Sabrina Fong Email & Phone Number

Chandler, Az, Us

Gilbert, Arizona, United States

- Guide rideshare driver customers through the weekly rental process and return process, including explanation of rental contract details and collecting payments.- Prepare vehicles, including vehicle Pre and Post inspections checks, and manage schedule of reservations. - Assist customers SMS and phone inquiries through the CRM system.- Track maintenance and repair needs and accident reporting.

- Train large language AI models by acting as the User and the ChatBot to create various real-life scenarios. - Manage asynchronous schedule and efficiently complete tasks within AHT.

Arizona, United States

- Shift Lead responsible for tracking and promoting productivity and efficiency to meet Client goals and KPIs. - Manage team of supervisors and ensure active management of their respective teams. - Compile staffing and metric reports to present to Client and Stakeholders to reflect current trends, improvements, and progress.- Identify and drive process improvements via feedback, time studies, and working with multiple dashboards. - Actively manage staffing and logistics to provide a fully driverless fleet service to the community.

Arizona, United States

- Manage daily operations, performance, and employee needs, while also maintaining project work for multiple specialties to meet Waymo's needs and goals. - Track and document daily metrics to identify staffing adjustments needed to meet client expectations.- Gain feedback from both client and staff to understand and improve the effectiveness and workflow of operations. - Provide presentations to staff and stakeholders to inform and implement new and updated processes and data.

Chandler, Arizona

- Senior Driving team Point of Contact for questions and escalations working directly with Program Managers.- Organize and train New and Senior Vehicle Operators on Waymo and Transdev safety expectations and testing procedures.- Assist Instructional Design team and other specialty trainers to create and pilot new trainings, review follow-ups, and feedback committee.

Tempe, Arizona

- Underwrite the online vehicle purchase process. - Verify, approve, and request required documentation. - Assist customers in attaining their dream car via Inbound and Outbound calls, voicemails, and emails. - Work with various banks and lenders to complete funds and employment verification. - Perform income calculations and provide additional finance options.

Scottsdale, Arizona

- Manage active book of business by building rapport and fostering partnership with clients and candidates. - Coordinate and facilitate the interview process on behalf of clients. - Review multiple resumes and vet for qualified job seekers. - Relay feedback to clients and candidates over phone, email, and text.- Represented Indeed Hire and helped execute first ever Hiring Meet and Greet Event for Indeed Hire.

Chandler, Arizona

- Promoted to Mapper within 2 months, Software Test Operator within 11 months, Vehicle Operator Instructor within 14 months, and Demo Event Member within 18 months. - Instruct and provide ongoing assistance and training to newly trained Vehicle Operators on autonomous procedures and operations through an extensive and interactive training program. - Administer regimented infield training exams and relay unbiased comprehensive feedback on trainees performance and progress to management. - Represented Waymo at the AutoNation and 2018 San Tan Oktoberfest Demo events offering the Early Rider Program. - Establish and upkeep of training and operations documents to improve efficiency of training program and provide necessary information for daily vehicle operator procedures. - Extensively test and troubleshoot new developmental software and hardware while compiling and conveying valuable detailed feedback to Engineers and Developers. - Awarded Employee of the Week within a month of starting position for helping with advanced special projects and being one of the first to implement a new standard practice.

Chandler, Arizona

- Oversaw day to day operations ensuring guest satisfaction and supervised smooth restaurant work flow during busy lunch and dinner rushes. - Created and managed over 60 employees weekly schedules and effectively lowered labor cost by $7,000 within the first year of taking over scheduling responsibilities. - Handled interviews, new hire orientation, verified required paperwork (ie. W4, A4, I-9 documents, certifications), creating employee files, and inputting into computer system. - Educated, created, and confirmed all details of Banquet Reservations over the phone, email, and in person while also leading tours of the restaurant and facility.- Kept daily and weekly inventory of products and submitted supply orders keeping specified pars within an allotted budget. - Selected to attend The 2016 Management Effectiveness Seminar in Portland, Oregon for Advanced Management Training.

Tempe, Arizona

- Translated and transcribed Physician's scripts submitted from Pharmacy and created Prescription Labels.- Upheld specific Typing and Speed Goals and Minimums.- Data Entry Experience.

Tempe, Arizona

Helpful front line team member ensuring guest satisfaction assisting with general questions, locating and restocking merchandise, and keeping shelves Forward Facing. Promoted from Part-Time Seasonal Employee to Permanent Employee within 3 months. Crossed trained as Cashier offering the REDcard opportunity and upholding daily speed and sales goals.

Tempe, Arizona

- Lead Trainer for new employees and Upper Management.- Handled Interviews and Hiring, Education and Instruction, and On the Job Training for new and current employees.- Administered New Employee Orientation and accounted for all applicable documents filled out accurately. - Creation and upkeep of current and past employee files and inputted information into computer system. - Supervised and managed large staff in order to ensure all tasks are accomplished in a timely and efficient manner. - Assured guest satisfaction and attending to guest requests throughout entire dining experience.- Prepped food, cooked when necessary, and ensured restaurant was clean and ready for any inspections. - Accounted for produce on hand and placed daily orders.- Cross trained in all Front of House and Back of House positions.