / automated phone messaging, email, newsletter, posters, and EPIC-MyChart announcements. Service announcement campaigns reached over 250K audience members.- Introduced project management tools and data-drive capabilities that improved turn-around time for campaign creation and tracking.

San Francisco

- Triangulated quantitative and qualitative information to drive experiential improvements for patients using the Parnassus, Mission Bay, Mt. Zion, and ambulatory services throughout UCSF. - Led department responsible for enterprise-wide patient experience survey operations using Press Ganey & NRC Health with an annual returns of 150,000 surveys.- Designed, operationalized, analyzed Physician and Allied Health Providers' work experience, burnout & well-being surveys from 6000 providers with a 80% response rate.- Provided analytical and evaluation consulting to UCSF clinicians & staff who seek improvement efforts in health experience.- Co-developed the first standardized race-ethnicity variable for UCSF Health quality, financial and patient experience reporting.

San Francisco

• Led a team that applies process and quality improvement methodologies to improve delivery of healthcare services to San Francisco’s Medi-Cal population.• Championed adoption of an enterprise-wide care management system used by health plan utilization management, clinical quality, pharmacy, care support, compliance, member services, claims and customer service teams as well as SFHP providers.

Oakland, Ca

Worked in the following areas: Workplace Safety (Northern California Region), Pricing & Underwriting (Kaiser National), Risk Management & Patient Safety (Kaiser National), Privacy Office (Northern California Region).Held consulting and managerial positions focusing on leading improvement initiatives, evaluating efficacy of programs & initiatives, overseeing production of enterprise-wide operational and management reports, forecasting and goal setting, training & data consulting.

Ms, Health Services Research

Activities and Societies: Masters Thesis Topic: Estimating the costs of insuring 6.5 million uninsured persons in California.

Ba, Psychology

Education record

Education record