Elias D. Fonseca-Lugo Email & Phone Number

San Juan, Puerto Rico

Responsible for translating moderately complex and varied business needs into business requirements with technical impacts. Fully knowledge of most phases of project life cycles, including systems and business impacts, and able to consider business implications of the application of technology to current and future business environments.Lead discovery and requirements refinement sessions to uncover customers' business, functional requirements and synthesize requirements to create clear and comprehensive high level and detail business requirements with acceptance criteria.Analyzes complex end user needs to determine optimal means of meeting those needs.Determines specific business application software requirements to address complex business needs.Prioritize multiple efforts including mandates, implementations, and operational support across multiple line of business such enrollment, pharmacy among others.Develops requirements traceability metrics enabling traceability to project and test plans.Collaborate with cross functional teams - business, programming, infrastructure, testing staff to ensure requirements will be incorporated into system design and testing.Utilize DevOps tools to documents business requirements, obtain stakeholder signoff, and manage requirements through project lifecycle end to end processes ensuring smooth transition and requirements traceability to technical partners.Performs as a resource to users of the software to address questions/issues from multiple prior authorization platforms. Also, provides support and direction and guidance to team members and serves as an expert of legal/executive/regulatory decision instructions requirements.

Hato Rey Central, San Juan, Puerto Rico

The business analyst’s primary objective is to work with the Product Owner in guiding business areas to define and implement technical solutions in the best possible way, by understanding their operation, identify their real needs and then translate them into detailed and understandable requirements, which will have to communicate clearly to stakeholders, facilitators and partners.

Hato Rey, Puerto Rico

Responsibilities:Solves organizational information problems and requirements by analyzing requirements; designing computer programs; recommending system controls and protocols.Duties:Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.Improves systems by studying current practices; designing modifications.Recommends controls by identifying problems; writing improved procedures.Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.Maintains system protocols by writing and updating procedures.Provides references for users by writing and maintaining user documentation; providing help desk support; training users.Maintains user confidence and protects operations by keeping information confidential.Prepares technical reports by collecting, analyzing, and summarizing information and trends.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.Skills and Qualifications:VB.NET, ASP.NET, C#, MVC, COBOL, REST, API's, Software Design, Software Documentation, Software Development Process, Software Requirements, Analyzing Information, Teamwork, Software Maintenance, Written Communication, Promoting Process Improvement

San Juan, Pr

Assuming project management responsibilities such implementing software, consulting solutions, customization and automation of manual and very slow and expensive procedures. Modernization of old fashion procedures with API's, ERP's connectors using SDK's + custom development to provide the clients all the tools that they need to achieve the automation that the operation needs.

Hato Rey Puerto Rico

• Customization and automation of manual and very slow and expensive procedures. • Project: MultiRoute–Maintain, develop new features, customizations and Integration. Several customers• Reference visit http://www.multisystems.com/soluciones/multiroute-suite-of-solutions/• Currently supporting over 600+ salesperson using MultiRoute in Pre-Sales, Proof of Delivery and Direct Store Delivery modes. Also supporting the end user of MultiRoute Web application BackOffice• Business Analysis reporting, from the end user to the management personnel using SSRS• Interconnecting the software via interfaces with the customer’s accounting software using various tools such flat files, EDI, custom upload software, SDK’s among others. • Designing new and better decision making features to make more value of the software, providing tools for management and logistic decision making. • Upgrade from VB6 to ASP.NET (Web base) the MultiRoute BackOffice software. Centralizing the application in a Web Server for better efficiency, reduce cost and time to the customer• Project: WDCS (Warehouse Data Control System) , Several customers interfaces• Reference visit http://www.multisystems.com/soluciones/warehouse-data-control-systems/• Interfacing the inventory, receiving, transfer, picking and shipping order to customer’s accounting software.• Installing and configuring the software (web application and mobile unit devices) depending the customer needs or business they have.• This versatile software suits in all kind of warehouses such warehouses that useo Serial Numbers (GS1 supported)o Each Count Itemso Weight Itemso Bulk and Palletso Lots and Expiration dates items.• Project: Custom Software• We provide custom software specialized for Small, Mid and Large sized companies providing agile and cost benefit effective solutions.

Hato Rey Puerto Rico

 Project: iSOTrain– Maintaining and support the web base application  Reference visit http://www.isotrain.com/• Maintain web base software for life science industry which help the administration to train and keep update SOP’s and trainings for employees.• In Charge to implement IBatis (plug-in software) in the application(ISOtrain) to add a multi layers (database) to decentralize the business rule layers • Load testing of ISOtrain and tools applications; evaluating performance• Software development (iKAT(plug-in software)) another tool or enhancement for ISOtrain• Create Audit Reports with Data Dynamic Active Report tool• Software development (ISOtrain) in .NET and other resources• Manage Databases with ORACLE, SQL Server• Development a web application and website using .NET NUKE Tools Used: Visual Studio 2003, Oracle,Active Reports from Data Dynamics

Hato Rey Puerto Rico

• Project: Mortgage Empiric Analysis Web Application• A Mortgage Project application in VB.NET and ASP.NET to export the client information and send via MQ Series to another COBOL application to perform some tasks and it respond with other file to the Mortgage application to show the information in a GUI format for the user or client.• Develop projects in VB.NET and ASP.NET to financial institutions• Databases management like SQL Server, ORACLE• Creating new programs in COBOL to expand improve performance • Manage projects in a finance entities • Analyzing, acclimating projects and programming in COBOL for implementing a systems in Puerto Rico from foreign countries, and implementing new required systems.• Creating, manage, updating JCL to mainframe environment• Supporting other partners in different projects and expand my skills and knowledge.• Tools Used: SQL Server, Oracle, MQ Series, VB6,Visual Studio 2005, COBOL.

Manati Puerto Rico

(Temp Job)• Problem solver making compatibility solutions for migrating from Windows® NT to Windows® 2000 Professional and local policies irregular malfunctions.• Maintain the performance of the user computers.• End User Support in the pharmaceutical plant.• Backup tasks, performed technician tasks.• Installed, upgraded, and troubleshoot computers and LAN connections.• Support other IT Dept. areas in compliance with FDA deadline commitments.

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Activities and Societies: N/AStudy and learn all that I can gave from professors. Learn to interact with many kind of people

High School Diploma, General Studies

Activities and Societies: rock bandplay guitar, drums, climbing outdoors