Jamie Fong Email & Phone Number

Vancouver, Canada Area

• Children's Librarian, Early Years (May 2017 - Present), Renfrew Branch• Children's Librarian, Middle Years (Oct. 2016 - May 2017), Champlain Heights Branch• Children's Librarian, Middle Years (Aug. - Sept. 2016, Mount Pleasant Branch• Children's Librarian (July - Aug. 2016), Children's Library, Central Branch• Children's Librarian, Early Years (Apr. 2015 - June 2016), Renfrew Branch• Children's Librarian, Early Years (Jan - Apr. 2015), Terry Salman Branch• Teen Services Librarian (Nov - Dec. 2014), Britannia Branch• Provide comprehensive reference and reader’s advisory services in-person, by phone, and online to adults, teens, and children• Provide support and instruction for library digital services (e.g. eBooks, eReaders, Bibliocommons, Freegal, electronic databases)• Provide technical support for computers, photocopiers, and other equipment• Prepare and present storytimes for a range of ages including unique themed programs such as Pyjama storytime and Lego storytime• Plan and run the Man in the Moon program for dads and other male caregivers at various branches including Kerrisdale, Renfrew, Kensington, Champlain Heights, and Central (Oct. 2013 – Nov. 2015)• Aid in branch collection development through de-selection projects• Provide excellent customer service that implements the values-based philosophy• Prepared annotated booklists of children’s material in Bibliocommons for use by Children’s staff and patrons• Hosted an author visit for an elementary class and other patrons• Helped with community promotion of Renfrew’s French Story Club for middle years children• Participated in library promotion and button-making at Marpole Community Day• Assisted with content migration in Digital Services for the VPL Intranet Redesign project• Completed Two-Day Teacher Training Workshop (Level I) with the Parent-Child Mother Goose Program

• Proficient in use of Horizon for handling check-ins, check-outs, card creation, processing requests, and other functions• Sorted/shelved books and audiovisual materials• Processed discarded books, new incoming paperbacks, and fast-reads• Searched for material from trace, claims returned, and hold reports• Responsible for resolving public photocopier and printer issues including paper jams and toner replacement• Responsible for opening and closing duties at Popular Reading Library• Proficient in simple book mends, rejackets, and A/V repair procedures• Part of RFID tagging team as part of system-wide RFID implementation project• Completed VPL workshops in Bookmending, Resiliency, Workplace Violence Prevention, and LAII Training• Worked shifts as a Shelver, Library Assistant I, and RFID Tagger in VPL branches

Vancouver, Canada Area

• Provided reference services in-person, by phone, and by e-mail for Level 4, Science & Business division• Assisted in collection development tasks• Designed and mounted a month-long book display• Created LibGuide on Consumer Information• Prepared Men’s Health handouts and VPL display for International Men’s Day event• Represented VPL at E-Fest and International Men’s Day

• Temporary full-time Children's Librarian in Kids' Place department (October 2013 - May 2014)• Provide comprehensive information services in-person, by phone, and online to adults, teens, and children• Provide support and instruction for library digital services (e.g. eBooks, eReaders, Zinio, Freegal, LiveMocha, Hoopla)• Provide technology assistance and instruction with public computer stations, iPads, scanners, and printers• Demonstrate a strong, pro-active customer service philosophy• Monitor and update Powerwalls and other book displays• Perform opening and closing duties at Main Brighouse Library and other branches• Member of RPL Digital Service Tech Support team • Prepare and present Family Storytimes for children of all ages• Prepare and present Babytimes for 0 – 2 year olds• Perform Circle Time at the weekly Play and Learn program, a parenting and play session presented in partnership with Richmond Family Place• Coordinate the Storytime with a Dog program with volunteer from Therapy Dogs International• Facilitate the weekly Chess Club for Kids• Plan and facilitate the monthly kids book club (ages 9-12)• Prepare and edit the monthly Kids Place e-Newsletter• Manage the content of the Kids’ Place Twitter account (@RPL_KidsPlace) to promote library events and engage with the community• Promoted library resources for parents and presented storytimes at outreach community events such as Coastal Health’s Baby Days and Ready, Set, Learn• Provided storytime and discussed library resources at Ready, Set, Learn community event• Coordinated and led the Christmas 2013 singalong and letters to Santa event at the main library• Prepared puzzle activity sheets for 2013 and 2014 BC Summer Reading Clubs

London, United Kingdom

Practicum experience primarily consisted of one-on-one sessions with librarians in various areas: Research and Enquiries, Acquisitions and Cataloguing, Information Specialists, Reader Services. Serials and Annuals, and Special Collections.• Assisted with Reading Room counter sessions• Worked in basement stacks retrieving various materials• Performed cataloguing on donated books• Updated catalogue records with serials subscription information• Became proficient with OLIB catalogue and BID (BFI Integrated Database)

Edmonton, Canada Area

• Demonstrated excellence in customer service in performing circulation and membership services, using Sirsi Workflows• Knowledgeable in the use of public web station applications• Responsible for library closing duties including procedures involving the cash register and debit machine• Part of pilot project at Strathcona for implementation of RFID technology• Created DVDs on a monthly basis for the Cinema at the Centre/NFB Film Club program featuring upcoming events• Performed e-mail training sessions for seniors and a filmmaking program for teens• Assisted with the filming and editing of a library training video and a Grand Opening presentation• Worked as a Page, Circulation Assistant, and Library Assistant

• Responsible for opening duties of Rutherford North and South• Handled customer inquiries in-person, over the phone, and by e-mail• Performed circulation duties including check-in, check-out, in-transit items, system holds, reserve room requests, and book drop• Responsible for newspaper duties pertaining to the updating and archiving of daily local and national newspapers

Mlis, Library & Information Studies

2D Classical Animation

Two month-long Summer intensives in 2D animation.

Ba, Film & Media Studies

Dean's Honours List, 2005