Forest Thompson Email & Phone Number

Nashville, Tennessee, United States

At CloudOne I have been promoted from the Head of the Training and Recruitment Department for the Contact Center to the Contact Center Operation Supervisor. I manage a team of over 45 In-Office, Hybrid, and Remote Agents in the TN, WA, TX, ID, IN, and CA area. I handle Workforce Management and Forecasting for the Call Center while coaching and training the Agents to provide the best customer service possible. I was selected as a High Potential Leader by the company's Executive Team that provided me access to the Board while I created and presented a Proposal to help the company grow.

Nashville, Tennessee, United States

Manage a vast portfolio of customer accounts while creating and analyzing financial and inventory reports providing the customer with competitive prices and great customer service.

Nashville, Tennessee, United States

Assisted my peers, management, and new hires in assisting with the development of New Business, Training, and improving Customer Service. Built team training plans, guides, and presentations to improve customer relations, improve customer service skills, and customer retention.

Nashville, Tennessee, United States

Supervised a team of 15-20 employees, trained new hires; as well as cross trained different departments. Managed more than 20 accounts while creating, analyzes weekly reports, interest rates, annuities, tax preparation, and loans.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Phi Beta Sigma Fraternity Inc. and Distinct Men of Nashville Community Service Organization

Bachelor Of Science - Bs, Business Administration, Management And Operations

Activities and Societies: Phi Beta Sigma Fraternity Inc. and Distinct Men of Nashville Community Service Organization

Bachelor Of Arts - Ba, Social Psychology

Activities and Societies: Phi Beta Sigma Fraternity Inc. and Distinct Men of Nashville Community Service Organization