• Analyze data and processes to ensure the functionality and stability of financial systems. • Perform root cause analysis for production issues by exploring database, servers, workflows and models.• Provide support for various applications related to trade (Beaver, FMC, CharlesRiver), report and customer relationship management (Seismic, Salesforce). • Support onboarding applications to RBC in-house DevOps pipeline, which includes build, code scans, tests artifacts uploads and deployment steps to all non-production and production environments.• Configure access management and implement SAML SSO for applications.• Work with business users and developers to develop solutions for challenging data issues and optimize process and models to improve efficiency and performance. • Communicate and coordinate with vendors, business users and various members of the organization regarding to business processes and projects.

• Developed a methodological framework to support staff planning decisions at Abbotsford Community Health Center.• Formulated and built capacity planning model in a team to identify the business process and patient pathways. • Developed a relational database tool to generate the most appropriate staffing level.• Carried out the sensitivity analysis to address concerns regarding the uncertainty of different inputs.