Grant Arnold Email & Phone Number

• Served as a point of contact between the Centralized Warranty Department, 8 General RV locations, and multiple RV manufacturers.• Collaborated with relevant parties to ensure compliance with warranty policies• Oversaw and supported a team of 16+ Warranty Specialists• Presented, championed, and piloted a new approach to the claims process that was implemented department-wide.• Utilized Smartsheet and Microsoft Excel on a daily basis to analyze team data and make informed… Show more • Served as a point of contact between the Centralized Warranty Department, 8 General RV locations, and multiple RV manufacturers.• Collaborated with relevant parties to ensure compliance with warranty policies• Oversaw and supported a team of 16+ Warranty Specialists• Presented, championed, and piloted a new approach to the claims process that was implemented department-wide.• Utilized Smartsheet and Microsoft Excel on a daily basis to analyze team data and make informed productivity determinations.• Facilitated huddles and regularly engaged in goal-setting conversations with the team through the use of remote technology.• Performed routine audits of team claims to ensure accuracy and compliance, while also ensuring that all captured dollars are properly balanced. Show less

• Partnered with store/location service teams to review warranty work orders for accuracy and bill appropriate warranty providers.• Ensured warranty claims are submitted to manufacturers while complying with specific manufacturer guidelines.• Actively monitored claim status to ensure funds are received and applied in a timely manner.• Managed claim shortages from the manufacturer and provided an explanation to leadership on why the claim has been shorted.• Assisted in obtaining… Show more • Partnered with store/location service teams to review warranty work orders for accuracy and bill appropriate warranty providers.• Ensured warranty claims are submitted to manufacturers while complying with specific manufacturer guidelines.• Actively monitored claim status to ensure funds are received and applied in a timely manner.• Managed claim shortages from the manufacturer and provided an explanation to leadership on why the claim has been shorted.• Assisted in obtaining technical documentation and diagrams from manufacturers on how to complete certain warranty repairs when requested by service teams. Show less

• Directed and led a team of up to 30 associates, overseeing all aspects of team performance. • Developed and managed budgets of up to 2 million dollars, ensuring adherence to financial goals and targets. • Conducted the interview, selection, and onboarding of new associates, effectively building functional teams. • Processed accounts payable, reviewing monthly revenue and expenditure reports and making necessary adjustments to ensure a balanced budget. • Analyzed expenditures… Show more • Directed and led a team of up to 30 associates, overseeing all aspects of team performance. • Developed and managed budgets of up to 2 million dollars, ensuring adherence to financial goals and targets. • Conducted the interview, selection, and onboarding of new associates, effectively building functional teams. • Processed accounts payable, reviewing monthly revenue and expenditure reports and making necessary adjustments to ensure a balanced budget. • Analyzed expenditures and ensured compliance with contractual obligations to prepare monthly client invoices for accounts receivable. • Monitored performance to ensure adherence to state regulations and company standards, • Served as a regional safety champion, promoting safe practices and proper use of personal protective equipment (PPE) in multiple accounts within a region.• Acted as an initial point of contact for regional accidents, working closely with relevant parties to ensure that incidents were properly reported, investigated, and addressed.• Served as a member of the company-wide diversity council and as a regional diversity champion, promoting diversity, equity, and inclusion (DEI) within the organization. • Conducted regular audits of processes to identify improvement opportunities and develop and implement new processes that improve team efficiencies, morale, and profits.• Completed a year-long company leadership development program, "Project Readiness."• Helped to support and guide numerous associates in their careers and have played a role in helping them develop and prepare for promotions.• Managed and optimized purchasing and inventory control processes• Maintained a customer-centric focus by engaging with customers to assess satisfaction and address concerns.• Maintained up-to-date knowledge of relevant safety, sanitation, and regulatory guidelines, and best practices to ensure continuous improvement and adaptation to changing safety needs. Show less

Bachelor'S Degree, Multi/Interdisciplinary Studies

Associate'S Degree, Business Management

Associate'S Degree, Technological Sciences

Master'S Degree, Digital Transformation

Master'S Degree, Supply Chain Managment