Joe Fontana Email & Phone Number

Lisle, Illinois

Aurora, IL

• Investigate, confirm coverage, determine liability, establish damages, and negotiate settlement of commercial general liability claims.
• Analyze detailed coverage issues and responsible for complex investigation on litigated and non-litigated cases.
• Read and comprehend plaintiff complaints and petitions, insurance contracts and indemnity agreements.
• Responsible for management of high dollar exposures in both indemnity and expense.
• One of two representatives in the company designated to handle cyber liability claims.
• Appointed member of the department customer service improvement committee.

Phoenix, AZ

• Managed first-party automobile PIP/Medpay claim files requiring regular contact with providers and claimants, evaluating medical bills and records, and minimizing financial exposure through such means as Peer Reviews.
• Operated as departmental subrogation liaison in association with American International Recovery
• Assisted management with the training of new employees on claims management software