Charles Ford Email & Phone Number

Duluth, Georgia, United States

Greater Atlanta Area

Remote Diagnostics and Solutions of Dental X-Ray Equipment for Doctors, Dental Office Staff and National Service Providers.

Medical Imaging Devices, Service North America

Planning, organizing, staffing, leading and controlling all aspects of the Technical Support Department. Maintain departmental fiscal responsibility, to include departmental expenses and capital investment budgeting, monitoring and controlling departmental operating expenses. Manages the provision of first line telephone support to customers via the.

Plan, organize, staff, lead and control all Technical Support aspects of the assigned products. Manage problem resolution processes (FPR, Escalation activities) for assigned products. Provide first line phone support to internal and external customers and third line support for Field Operation organizations. Serve as senior advisor for assigned products to.

Served as a technical mentor to other Technical Support Specialists across multiple product lines, as it relates to the common principle responsibilities for the department. Seek continuous quality improvement in the product support structure by eliminating the root cause of support requirements. To help develop a team approach toward problem resolution..

Automatic Test and Alignment equipment for SMT Placement Machines. Responsible for making sure that company developed equipment was tested and appropriate for plant usage. Responsible for installation, maintenance and training in sister plant in Mexico.