Forest Roberts Email & Phone Number

Houston, Texas

Center is closed due to COVID-19. Oversaw all operations of the Step 2 Clinical Skills examination center including managing over 100 direct reports. Responsible for setting and adhering to 6.5M budget for center operations. Consistently ranked as most cost-efficient and busiest testing center in U.S. Coached staff, encouraging professional development while building a strong teamwork dynamic. Liaised with off-site Human Resources department to onboard all new hires, administering corrective action process, wrote and delivered yearly performance evaluations to 80% of staff.

Houston, Texas Area

Working in concert with the Center Manager, responsible for all aspects of management, administration and operations of the Step 2 Clinical Skills examination center. Recruited, trained, supervised and fostered the professional development of sixteen administrative team members. Worked with IT/Facilities Coordinator to assure maintenance of physical space, communication services, and supplies supported business requirements. Assisted with 1M renovation in 2016 of physical space and audio/visual upgrades. Oversaw administrative team payroll and contract negotiations with vendors.

Houston, Texas Area

Trained eighteen standardized patients on sixteen specific cases for use in a high stakes clinical skills exam. Conduct one-on-one training, monitor performance (live and via video) and provide on-going feedback to assure standardization. Serve as a specialist for four cases, offering portrayal information across testing centers while collaborating with case developers. Juggled both Trainer and SP Ops Specialist position until suitable replacement sourced.

Houston, Texas Area

Generated standardized patient exam schedules for approximately sixty employees. Projected and made recommendations on staffing levels, coordinated recruiting, conducted interviews and on-boarded new hires. Liaised with center management on various aspects of standardized patient operations such as case calibration efforts and issues with forms that fall outside of required test parameters.

Sanya, Hainan Island, China

Worked as a consultant with two leading Asian yacht manufacturers to establish a sales facility in Sanya, Hainan, China for emerging pleasure boat market. Handling vendor contract negotiations, budgets, accounts payable, hiring administrative staff, overseeing creation of region-specific marketing materials and event planning. Entertaining high net worth contacts and government officials to enhance company and brand reputation. Networking with other yacht manufacturers to expand product lines. Working with customers to sell yachts and charter services.

Shreveport, Louisiana Area

Worked exclusively with companies and candidates involved with running and maintaining SAP ERP software. Duties included marketing company services in assigned territory and recruiting candidates. Clients included Polo Ralph Lauren, Hitachi and Standard Microsystems.

Fort Lauderdale, Florida

Sold the company's software capabilities to national service providers. Negotiated contracts and liaised with respective development teams until launch. Account Manager for Verizon, Simplikate’s second largest account. Promoted to Vice President and charged with opening branch office in New York City including site selection, infrastructure and labor resource acquisition. Added business development responsibilities working with companies to develop mobile applications for the iOS and Android operating systems. Handled light A/R duties and collections reports. Streamlined internal operations at headquarters by outsourcing receptionist position, call center and consolidating video and audio conferencing accounts, resulting in reduced paperwork and cost savings of $172,600 annually.

Fort Lauderdale, Florida

Sub-contractor for Cheoy Lee Shipyards North America. Helped clients build or locate luxury yachts to suit their specific lifestyle needs as a manufacturer’s sales representative. Marketed and sold brokerage vessels. Attended trade shows, as well as created content and edited company newsletter. Handled accounting via QuickBooks for company.

Fort Lauderdale, Florida

Assisted clientele with acquiring new yachts and brokerage vessels as a sales consultant. Marketing responsibilities included website maintenance, updating yacht listings, organizing of boat shows, setting up photo shoots, and creating magazine advertisements and e-mail marketing campaigns. Assisted with product development and quality control via web-based communications and international travel to China for contract compliance. Reviewed and edited all of manufacturer’s marketing materials for clarity and content.Was top performing sales person in 2006 and 2007 with over 5.5M in sales in 2007.

Greater Denver Area

Recruited, interviewed, hired, and supervised 60 agents in a call-center environment. Collaborated with catalog managers to develop suggestive sales program and initiated agent compensation program to reward sales achievements. Program resulted in reduction of excess inventory and 250K in additional sales in first 12 months. Supervised business-to-business sales team and created sales promotions. Reviewed and edited mail order catalog. Handled VIP client sales for company president.

Montpelier, Vermont

Organized on-air content at multiple station network including imaging, branding, scope of music, coaching of air talent and promotions. Managed staff of fifteen while performing daily on-air shift and commercial production. Created on-air promotions with advertiser tie-in opportunities to increase market share of radio advertising dollars. Won small market station of the year for 1997 as awarded by Radio & Records, a well respected trade publication.

Steamboat Springs, Colorado

Organized on-air content at radio station including imaging, branding, scope of music, promotions, and commercial production. Managed staff of twelve while performing daily on-air shift and commercial production. Assisted with station’s marketing efforts by making personal appearances at various events. Awarded small/medium market station of the year for 1993 and 1994 as determined by the Colorado Broadcaster’s Association.

Master'S Degree, Organizational Leadership & Project Management, 4.0

Bachelor Of Science, Communications

Activities and Societies: Sigma Chi Fraternity, President 1988-89

United States Merchant Marine License, Oupv, Maritime Rules And Regulations