Allan Fonseca Email & Phone Number

Ahmedabad Area, India

Establish relationships and consult with internal account managers and external hiring managers to gather requirements.Analyze position requirements and responsibilities, and identify other needs within the client’s organization.Develop a plan for identifying needed resources including posting, sourcing, screening and other recruitment activities.Proactively build database of relevant talent.Experience conducting telephonic interviews.Responsible for new hire rate / salary negotiations.Experience identifying and matching both technical and soft skills to each client’s environment.Providing full life cycle recruitment training to Jr. Recruiters. (Requirement Gathering, Analyzing, searching, sourcing, etc.).Proactively recruit by researching, analyzing and forecasting client needs and pipeline applicable candidates through referrals, database searches, user groups, internet searches and job postings.Thoroughly screen candidates prior to client submittal.Initial screening and profile matching with reference to Educational Qualification, Total Experience, Relevant Skill sets, Communication skills, Team Compatibility & Attitude. Sourcing & short-listing the candidates as per client's requirements through Headhunting, Portals, referencing, database generation, social networking sites, web postings.Responsible for recruitment of all positions, skills and levels onsite and offshore.Acquiring Knowledge on Current Technologies.

Ahmedabad Area, India

Team Management – Working/Handling a team.Developing and maintaining virtual client interactions.Interacting with Doctors in various healthcare centers across different locations in US to retrieve the medical records of patients to settle their insurance claims.Build good and steady relationships with Client for the process to go smoothly.Communicate and prioritize client requirements.Ensure that each and every new and old employee is happy with the working atmosphere.Monitor team performance based on set Time Service and train team members when needed.Analyze data and prepare periodic reports in Excel for top management, as well as to measure Team performance against client SLA to maintain vendor ship and gain further business direction.Achievement:Promoted as a Quality Analyst.Designation: Calling Quality Analysts.Roles & Responsibilities:Maintaining Quality with Quantity.Assessing Activity Logs (Procedure) of CSR.Listening voice recordings of CSR. Uploading recordings on client’s FTP for their satisfaction of quality.Comparing Quality report sent by client with the internal quality report of CSR.Providing feedback on CSR’s performance on procedure and recordings.Finding different ways to improve quality and maintaining consistency in CSR’s performance.Analyze data and prepare periodic reports in Excel for top management, as well as to measure company performance against client Sal’s to maintain vendor ship and gain further business direction.Monitor team performance based on set MRA’s, train team members on systems and process.Provide hands on re-training CSR on timely manner to ensure they give highest quality work.

Gandhinagar, Gujarat India

Roles & Responsibilities:Team Management – Handling a team of 30 CSR’sHandling queries for Verification Mortgage sales.Once the Request has been received, reviewing the respective form is completed accordingly.Close monitoring the performance of team members in terms of quality and productivity.Verification of Mortgage Sale and submitting data to client.Providing Team performance results to the M.D. and suggesting plan of action.Arranging and handling Focus Group calls with the client.Involved in Recruitment Process.Achievements:Trained a new batch.Prepared Training module for Verifications.Presented sessions for quality improvement for the team.

Mumbai Area, India

Roles & Responsibilities:Making calls and generating lead for Mortgage.Getting the mandatory information from client to provide better service and advise them for better Re-finance.Immediately transfers to the Loan Adviser if the client is ready for the Re-mortgage.

Gandhinagar, Gujarat India

Roles & Responsibilities:Making calls and generating lead for Mortgage.Getting the mandatory information from client to provide better service and advise them for better Re-finance.