Jamie Fong Email & Phone Number

Vancouver, Canada Area

• Children's Librarian, Early Years (May 2017 - Present), Renfrew Branch
• Children's Librarian, Middle Years (Oct. 2016 - May 2017), Champlain Heights Branch
• Children's Librarian, Middle Years (Aug. - Sept. 2016, Mount Pleasant Branch
• Children's Librarian (July - Aug. 2016), Children's Library, Central Branch
• Children's Librarian, Early Years (Apr. 2015 - June 2016), Renfrew Branch
• Children's Librarian, Early Years (Jan - Apr. 2015), Terry Salman Branch

• Proficient in use of Horizon for handling check-ins, check-outs, card creation, processing requests, and other functions
• Sorted/shelved books and audiovisual materials
• Processed discarded books, new incoming paperbacks, and fast-reads
• Searched for material from trace, claims returned, and hold reports
• Responsible for resolving public photocopier and printer issues including paper jams and toner replacement
• Responsible for opening and closing duties at Popular Reading Library

Vancouver, Canada Area

• Provided reference services in-person, by phone, and by e-mail for Level 4, Science & Business division
• Assisted in collection development tasks
• Designed and mounted a month-long book display
• Created LibGuide on Consumer Information
• Prepared Men’s Health handouts and VPL display for International Men’s Day event
• Represented VPL at E-Fest and International Men’s Day

• Temporary full-time Children's Librarian in Kids' Place department (October 2013 - May 2014)
• Provide comprehensive information services in-person, by phone, and online to adults, teens, and children
• Provide support and instruction for library digital services (e.g. eBooks, eReaders, Zinio, Freegal, LiveMocha, Hoopla)
• Provide technology assistance and instruction with public computer stations, iPads, scanners, and printers
• Demonstrate a strong, pro-active customer service philosophy
• Monitor and update Powerwalls and other book displays

London, United Kingdom

• Practicum experience primarily consisted of one-on-one sessions with librarians in various areas: Research and Enquiries, Acquisitions and Cataloguing, Information Specialists, Reader Services. Serials and Annuals, and.
• Assisted with Reading Room counter sessions
• Worked in basement stacks retrieving various materials
• Performed cataloguing on donated books
• Updated catalogue records with serials subscription information
• Became proficient with OLIB catalogue and BID (BFI Integrated Database)

Edmonton, Canada Area

• Demonstrated excellence in customer service in performing circulation and membership services, using Sirsi Workflows
• Knowledgeable in the use of public web station applications
• Responsible for library closing duties including procedures involving the cash register and debit machine
• Part of pilot project at Strathcona for implementation of RFID technology
• Created DVDs on a monthly basis for the Cinema at the Centre/NFB Film Club program featuring upcoming events
• Performed e-mail training sessions for seniors and a filmmaking program for teens

• Responsible for opening duties of Rutherford North and South
• Handled customer inquiries in-person, over the phone, and by e-mail
• Performed circulation duties including check-in, check-out, in-transit items, system holds, reserve room requests, and book drop
• Responsible for newspaper duties pertaining to the updating and archiving of daily local and national newspapers

Mlis, Library & Information Studies

2D Classical Animation

Two month-long Summer intensives in 2D animation.

Ba, Film & Media Studies

Dean's Honours List, 2005