Dean Ford Email & Phone Number

Sanford, Florida, United States

• Manages HelpDesk and IT Support employees• Monitor time and attendance of IT Support team, including staffing and management of staff• Distributes support tickets to appropriate teams to address• Maintains current and develops new process and procedure for Helpdesk functions to make sure Strada IT support needs are met efficiently and securely• Handles inquiries from users on a variety of software and hardware issues. • Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices. • Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.

• Supervises HelpDesk and IT Support employees• Distributes support tickets to appropriate teams to address• Handles inquiries from users on a variety of software and hardware issues. • Assists users with installation of software and troubleshooting of related problems• Communicates regularly with other members of the support team to discuss recurring problems and to share solutions and best practices. • Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.

Sanford, Florida, United States

• 1st level contact Help Desk• Setup and configuration of PC's, phones, tablets, and other devices• Mobile Device management with MaaS360• Asset tracking• Microsoft Admin Center• Active Directory• VOIP systems management• Symantec Email Quarantine• Daily use of Microsoft Office Suite

Sanford, Florida, United States

• Responsible for creating work orders for numerous clients• Daily use of Microsoft Office Suite• Direct communication with our customers and field management• Oversee projects that have meaningful impact across our numerous shops• Experience working remotely• Security and Low Voltage Coordinator of the year 2020 award

Online Service

• Mixing• Mastering• Post Production• Pro Tools Certified• Logic Pro• Adhering to industry standards

Altamonte Springs, Florida, United States

• Responsible for counting all money from registers and preparing for armed pickups• Following business objectives• Oversee other associates while working as a team to complete tasks• Troubleshoot problems with kiosks, computers, photo equipment

Greater Orlando

• Load in/out• Install speakers, hang speaker arrays, and place subwoofers according to diagrams• Mic placement for drums, bass, guitar, and vocals• Run appropriate cables to speakers, microphones, consoles, and other electronics• Troubleshoot problems with speakers, cables, mics, and other electronics• Follow safety measures and adhere to the clients needs

Greater Orlando

• Load in/out• Install speakers, hang speaker arrays according to diagrams• Install staging and rig lighting trusses for corporate events• Run appropriate cables to speakers, microphones, consoles, and other electronics• Follow safety measures and adhere to the clients needs

91298 Overseas Hwy, Tavernier, Fl 33070

• Responsible for counting all money from registers and preparing for bank drop-offs• Overseeing the theatre if upper-management was away. • In charge of assigning duties, handling problems, and minor financing. • Opening the theatre at the beginning of the day and closing at the end of the night. • Keeping the customers satisfied and always remaining polite.