• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to their day-to day inquiries/investigations (i.e., balance inquiries, signature verifications, cheque testing, confirmations, account/loan investigations, etc.) and thereby adhering to established Operating Performance Commitments. • Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training and reviewing appropriate news items and publications. • Responds promptly and effectively to service inquiries, concerns and complaints from partners/clients with the ability to: Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required. Analyze situations and present sound recommendations and decisions to overcome any obstacles and escalating if required. Facilitate decision making processes by providing timely, meaningful, and easily available data. • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework and the Scotiabank Code of Conduct. • Champions a high-performance environment and implements a people strategy that inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team. • Perform other related duties as assigned.

• Maintained quality results by running standards and controls, verifying equipment function through routine equipment maintenance and advanced trouble shooting; calibrating equipment utilizing approved testing procedures(WIs); monitoring quality control measures and protocols.• Identified and performed manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.• Provided test results for patient diagnosis and treatment by hematology, urinalysis and coagulation equipment and operating chemistry equipment, performing hand chemistries(Wet Chemistry).• Performed technical procedures(SOPs) for the identification or susceptibility of bacteria, parasites, fungi, and mycobacteria.• In internship, Perform experiments as per company’s SOPs. • Write and review technical data and documents and prepare data sheets and proposals as requested in test using Excel, Word, and power point. • keeping all records and analyst record book in good order. • Prepare reports and record data in timely manner.• Prepare media, sample, and reagents as needed in test and Handled Glassware appropriately. • Prepare and standardize Test solutions, Standard solutions, and Volumetric solutions.• Maintain clean and stocked workstations ensuring there are no spills if so, clean immediately.• Hazardous waste disposal according to laboratory procedures.• Also performing wet chemistry technique as titration, distillation, spectrophotometry (UV/Vis/IR), colorimetry, filtration, drying, weighing, pH tests, and direct read with electrodes.