Nicole Ford Email & Phone Number

Canada

- Collaborated with a variety of teams to design and deploy diverse learning programs, including eLearning modules, instructor-led training, and knowledge-base resources- Utilized proficiency in tools like Articulate Rise 360, Camtasia, and Docebo LMS to create and manage learning initiatives effectively- Enhanced training programs by gathering and implementing feedback for continuous improvement- Coordinated internal communications for learning and development activities… Show more - Collaborated with a variety of teams to design and deploy diverse learning programs, including eLearning modules, instructor-led training, and knowledge-base resources- Utilized proficiency in tools like Articulate Rise 360, Camtasia, and Docebo LMS to create and manage learning initiatives effectively- Enhanced training programs by gathering and implementing feedback for continuous improvement- Coordinated internal communications for learning and development activities company-wide- Curated a diverse range of third-party training resources to enrich employee development programs Show less

- Operated virtual professional development programs, live webcasts and videoconferences- Assisted clients in using software and demonstrated a high level of understanding of Zoom platform- Actively troubleshot technical issues and provided exceptional customer service - Interacted with students and instructors in a professional and tactful manner

Toronto, Ontario, Canada

- Directed a team of 8 direct reports at one time while managing sales, inventory flow, merchandising and front-line customer service - Executed daily administrative processes and procedures including payroll, scheduling, reading reports and evaluating data through UKG Workforce, Qlik and Qualtrics software- Assisted in recruitment process by screening applicants on SuccessFactors and conducting group interviews- Conducted orientation sessions with new team members to train on store… Show more - Directed a team of 8 direct reports at one time while managing sales, inventory flow, merchandising and front-line customer service - Executed daily administrative processes and procedures including payroll, scheduling, reading reports and evaluating data through UKG Workforce, Qlik and Qualtrics software- Assisted in recruitment process by screening applicants on SuccessFactors and conducting group interviews- Conducted orientation sessions with new team members to train on store operations, brand knowledge, policies, and store standards- Led team in safety standards as a certified Joint Health and Safety Committee member Show less

Toronto, Canada Area

Toronto, Canada Area

Toronto, Ontario, Canada

- Drafted press releases for 5 dance and theatre performances to be distributed to media outlets- Created social media content for Facebook & Twitter to promote client activities- Assisted with opening nights including the distribution of media tickets - Monitored social media to gather information and compile PR reports regarding media activity

Toronto, Canada Area

- Assisted in onboarding new staff while developing the manual for the concierge position- Developed a new inventory control system using Microsoft Excel to track, maintain and follow-up with tenants and renters regarding key deposits- Maintained Salesforce database by collecting, verifying, and updating client information- Communicated with internal clients regarding updates and events by creating and distributing building flyers, and following up with by-weekly email updates

Graduate Certificate, Human Resources Management

Graduated with honours achieving the Centre for Business Dean’s List for both semesters.

Bachelor Of Arts (B.A.), Creative Industries

Graduated with distinction achieving the 2018-2019 Faculty of Communication and Design Dean’s List.