Sarah Fontaine Email & Phone Number

Canada

Canada

Vancouver, Canada Area

Vancouver, British Columbia, Canada

Burnaby, Bc

• Design, build and maintain social media presence• Measure and report performance of all digital marketing campaigns, and assess against goals • Identify trends and insights, and optimize spend and performance based on the insights• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate• Prepare marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations• Produce marketing communications, such as flyers, brochures and exhibition-related projects• Track competitor activity by keeping abreast of market changes and the marketing mix used by competitors

• Coordinated over 100 onboard group reservations/charters since March 2015 ranging from 50-4,500 guests per group.• Liaised between the Client, Culinary Team, Hotel Operations Team, and Housekeeping finalizing all details for seamless and exceptional event planning experience• Coordinated and conducted all group functions, photo shoots, special lunches, site inspections, familiarization tours and press tours; ensured a flawless and professional delivery.• Coordinated groups (functions) on board with regular shipboard activities, ensuring the best utilization of lounges.• Reviewed and compared all group/event literature in advance against scheduled ship events to ensure venues are not double booked and there are no operational conflicts.• Resolved conflicts quickly and efficiently while at sea and provide alternative arrangements as needed, calculating additional expenses. • Supervised all staff for special functions including bar staff, production staff, entertainment and technical.• Liaised with Carnival Corporation shore side special services, group reservations, Wedding and large group/incentive account supervisors, and agents regarding on board functions.

Vancouver, Canada Area

• Built, managed and reconciled program budgets• Monitored programs within strict time lines, recommended adjustments and evaluated activations against client objectives• Created and maintained relationships with clients, suppliers and sponsors to ensure all brand standards were consistently met• Managed multiple field teams in Western Canada while delegating day-to-day tasks to the infield leads• Created and managed project documents such as contact reports, critical paths, budget reconciliations, program recap reports, and activation plans• Campaign development and fulfillment of live marketing activations• Tracked and produced successful campaign metrics for client activations

Vancouver, Canada Area

• Implemented and controlled logistical and organizational elements of various experiential marketing campaigns• Contributed to the assembly of wrap reports, program briefings, status updates, training manuals and contact report documents• Lead initiatives to create strategic relationships with various suppliers and agencies within experiential marketing and other communities to develop long-term business development opportunities

• Overseeing all project traffic and progress between Enactus events and fundraising members• Coordinated 5 community fundraising events while liaising with a large network of volunteers• Identified and developed corporate sponsorships and raised a total of over $1000 in cash donations• Increased the membership of the Enactus events and fundraising committee by 10 students • Defined social media and content strategy for over five event launches and integrated additional platforms to club’s social media presence• Planned and executed Enactus’ largest fundraising event, which was attended by over 400 attendees and raised $4000 for Enactus’ charitable effortsEnactus BCIT was formerly known as SIFE BCIT, and it is a branch of the global organization Enactus.

• Involved in seamless migrations of users from various local servers onto MASS corporate servers in an aggressive timeframe• Captured an expansion in customer base since May 2011• Describe merchandise; explained use, operation, and care to customers to promotes sales

• Trained fifteen new employees on restaurant operations procedures• Created procedures that decreased telephone food order processing time from 12 to 6 minutes• Participated in monthly workshops to improve knowledge on the service industry