Mendelio - former PWRR Lab Consulting DevelopmentAn extended Scrum Master role with Product owner responsibilitiesManage each project’s scope and timelineCoordinate sprints, retrospective meetings, and daily stand-upsCoach team members in Agile frameworksFacilitate internal communication and effective collaborationBe the point of contact for external communications (e.g. from customers or stakeholders)Work with product owners to handle backlogs and new requestsResolve conflicts and remove obstacles that occurDetermining and managing tasks, issues, risks, and action items.Help build a productive environment where team members ‘own’ the product and enjoy working on itMeet individually with team members and stakeholders as needed.Prepare & and set up laptops for new colleaguesPreparing and presenting status reports to stakeholders.Groom and prioritize the backlogDevelop user stories and define acceptance criteriaSet sprint goalsPlan releases and upgradesAnalyze preferences and requests of end users

Manage, lead, train, and develop staff to extend individual skills and achieve overall objectivesManage the day to day operations of the projectStay up to date on the latest industry trends, technology, and best practicesReport on KPIs and track customer service metricsCreating, testing, and improving procedures to update customer service

-Receiving & sorting parcels into relevant post codes-Staging, feeding the lines, & resorting missorts-Handling the full range of products sold by Amazon and its Marketplace sellers in the UK, including but not limited to: age restrictedproducts, food (including nuts and meat) and alcohol and chemicals-Following Amazon's internal processes and procedures, including using radio frequency (RF) scanners and reading instructions from the scanners

- Responsible for new business onboarding coordination of contract for Bureau Services products.- Activate, collect and archive customers; bill from suppliers; websites as well as directly from emails- Input regularly in the JEM/Optima application the bill information required by the process ensuring the right level of precision in this activity and within agreed timescales- Validate the bills following the processes linked to this activity reporting the results to the Bureau Account Managers on a regular basis- Help resolve queries on the bill when required depending on the SLAs of the customers- Report regularly to the Bureau Account Manager in the customer bill cycle on the setup and validation status- Verify and update the availability of bills and the customer bills based on the internal customer priority list- Gather details from the service delivery team to maintain the client manually and update the manual at regular intervals- Verify and update templates on energy regulations, charges, indexes and taxes, to ensure accuracy and quality- Assist the Bureau Services Manager with specific projects, service improvement initiatives and other duties

-Social Media Community specialist for Kuende and IPSx ICOs-Technical support for clients via email / live chat/phone-Checking / Approving KYC forms, papers, videos, and clients accounts-Checking / Approving cryptocurrency and FIAT orders-Training new employees-Making and keeping track of the working schedule-Writing articles for social media and blogs.

-Data mining-Data crawling-Quality Assurance-Social Media promoting