Joe Fontana Email & Phone Number

Lisle, Illinois

Aurora, Il

• Investigate, confirm coverage, determine liability, establish damages, and negotiate settlement of commercial general liability claims.• Analyze detailed coverage issues and responsible for complex investigation on litigated and non-litigated cases. • Read and comprehend plaintiff complaints and petitions, insurance contracts and indemnity agreements.• Responsible for management of high dollar exposures in both indemnity and expense.• One of two representatives in the company designated to handle cyber liability claims.• Appointed member of the department customer service improvement committee.• Department “super user” for the eXposure Manager claim evaluation tool.• Worked in conjunction with the University of Farmers to assist with systems training for new employees prior to the opening of the Atlanta claims office in 2009.• Served role of commercial coverage specialist from 2010-2011.

Phoenix, Az

• Managed first-party automobile PIP/Medpay claim files requiring regular contact with providers and claimants, evaluating medical bills and records, and minimizing financial exposure through such means as Peer Reviews and Independent Medical Examinations• Operated as departmental subrogation liaison in association with American International Recovery• Assisted management with the training of new employees on claims management software