Plamen Popov Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia, Bulgaria

Austin, Texas Area

Dallas, Texas

Collaborated in creating and subsequently drove the coordination and execution of business development and sales strategy for BULPROS’s North American technology division. My work contributed significantly to the pursuit of market-driven business opportunities aligned to solutions and services offerings of choice for progressive local and international businesses and to effective global teams. I leveraged existing business relationships and built new solid ones, while vigorously sourced customers’ needs, matching those to company’s comprehensive capabilities in Cloud, Security and Digital Transformation (including Collaboration, IoT, Big Data & Analytics, ERP, CRM & Power BI modernization, professional services, SharePoint customization and solutions, Middleware and Enterprise Integration). • Expanded client base were presented the ability to win, retain and service their customers in a profitable, agile and cost efficient way. • Developed and aligned new Partners Strategy with company’s business objectives, GTM strategy and vertical target markets operating model. • Another highlight for this position include rationalizing solutions and services portfolios for each sales target vertical to best fit its needs, derive added value and produce long-term positive impacts on both revenue and margin.

Austin, Texas Area

Bulgaria

Enable Insurance Companies around the globe to experience and employ the upcoming technology ideas today by using the flagship product of Fadata- INSIS- is a comprehensive, flexible state-of-the-art modular software solution that provides full coverage of all aspects of insurance business area both horizontally and vertically. • Performed a wide variety of sales tasks related to the entire spectrum of sales life cycle process, including customers acquisition and communication, tender participation and commercial offers preparation, live demonstrations and POCs, training organization, account management during the implementation, to post-implementation support supervision. • Executed Key Account Management for some of the major local and international customers, thus, maintaining the great relationship with key decision makers and opening the potential for referral business ventures globally. • Successfully established C-level relationships with existing and potential corporate customers and partners in order to form trust and provide best quality of service, thus inspire sales process, and encourage follow-up sales. • Represented the company on various international marketing and sales events and forums in Europe, Asia, Australia/New Zealand. • Established, developed and maintained partner relationships with globally recognized consulting companies, partners and major Insurance/IT analysts in Europe, Australia, Israel, North America and North Africa with the aim of increasing sales possibilities, establishing local presence and close collaboration for sales and support in the particular market area. (e.g. Oracle, Capgemini, Ernst & Young, Accenture, iGate, Evry, Yael, Convista). • Coordinated and managed marketing and sales strategy, budgets and partnership investments for the particular regions of responsibility.

Round Rock, Texas

Supported Sales with Global processes for account transitions and End-to-End strategic and tactical Business Operations for US, Canada, and Latin America regions. Collaborate with cross-departmental team members to identify opportunities, resolve, optimize, and sustain sales support operational processes across the Americas.• Established, communicated and maintained Global performance standards for account transitions in Large Enterprise and Global segments.• Analyzed, aligned, tracked daily ongoing projects, ensuing HOSHIN alignment and benefit gain, driving over $1 Mil in savings.• Lead the resolution of tactical excursions and escalated process issues across segments, resulting in positive CSAT, CE and delivering over $2.5 Mil in savings.• Proactively engaged Program Management Organization to drive strategic to tactical process implementations: Care standardization, Order Processing and Management Optimization, Mergers & Acquisitions, Best Value Solutions and Quote-to-Cash with over $5 Mil value. • Successfully lead transitions of Ops organizations cross geography resulting in OPEX reductions. • Lead Business Continuity & Recovery Planning for the team and ensure readiness to react to a crisis and sustain uninterrupted business operations.• Implemented operational improvements to align and meet customer and internal order management requirements.

Round Rock, Texas

Successfully managed and continuously developed Employee Purchase Program (EPP) and Specialized Order Processing, Order Management, Analytics, Catalog Management and Cancel/ Reenter teams in US and Panama. Ensured Global Relationship Business Operations strategy is aligned to teams’ objectives.• Drove Operational Excellence and delivered improvements in Optimized Revenue Throughput (over 98% within SLA and over $10.5M additional revenue released in FY11), Quality (over 99%), and Reduced Cost (over 27% reduction in OCC Y/Y) through applying robust Cycle Time, Productivity, Backlog, Aging, Catalog and OP Accuracy management. Lead collaborative efforts to set up my team as the “Best of Breed”, and consistently met and exceeded team’s goals and objectives, while reducing cost and improving performance.• Effectively executed operational strategy to ensure success against team and individual performance plans.• Lead Order Processing key strategic initiatives, business process improvements and projects, driving impact at segment and cross functional level.• Fostered internal audit efforts within the team to organize and successfully pass 100% OP CSA audits.• Implemented Leadership Development Program- a People Development initiative, setting a clear career path for agents to grow and thrive.

Round Rock, Texas

Lead Americas Transactional Group and Small Business Order Processing projects and process improvement programs cross functionally and cross segment to maximize revenue throughput and productivity.• Co-governed Orders Causing Contacts (OCC) reduction project to decrease inbound contacts volume for Americas Transactional Group and Small Business by 21%.• Assisted Cost of Dissatisfaction team to implement solutions and eliminate defects, driving the cost down by 37%. Completed process analysis, conducted tracking and implemented controls to limit the exceeding amount of Returns Management Group coupons. • Recorded a positive impact from growing Catalog Management functionality in Americas Transactional Group and Small and Medium Business, improving E-pen rate to 85% for Premier orders.

Round Rock, Texas

West Los Angeles

Developed, negotiated and directed global implementation of multi-million dollar strategic contract programs with prominent U.S. and overseas air carrier companies, and luxury hotel networks. Lead worldwide research, product concept development, competitive analysis and identification of new market opportunities, market segmentation, and communications development. Drove 200% growth in governed programs through a robust management of worldwide network of supply channels.

International Trade And Commerce

Certificate in International Trade and Commerce. Graduated with Honors.

Mba, International Economic Relations

Activities and Societies: AIESEC, ( Association Internationale des Étudiants en Sciences Économiques et Commerciales)Graduated with Honors