- Lead demand planning and NPI team to reach company objectives and drive E2E Supply Chain transformation and IBP implementation- Developing team soft and hard skills, share knowledge across the team and build succession plan. provide feedback and coaching- Monitor and ensure the proper service and stock level, minimizing write-off and extra costs - Drive S&OP process with the team to define the most accurate forecast with marketing, trade marketing and sales - Lead forecast review meeting with management on regular basis - Develop annual budget and drive productivity projects with factory- Identify risks and develop mitigation plan with factories- Monitor stock level and implement actions to control the inventory and deplete excess stock - Review team activities and x-functional process to optimize workload and manage operations in an effective way

As replacement of Area director during her maternity leave I have managed all processes and activities related to customer service, distribution, demand planning, warehouse and master data to reach company objectives - Lead, manage and develop the team by providing clear objectives, timelines and ways of working. Identify strengths and development areas, provide feedback for improvement and recognition, and coach people- Organization re-design - Design and Implement S&OP process, involving sales, trade marketing and marketing to ensure people and process will be ready for E2E transformation- Develop and implement customer engagement strategy working closely with sales director - Take part in the local management team and area leadership team- Participate to monthly management team and decision meeting - Develop annual plan to drive performance standards, find productivity and bring innovation - Supervise and review logistic contract negotiation, driving communication with internal and external partner - Define and manage freight-in, freight-out and whorehouse budget- Ensure compliance to Audit - Develop NPI role to ensure new launches are managed on time and monitored

- Lead the team to optimize processes focusing more on predict trends, collaborating with marketing, trade marketing and finance- Prepare and maintain forecast, analyzing historical data and trends, monitoring and updating KPI’s ensuring models are properly setup.- Lead forecast meetings and collaborate with marketing and trade marketing for the followed brands to ensure the right service level with the optimal forecast accuracy and stock level,- Coordinate with factories to monitor the production and stock level, find opportunities to reduce target days and MOQ, avoid excess stock, provision and write off; - Manage S&OP process improvement to increase forecast accuracy, reduce obsolete and lead de-complexity process

Over the years I have worked both on pharma and Grocery channel - Lead Customer Service Team achieving targeted service level and other KPIs, chaining the mindset and the scope of the team moving from an administration approach to a customer centric approach, coaching and training people to develop their competencies and capabilities.- Reduce manual orders increasing numbers of customers managed in EDI and VMI,- Deploy and implement D2C model - Standardize and automatize reporting- Cost to serve project implementation to optimize customer order profile and negotiate centralization with logistic team- Credit notes reduction by defining a process with sales and finance to control and decrease price discrepancies - SAP implementation project: drive the team into implement new ERP, review the process, prepare training material and develop the knowledge

- Freight-Out budget management- Tender management, negotiation and contract review:- Evaluate cost reduction opportunities through structured tender and negotiate the price.-Coordinate implementation phase reducing risk of disruptions.- Planning, direction and coordination of the distribution team in order to guarantee the right balance between service level and cost reduction- Cost optimization and reduction by prioritising Cost-to-serve and involving sales force in cost reduction projects.- Management of emergencies working closely with sales department and coordinating the activity with demand planning and warehouse.- Coordination of inter-functional project in order to reduce not only freight cost but also freight-in and picking cost.

Proactive collaboration with Freight-Out providers: continuous improvement of service levelDevelopment and implementation of cost reduction project Manage routing plan activities

- Manage customer EDI orders and VMI.- Define strong relationship with customers - KPI Monitoring and control

Customer management and discount controlKPI’s mapping and monitoringCredit Note management

Forecasting and stock controlCollaborate in new forecasting software implementation through real focus on operation activity