As an IT Solution Manager:- Responsible for the life-cycle management of several GxP critical IT solutions .- Ensured compliance with internal and external requirements, maintaining the validated state of IT solutions .- Managed and set up IT solutions and services across various departments.- Conducted IT Risk Assessments, IT Qualifications, and IT Periodic System Evaluations.- Led smaller IT projects, from initiation to implementation.- Coordinated activities with stakeholders in QC laboratories.- Supervised and identified new requirements for the solutions .- Managed security patching and life cycle management activities.- Work with IT Security activities acting in the vulnerabilities of the solutions and help to improve the governance- Manage IT solutions using ServiceNow tool- Support on request of end-users- IT incident treatment- Manage user access - Work in deviation providing support and solving impediments- Lead the IT Change process in ServiceNow for the team- Works in an agile team.
Listed skills include Microsoft Office, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, and 6 others.