Alex Font Email & Phone Number

Orlando, Florida, United States

Orlando, Fl

After relocating back to Orlando as a recruiter, HostDime's Operations Manager reached out to me regarding working in a different capacity for HostDime whilst utilizing my prior experiences to create a new, much needed, senior role. Prior to my departure from the company I made recommendations for structural improvement that would alleviate stressors and increase employee efficiency by having a department focused solely on client relations and account management and hence this position was born. As this was a new position at HostDime, as well as for the hosting/datacenter industry itself, many tasks were ones that were forced to be a hybrid role and encompassed responsibilities that spanned all departments at the company. Some of those include, but are not limited to, the following:- Overseeing daily client relations department related operations- Presenting and resolving impactful client-facing issues with other team Managers- Handle management level escalated situations for clients in the form or tickets in queue, phone calls, or live chats.- Management of departmental employees, which include but is not limited to, scheduling, interviewing, reviewing, training, etc. - Overseeing maintenance notices for HostDime branches world-wide.- Serve as an Account Manager for clients and as well as acting as a senior liaison between clients and staff (all departments) for support related issues.- Provide customer service training to all HostDime staff.- Oversee resolutions of resource abuse violations & DMCA notices.- Coordination of departmental meetings, outings etc.- Monitor department queue off-shift remotely when needed- Create and oversee departmental projects (ex: client satisfaction surveys, pricing changes, shared server fleet consolidations, etc.)- Attending professional conferences and promotional events

Orlando, Florida

In this position I work within our Human Resources department to provide guidance, counsel, and support to employees and managers with regards to employee relations’ matters and workplace concerns.- Develop a positive relationship with all employees while promoting direct communication and positive rapport amongst them and senior management.- Act as both a liaison and an advisor and provide technical expertise on HR issues to staff and members of management.- Coach and train operational departments on various aspects of the business from a Human Resource perspective.- Provide guidance and counsel to management on employee related issues, which could result in oral or written discipline.- Assist and provide feedback with the rewards and recognitions programs.- Oversee the training operations of the company by working closely with the Training and Development Manager to design, develop, update and deliver departmental training to staff members. This training may include classroom style training, reference guides, webinars, videos and other eLearning platforms.- Review and maintain budget both for Employee Development and Training and Development to ensure that our expenditures are in line with the overall company objectives.- Perform special projects as needed and perform all duties as deemed necessary for the success of the department.- Assist hiring managers in any aspects with regards to hiring. This may include development of job descriptions and essential job functions for their department, placing job ads, attending hiring fairs, sourcing and screening candidates and offering assistance with the interview process as needed.- Process and monitor background screening procedures for all new hires and maintain their credentials for HR reporting purposes.- Conduct preliminary new-hire interviews and follow up employee interviews, as needed, to ensure that communication of ideas are always being documented and flow through the organizational hierarchy.

Ft. Lauderdale, Fl

I worked as a recruiter based in the Ft. Lauderdale office until the company opted to close their South Florida location and relocated me back to Orlando to work on recruiting for the same geographical positions (remotely) as well as for positions in the Central Florida market. - Handling recruitment tasks consisting of actually locating, pre-screening, interviewing,and then matching potential candidates to target jobs (clients) ensuring that a best fit ismade for both parties.- Placing both warm and cold calls (50 – 100/ day) to candidates based on leads, bothinternal and external, in order to categorize whether or not they will be qualified for acertain position.- Conducting meetings on a daily basis to gather information from both account executivesand recruiters about the jobs on the open order list.- Recruiting candidates and selling positions in diverse and geologically different marketsin both central and south Florida.- Assisting candidates in Spanish and English.- Facilitating payroll functions.- Handling candidate terminations and follow ups.

Orlando, Fl

During this time HostDime was in the process of growing internationally and was looking to expand their presence in Mexico to serve as their hub for Latin American based customers and Spanish speaking sales and technical support.- Supervised a team of 10- 15 U.S. based sales/support analysts ensuring that customer service and technical support was provided to any clients that had issues with their services. - Established and secured company presence in Guadalajara, Mexico, including locationselection, legal matters, hiring of personnel and budget allocation and maintenance.- Provided Spanish technical support across all levels of the company in the same capacity as my previous position.- Worked with Operations Manager to evaluate personnel performance and provide solutions for efficiency across various facets of the company.- Consult clients on hardware solutions for optimization of their web presence.- Account management for larger U.S. and international clientele. - Use control panels such as cPanel and Plesk as well as UNIX scripting and processes via SSH.

Orlando, Fl

I worked on resolving sales and technical support issues for clients, on both Linux and Windows based hosting environments, with a large focus on customer support and encompassing all technology required to run a web business.Also, during this time I was the lead technician in charge of handling the company's Spanish sales/support and served as a liaison between our senior staff and our international clients to ensure they received the services and support that they not only expected, but deserved.